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Effective Listening: Overcoming Managerial Challenges

Learn why managers often fail to listen and discover strategies for attentive, interactive, and empathetic listening. Understand the importance of recognizing feelings through tone, expressions, gestures, and more. Enhance communication skills and build stronger relationships.

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Effective Listening: Overcoming Managerial Challenges

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Presentation Transcript

  1. Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness

  2. Types of Listening • Passive • Attentive • Interactive • Empathetic

  3. Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding

  4. When listening for feelings,pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states

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