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Empowering Disabled Lives: The Evolution of Disability Direct

Explore the journey of Disability Direct from its humble beginnings in 1993 to becoming a leading facilitator of independent living opportunities. Discover the challenges faced, innovative strategies adopted, and transformative impact achieved over the years. Learn how the organization evolved under visionary leadership and strong principles to create a sustainable and adaptable service model that prioritizes member satisfaction and partnership working. Witness the growth, success, and pivotal moments that shaped Disability Direct into the dynamic entity it is today.

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Empowering Disabled Lives: The Evolution of Disability Direct

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  1. The Secret Diary of a U.L.OAged 15 ¾ Disability Direct Amarjit Raju Martin Austin

  2. But First… Disability Direct Reg Charity 1079831 Company No 3891119 Part of The DD Group To Facilitate Independent Living Opportunities www.disabilitydirect.com

  3. Started in 1993 in a living room – brainchild of Richard Shaw DD to be a traditional support service for disabled people with 2 key additional aims : • To ensure we supported all disabled people including BME Communities • To avoid any campaigning www.disabilitydirect.com

  4. DD initially funded by BT, Opps For Vols, Comic Relief, Scope 1st 4 years no funding from local authority – Why? www.disabilitydirect.com

  5. Politics? • No real track record • We were not ready for LA funding!!! www.disabilitydirect.com

  6. Why Were We Not Ready? • Needed the right members on the board • Needed the right staff team - ;) • Needed the right vision & principles www.disabilitydirect.com

  7. Vision • To create an adaptable & sustainable service • To work with anyone & everyone (whenever possible) • To behave like a commercial business www.disabilitydirect.com

  8. Principles • Avoid ‘pointless’ / ‘aimless’ meetings • Leave the CEO to get on with it! • Not to complicate decision-making with red tape • Not to get tangled up in national decisions • Never bite the hand that feeds you! www.disabilitydirect.com

  9. Amo - Became CEO in 1998 • Same Year DD gets DCC funding!!! • Insisted on DCC representation on board www.disabilitydirect.com

  10. Relationships • With members • in 1998 asked them what they want from DD? • With DCC • With local Vol Sector • With Other CILs and Groups www.disabilitydirect.com

  11. Members said… • We want speedy services • We want staff who listen to us rather than bombard us with too much unnecessary info • Majority (70%) wanted DD to act on gaps in services www.disabilitydirect.com

  12. Mutual Benefit • Strategic • Operational • Sharing expertise and best practice • Partnership working www.disabilitydirect.com

  13. Fast Forward • Over next 6 years DD grew from 4 staff to 15 • In 2004 DD won the contract for a DPSS • Changed the group overnight www.disabilitydirect.com

  14. Time to Change • Big Fish Swimming In Our Little Pond • Disability Direct to The DD Group www.disabilitydirect.com

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