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NREN Service Portfolio Alignment: LCPM Initiative Overview for Inter-NREN Cooperation

Explore the history, plans, and potential for inter-NREN cooperation within the LCPM initiative. Discuss customer requirements, technology developments, and service lifecycle management. Join upcoming sessions at TNC2005 for more insights.

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NREN Service Portfolio Alignment: LCPM Initiative Overview for Inter-NREN Cooperation

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  1. LCPM Initiative Copenhagen, 17 March 2005 Walter van Dijk Pekka Linna SURFnet, the Netherlands CSC, Finland

  2. Agenda • Ratio of the LCPM initiative • History and plans • Discussion on potential for inter-NREN cooperation • Agenda for BoF @TNC2005

  3. Ratio for LCPM • Average NREN customer-base (universities and research-institutions) is becoming more critical towards the NREN service portfolio • Logical development now that: - (high-speed) connectivity and associated services are “mission-critical” for a growing number of users and/or - commercial ISP’s are closing the gap (financial, technological, services) with NREN’s • Hence: NREN service portfolio should align with existing and future customer requirements!

  4. Technology- developments Customer requirements LCPM from an NREN perspective Life- Cycle Technology Assessment Service- development Operational service Service phased out 1 2 3 4 5 Conduct Feasibility Study Customer notice of change in in portfolio Clearance for new service Phasing out of service Turn-off service

  5. History of the interaction and future plans History and plans in 2005: • BoF meeting at TNC2004 in Rhodes - open discussion on many LCPM topics - mailing list (lcpm@terena.nl) created • BoF meeting at Nordunet2005 • BoF meeting at TNC2005 in Poznan • Track on LCPM-issues at TNC2005 • LCPM workshop in Q3 2005 • Request for TERENA Taskforce?

  6. Potential for common ground • Exchange of ideas and best practices - introducing new services (cook-book?) - marketing of slowly adopted services (multicast) - discontinuing services (cook-book?) - procedures for lifecycle- and portfolio management • Comparison of existing service portfolio’s is expected to lead to synergy: - copying successful services (anti-spam?) - co-management of existing services (Listserv?) - co-buying of new or improved services (News?)

  7. Other potential issues • Tariff models used within NREN’s • Service Level Agreements • Best practices for account management and/or customer service • Common language for new service development • Which services should be run “in-house” and which can be subcontracted to third parties or acquired on a commercial basis? • Cooperation in writing white-papers, user guides, training etc. (overlap with TR-PR?) • Connection models used (type of connections, demarcation point definitions etc.) • Role NREN versus role commercial ISP’s (competitors, partners, customers, suppliers?)

  8. Ways for interaction in the future • (BoF) sessions at TNC and other networking conferences • Mailing list for ad hoc questions (”How do you do this in your NREN …”) • List of contact people in different NRENs at the Terena website for direct contacts • Service Level Agreements, portfolio-strategies, product management models at the Terena website • Workshops on specific topics for interested NRENs

  9. Questions? • Should the LCPM initiative only deal with wholesale services or also with retail services? • Is there enough common ground for further cooperation? • How do we structure this cooperation (initiative, taskforce)?

  10. To be continued: at TNC2005 Sunday 5 June 9.00 – 12.00 hrs: BoF-session on LCPM Wednesday 8 June 2005 16.00 – 17.30 hrs: Session on services that NREN’s should provide

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