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Enhancing Group Support: A Guide to Effective NA Service Delivery

This document outlines the essential elements of effective group support units (GSUs) and local service units (LSUs) within the NA Service System. It highlights common challenges such as apathy, duplication, and poor communication, while offering insights into the principles that underpin successful service delivery. With a focus on collaboration and community engagement, the guide includes resources, tools, and tips for facilitating discussions and resolving issues within GSUs. Learn how to foster an inclusive environment where all voices are heard and valued.

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Enhancing Group Support: A Guide to Effective NA Service Delivery

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  1. Service System ProjectThe Group Support Unit

  2. Project Background • Workshop feedback for many years reports common challenges  apathy, duplication of efforts, poor communication… • Project approved in 2008 & 2010 • A Vision for NA Service adopted in 2010

  3. Project Background • Resolutions passed in 2012 • Field testing through July 2013 • Transition plan will be presented in 2014

  4. Elements of an Effective System

  5. Foundational Principles Purpose-Driven Group-Focused Defined by Geographic Boundaries Collaborative Flexible

  6. Overview ofLocal Servicesas described in the Proposals • GSUs and LSUs replace ASCs • GSUs devoted to group support • LSUs devoted to service delivery

  7. What happensat the GSU • Welcome and outreach to new groups and members • Informal information sharing – group to group • Orientation and introduction to service • Open attendance • Neighborhood based • Usually multiple GSUs for one LSU

  8. GSU Options

  9. HealthyGSU Discussions • Share our Experience, Strength, and Hope • Listen to one another and respect each other’s ideas • Everyone is welcome to attend and everyone can participate • Take turns: One person speaks at one time, and no one person dominates • Try to stay focused on the issue at hand and avoid repetition • Remember – Honesty, Trust, and Goodwill are the foundation of service

  10. GSU Tools Available • GSU Basics • GSU Agenda and Facilitation Tips • Sample GSU Agenda • Group Report Form • GSU Report Form • Basic Facilitation Guide and CBDM Basics may also help

  11. Resources &Information Resources Facilitation Tools GSU Basics LSU Basics www.na.org/servicesystem servicesystem@na.org

  12. Q & A

  13. SimulatedGSU Meeting

  14. GSU Exercise • Name Your GSU • Review GSU Agenda & Facilitation Tips from the tools packet • Brainstorm group issues to discuss • Prioritize top one or two issues • Have a GSU discussion!

  15. In your discussions, consider: • Does anyone else have experience with this topic? • What does our literature say? (The Group Booklet, Treasurer’s Handbook, Tradition and Concept essays etc.) • Where can we get more information about the topic? (Possibilities include the LSU/ASC, regional body, state/nation/province body, and NA World Services.)

  16. Example • Issue: A local member is disruptive in the meetings she/he attends • Solution – As a GSU and/or in home groups, read and discuss the service pamphlet, Disruptive and Violent Behavior.

  17. Service System Webpage More information is available atwww.na.org/servicesystem Or email us at servicesystem@na.org

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