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Oregon E-Gov Progress Report - December 2012: Metrics and Service Desk Performance

The Oregon E-Gov Progress Report for December 2012 highlights key performance metrics for state services. It includes data on website usage, e-commerce metrics, and service desk performance, showcasing uptime percentages, ticket resolution success rates, and response times. This report excludes work conducted during planned maintenance windows and focuses on the effectiveness of service desk operations, providing valuable insights into governmental service efficiency and user satisfaction.

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Oregon E-Gov Progress Report - December 2012: Metrics and Service Desk Performance

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  1. Menu Index Oregon eGov Services Report December 2012

  2. Oregon E-Gov Progress ReportDecember 2012 Site Use Metrics GovSpace Up-Time Percent TPE Commerce Service Desk Metrics Menu Index

  3. Oregon E-Gov Progress ReportDecember 2012 Pingdom Up-Time *work conducted during an established maintenance window is excluded from these metrics. Menu Index

  4. Oregon E-Gov Progress ReportDecember 2012 Monthly Oregon.gov Web Metrics Menu Index

  5. Oregon E-Gov Progress ReportDecember 2012 Oregon GovSpace Metrics Menu Index

  6. Oregon E-Gov Progress ReportDecember 2012 E-Commerce Metrics Menu Index

  7. Oregon E-Gov Progress ReportDecember 2012 Service Desk Tickets *Tickets initiated during the reporting month regardless of current status. Menu Index

  8. Oregon E-Gov Progress ReportDecember 2012 Service Desk Response Success By Ticket Priority *Tickets initiated during reporting month regardless of current status. Menu Index

  9. Oregon E-Gov Progress ReportDecember 2012 Service Desk Response Success *Tickets initiated during reporting month regardless of current status. Menu Index

  10. Oregon E-Gov Progress ReportDecember 2012 Service Desk Monthly Response Success Initial Responses to: *Tickets initiated during reporting month regardless of current status. Menu Index

  11. Oregon E-Gov Progress ReportDecember 2012 Service Desk Response Success *Tickets initiated during reporting month regardless of current status. Menu Index

  12. Oregon E-Gov Progress ReportDecember 2012 Service Desk Resolution Success By Ticket Priority *Tickets resolved within the reporting month regardless of date initiated. Menu Index

  13. Oregon E-Gov Progress ReportDecember 2012 Service Desk Resolution Success *Tickets resolved within the reporting month regardless of date initiated. Menu Index

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