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Measure Matters, and Measures that Matter

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  1. Measure Matters, and Measures that Matter Martha Kyrillidou ARL Statistics and Measurement Program FEDLINK April 27, 2000

  2. ARL and FEDLINK • Membership • Agenda issues • Statistics issues • Measurement and accountability

  3. Documenting Trends • Serial and Monograph Costs • Interlibrary Loan/Document Delivery • Expenditures in ARL Libraries • Expenditures for Electronic Resources • Salaries and Human Resources Issues • Preservation Statistics

  4. Measures that Matter • Input - Output - Outcome - Impact • Mission - Goals and Objectives - Constraints and Opportunities - Program Evaluation • Balancing customer, stakeholder and employee interests • Establishing accountability; Collecting and using data

  5. Background and Development of New Measures Initiative • Collaboration between the Statistics and Measurement and the Research Library Leadership and Management Committees • Areas of interest characterized at January 1999 retreat in Tucson • White papers addressed possible areas for investigation • Areas of interest and topics for investigation tested with members at May 1999 ARL meeting • From May to October 1999, topics were explored with members, experts, and others interested in new measures • Identification of specific projects to be undertaken

  6. ARL New Measures Initiative Projects • Investigation of outcomes research • Demonstration studies of service effectiveness measures • Project on defining usage measures for electronic information resources • Identification of cost drivers in libraries • Develop assisted self-study program applying the results of the ILL/DD studies

  7. Forthcoming Events • ARL Measuring Service Quality Symposium - October 20-21, Washington D.C. • NISO Invitational Workshop to initiate the revision process for Library Statistics ANSI/NISO Z39.7-1995 - November • ARL Electronic Use and Usage Workshop - Spring 2001 • 4th NORTHUMBRIA International Conference on Performance Measures in Libraries - August 12-16, 2001, Pittsburgh, PA

  8. Stay in Touch • subscribe arl-announce@arl.org by sending a message to listproc@arl.org • ARL Web site <http://www.arl.org> • ARL Statistics and Measurement Web Site <http://www.arl.org/stats/> • New Measures Initiative <http://www.arl.org/stats/newmeas/newmeas.html • Email: martha@arl.org