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Comprehensive Business Process Mapping for Customer Satisfaction and Change Management

This document outlines the structured approach to business process mapping, focusing on customer requirements and satisfaction. It includes detailed insights into project management, product manufacturing, logistics, and supplier management. The processes highlighted encompass various aspects, such as change management, corrective actions, and internal audits, ensuring continuous improvement and conformity. The contributions of various teams, including finance and human resources, are integrated to facilitate effective communication and execution of customer-specific requirements, ultimately enhancing overall efficiency and quality.

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Comprehensive Business Process Mapping for Customer Satisfaction and Change Management

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  1. Plant process maps Review Date:- Valid Until Date:- Originator:- BUSINESS PROCESSES MAP Business Planning and Review C U S T O M E R - R E Q U I R E M E N T S C U S T O M E R - S A T I S F A C T I O N REALISATION PROCESSES Project management Manufacture the Product Manage Customers Change Management Logistic management Manufacture SUPPORT ACTIVITIES Manage Suppliers Information Systems E, H & S Document Control Finance Maintenance Services Human Resources Control of Non Conforming Material MEASUREMENT CONFORMITY AND IMPROVEMENT Corrective Action Improvement Laboratory Requirements Internal Audits

  2. With What Return to process map With Who (Materials and equipment used by the process) (Human resources e.g individuals who perform process steps) Tool / piece order Feasibility documents F073 & F144 Change Note F074 Customer Approval Process audit Management approval Process engineering Logistics Production Quality Planning Finance Purchase Customer Management team Change coordinator Customer specific requirements Inputs Outputs Process Internal driven change Change management Controlled change to the product or process Customer driven change Procedure 4.3 Amount of changes open Amount of changes over due Change control work instruction APQP, PPAP or equivalent Customer specific requirements (Methods, procedures, techniques used by the process) (Measurement of process effectiveness.) How Measure

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