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Why Managers Often Fail to Listen

Why Managers Often Fail to Listen. • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness. Types of Listening. • Passive • Attentive • Interactive • Empathetic. Strategies for Listening. • Listen to the whole message

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Why Managers Often Fail to Listen

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  1. Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness

  2. Types of Listening • Passive • Attentive • Interactive • Empathetic

  3. Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding

  4. When listening for feelings,pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states

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