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Enhancing NREN Service Portfolio through LCPM Decision-Making Models

This document outlines the necessity for developing effective decision-making models and tools for Lifecycle Project Management (LCPM) within National Research and Education Networks (NRENs). As customer bases in universities and research institutions evolve, NRENs must align their service portfolios with current and future needs. The challenges faced by traditional funding models necessitate a carefully balanced approach that integrates customer feedback while maintaining a focus on innovation. Deliverables include a white paper on LCPM ratios, documentation of best practices, and development of a versatile LCPM process model.

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Enhancing NREN Service Portfolio through LCPM Decision-Making Models

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  1. Development of LCPM decision-making models and tools Walter van Dijk SURFnet Amsterdam, 23 November 2005

  2. Topics • Why • Scope • Deliverables • Actions • Resources

  3. Why? • Average NREN customer-base (universities and research-institutions) is becoming more critical towards the NREN service portfolio • Logical development now that: - (high-speed) connectivity and associated services are “mission-critical” for a growing number of users and - commercial ISP’s are closing the gap (financial, technological, services) with NREN’s • Hence: NREN service portfolio should align with existing and future customer requirements!

  4. But, we face… … a serious obstacle since service-development within NRENs has traditionally been public funded and hence a technology push orientation is not uncommon … a serious threat since a demand-pull orientation would probably not stimulate innovation and would therefore result in a lack of differentiation with commercial ISPs … a second threat considering that a focus on innovation and technology is the “raison d’être” for NRENs from the perspective of funding bodies

  5. Hence, a model is needed that: • avoids the pitfalls of a “demand pull” orientation • avoids the pitfalls of a “technology push” orientation • allows for input and feedback from customers at the various stages of service development • preserves the valuable orientation on innovation and technology within NRENs

  6. Scope • Development of best practices for decision making models for LCPM within NREN’s

  7. Deliverables • White paper of the ratio for LCPM • Documenting best practices for LCPM models within European NREN’s • Developing an “off the shelf” model for LCPM processes within an NREN

  8. Actions • Today • Finalise scope, deliverables • Identify interested parties • Before end 2005 • Identify individual actions for each deliverable • Assign deliverable priorities • Assign work!!!

  9. Resources • People responsible for LCPM within NREN’s (survey, interviews?) Question: how do we find out who is responsible for LCPM-issues within the TERENA constituency? • Us ;-)

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