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Avaya IP Office

Avaya IP Office. Tech Workshop. Agenda. Day-1: System overview , prepare IPO Hardware Software Installation Licenses Users & Extensions Programming Basics Day-2: User Applications Hunt Groups Trunks Call Routing (Incoming Call Routes/Short Codes/ ARS)

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Avaya IP Office

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  1. Avaya IP Office Tech Workshop

  2. Agenda • Day-1: • System overview , prepare IPO Hardware • Software Installation • Licenses • Users & Extensions • Programming Basics • Day-2: • User Applications • Hunt Groups • Trunks • Call Routing (Incoming Call Routes/Short Codes/ ARS) • IP Networking (H323 Trunk & SCN) • Tools • Day-3: • Embedded Voicemail • Auto Attendant • Voicemail Pro • Advanced Auto Attendant

  3. Checklist • IPOv2 Components as per client's BoQ (including SDCard, patch cords etc) • A Power Cord (for IPO control unit) • Admin/User DVD • Keycode File • A Flat Bed Screw Driver (for inserting cards)

  4. IP500v2 hardware

  5. 2 – 384 users IP Office 500v2 – overview • Modular, flexible platform • 4 slots built-in • can connect to 8 expansion modules, or 12 when using 4-port expansion card • Supports classical and IP telephony: • Analog, digital and IP (SIP & H.323) sets • Analog, ISDN and SIP trunks • Optional software applications to increase user productivity and customer service

  6. IP500v2 – front & back • LAN IP: 192.168.42.1 / 255.255.255.0 • WAN IP: 192.168.43.1 / 255.255.255.0

  7. Base/Daughter Cards: • Station Card is called Base Card. • Trunk Card is called Daughter Card. • Trunk card is mounted on top of Station card. (except Combo trunk card)

  8. IP Office 500v2 cards *IP phones also require an IP Endpoint license, 12 licenses included with VCM32/64

  9. POTS ports Voice mail Conference bridge DS ports line ports MoH TDM Bus Packet Bus IP line IP ext Bus architecture Digital phones Analog phones Analog / ISDN trunks IP hard/soft phones IP trunks

  10. Card port numbering Base card (extensions) Daughter card (trunks) 1 3 5 9 11 7 2 4 6 8 10 12

  11. IP Office 500 expansion modules • Choice of expansion modules: • DS 16, DS 30: provide 16 or 30 digital extensions • DS16A, DS30A: provide 16 or 30 BCM/Norstar extensions (RJ21) • Phone 16, Phone 30: provide 16 or 30 analog extensions • ATM16: provide 16 analog trunks • Max 8 connected through ports at the back of the IP500v2, additional 4 with the 4-port expansion base card

  12. System SD Card & Software Licensing • System SD card • fits directly on IP Office 500v2 • always required, also if no licenses are needed • has unique serial number (watermark) • License Key (RFA) Code is a 32-Character String Based On: • unique serial number of dongle (10 digits) • feature / software being enabled

  13. Application Trial License. • Enables applications for 60 days • Trial operates from license generation date • Trial Packages: • Advanced Edition, Preferred Edition, Multisite. • VMPro Additions: Voice Networking, TTS (1). • Power User (5), Teleworker (5): Mobile Worker (5), • Office Worker Profile (5), Receptionist (1) • CCR Supervisor(1) and Agent (5). • Avaya IP Endpoints (5). • 3rd Party IP Endpoint (5). • SIP Trunk Channels (1). • Contact Store™ includes a 45 day trial facility.

  14. Software & programming basics

  15. IP Office Software • Downloadable from support.avaya.com • ADMIN CD: • Firmware files • Manager • Tools like SSA, Monitor • USER CD: • Phone Manager • TAPI • Softconsole • Other CDs for VM Pro, one-X Portal, CCR etc. • Regular Maintenance Releases

  16. IP Office Software – downloads on support.avaya.com

  17. IP Office Management Architecture IP OFFICE MEMORY MANAGER PROGRAM ROM boot program FLASH (SD card) FIRMWARE ip500v2.bin IP Default IP: 192.168.42.1 Standard login: Administrator/ Administrator FLASH (SD card) configuration config.cfg • Activate changes: • merge • reboot RAM configuration

  18. SD card • /primary • Contains firmware files, music on hold files, license key files, config • This is the main set of files used by the IP Office system when booting up • /backup • Containsa copy of the primary folder at some previous point • /lvmail • the system prompts used by embedded voicemail. • /AAG folder:auto-attendant greetings • /doc • Contains initial installation documentation • /dynamic • Contains files used by the IP Office and retained through a reboot of the IP Office system • /lvmail: individual user and group mailbox messages, name recordings and announcements (15 hours max) • /temp • Temporary files, not retained through a reboot

  19. Boot process • IP Office looks for IP500v2.bin file using the following order: • 1.System SD card /primary folder. • 2.System SD card /backup folder. • 3.Optional SD card /primary folder. • 4.Optional SD card /backup folder. • If all fails, BOOTP is used • Config and other firmware files are used from the same folder • If system starts from a different folder than 1, this will result in an alarm. Config will be read-only.

  20. RESET / AUX buttons

  21. Configuration file – Calculator Tool Knowledge Base / Tools section • System Limits dependant on file size

  22. IPO Manager

  23. Manager Interface receive config send config

  24. Install IPO Manager Login: User Name: Administrator Password: Administrator • Install Admin/User DVD to load IPO Manager application to manage IP Office

  25. System Settings  System System  Set Locale to adjust Trunk Parameters Name for Identification IPO address for IP phone firmware upgrade • Set system Locale to adjust trunk parameters • Set TFTP & HTTP Server IP to upgrade IP phone firmware

  26. LAN Settings  System LAN1  LAN Settings  LAN1 IP Address and Mask DHCP Pool • Default LAN1 IP: 192.168.42.1 • DHCP is ON by default

  27. LAN Settings  System LAN1  DHCP Pools  Avaya IP Phones Only DHCP Pool • Option to lease IP to Avaya IP phones only • Up to 8 DHCP Pools can be added

  28. Default Configuration

  29. License – the 32-character key • License Key (RFA) Code is a 32-Character String Based On: • unique serial number of dongle (10 digits) • feature / software being enabled • IPOv2 Demo kit comes with Licenses available on a CD.

  30. License – the 32-character key  License License  • Tip: CopyKeysfrom .xlsfileand Paste in toLicensemenu

  31. Manager - directories • Config files (.cfg) and backup files (.BAK) automatically stored in Working Directory • Bin filedirectoryusedassourceforupgradesthrough Manager

  32. IP Office Upgrades - online • Install new CD (ADMIN) • Upgrade through Upgrade Wizard or using SD card • Upgrades can be performed over the WAN Shows version available on the PC. Must show 8.0.x Check to copy system files on to SDCard

  33. IP Office Upgrades – using SD card • Upgrades canbedonebycopying all therequiredfilestothe SD card, andtherebootingthesystem • Possiblemethods: • Using System SD cardlocally on PC (quickest method!) • Shutdown System SD cardandremovefromsystem • Recreatethe SD cardfrom Manager (File -> Advanced -> Recreate SD card). • Insert the SD card in the IP Office andrebootthesystem • Upgrade from Optional SD card • Recreatethe Optional SD card • From Embedded File Management, select File-> Upgrade Binariestocopythefilestothe System SD card. The IP Office will berestartedautomatically. • Using Manager / Embedded File Management • Select File -> Backup System • Select File -> Upload System Files

  34. Manager Audit Trail • Shows last 16 changes

  35. Security Settings – Manager Users & Passwords, secure communication with IPO • Several levels of access to manage the IPO configuration • Users & passwords are stored on IPO, separate from config • Can be changed using „security settings“ in Manager • Also allows setting password complexity and aging rules, as well as secure comms (TLS) to IPO Standard login: security / securitypwd

  36. Ebedded File Management • View and manage files stored on the SD Card

  37. Manager Offline Configuration • Prepare config file without connecting to actual system

  38. Programming extensions, users, trunks & call routing

  39. Extensions • Physical extensions are created automatically, and cannot be added or deleted • IP extensions can be added manually or automatically

  40. Extensions (continued) • 2 to 9 digits, max 7 digits for IP extensions • BASE EXTENSION = directory number of default associated user • after restart, IPO will try to login the previously logged in user (unless user has „force login“ set). • Module / Port number indicate location of physical port (0 / 0 for VoIP extensions). BP= base unit, analog. BD = base unit, digital

  41. Digital Extensions  Extension  Extension  BD1: Base, Digital, Module 1 BP1: Base, Analog Phone, Module 1 Physical port Plug-and-Play Appear • Physical extensions are Plug-and-Play • Automatically detects Extension and add Users for each

  42. IP Extensions • DHCP orStatic IP • Need • Own IP address • Call Server IP address & port • HTTP server (firmwareupgrades & settingsfiledownload) • Extension (stored on theset) • IP phonesneedtoregister. With “auto-create“ extensionsenabled, IP phonescanregisterwithanyfreeextensionnumberthattheuserenters. • Staticaddressing: press “*“ whenpromptedduringstartup • Note: standard PROCPSWD on 96xx: 27238 • View settings (16xx) : <MUTE> VIEW # • Clear settings (also EXT NUMBER, 16xx): <MUTE> CLEAR # • On 96xx: access VIEW/CLEAR procedures through: • <MUTE> PROCPSWD #, so by default: <MUTE> 27238 #

  43. IPO address for IP phone firmware upgrade Firmware is stored on SD Card Required by Soft Video phone IP Extensions  System System  • Set TFTP & HTTP Server IP to upgrade IP phone firmware

  44. IP Extensions  System  LAN1  VoIP  To auto create User for IP Extn. • To add User automatically when IP extension is setup

  45. IP Extensions  System  LAN1  DHCP Pools  If DHCP to be used only for Phones DHCP Pool • By default DHCP Server is ON. • Optionally, DHCP can lease IPs to Avaya Phones only

  46. IP Extensions Summary: • Change TFTP/HTTP Server IP as IPO • Select “H323 Auto-Create User” • Set DHCP Option (Optional) • Reboot Phone • Specify Extension on the phone To view 16xx phone Config: <MUTE> VIEW# To reset 16xx phone Config: <MUTE> CLEAR# To view/reset 96xx phone Config: <MUTE> 27238 # To edit configuration: Press * upon reboot

  47. Users • Users can be used for extensions, but also for RAS • By default, a user is automatically created for each extensions • Users do not have to have a physical extension (hot desking)

  48. Users - Profile  User  User  User  Profile  User productivity • Allows to select type of user whether Receptionist, Mobile Worker etc • User productivity require license

  49. Users – appearance buttons • Call Appearance Buttons - used to alert the phone user of calls to their extension or hunt group. Multiple call appearance buttons allow the user to handle multiple calls simultaneously • Call Coverage Buttons - can alert the user when a selected colleague has an unanswered call. • Bridged Appearance Buttons - shows the user the status of one of a colleague's call appearance buttons. They can then answer and make calls on the colleague's behalf. • Line Appearance Buttons - show the user when a particular IP Office line is in use. The button can also be used to answer and make calls on that line.

  50. Users - Phone Button Programming  User  Select User  Button Programming  Double click to assign function Destination Extension Call will ring first on “201” and then after an interval will ring on “202” • Select Action as “Coverage Appearance” or “Bridged Appearance” to check the difference

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