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Hiyo Properties

Congratulations on your new home! This welcome packet is designed to assist with your transition and clarify maintenance responsibilities. Before moving in, be sure to review your lease terms, confirm move-in funds, and arrange utility services with providers like Denver Water and Xcel Energy. House maintenance includes tasks such as changing air filters and caring for the yard. You are responsible for any issues caused by tenant actions. Don't forget to consider rental insurance for your possessions and comply with house rules regarding pets and alterations. Reach out for assistance anytime!

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Hiyo Properties

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  1. New Resident Welcome Packet Hiyo Properties

  2. Welcome Congratulations on your new home! • These materials are intended to: • Help with your transition to your new home • Clarify roles and responsibilities for maintenance and upkeep • Provide safety tips for living in your home

  3. Prior to Move-In • Make sure you: • Review and make sure you understand the terms and conditions of the lease you will be signing • Confirm move-in funds and have cashiers check ready to exchange for keys • Request or get room measurements for furniture placement • Add utilities in your name

  4. Utilities • You will need to contact utility providers prior to move-in: • Aurora Water (303-326-8645) • Denver Water (303-893-2444) • Xcel Energy (800-895-4999) • Dish Network (888-825-2557) • Comcast (800-266-2278) • DirectTV (888-777-2454 ) • Waste Management (Aurora only) (303-797-1600)

  5. House Maintenance • Responsibilities include: • Changing furnace air filter (every three months) • Caring for yard (same condition as when you moved in) • Sweeping snow from sidewalk • Changing light bulbs • Changing smoke and carbon monoxide detector batteries when required • Cleaning of gutters or notify owner if clogged and difficult to access

  6. Our Repairs • Owner responsible for the following: • Roof repair and maintenance • Hot water heater repair and maintenance • Electrical repair and maintenance • HVAC operation (furnace and swamp cooler) • Plumbing repairs when not tenant related • Appliances when not damaged by tenant abuse

  7. Your Repairs • You will be charged for the following: • Clogged sinks • Clogged toilets • Leaks – from stowing items under sink • Faucet knobs – from using too much force • Broken windows, doors, glass or locks for any reason • Malfunctioning HVAC – when due to not cleaning filter or not replacing filter regularly

  8. Reasonable Wear and Tear • Defined: Needs replacing or repair because it has been in use longer than its normal life expectancy • Nothing has a life span of less than 5 years – (except light bulbs and furnace filters) • If all items are in good working order now, then all items should be in good working order in 5 years • In you live in a home for less than 5 years, and it needs repairs or cleaning, then you are responsible for these expenses

  9. Rental Insurance • Required by lease: • Inexpensive to maintain • Protects tenant possessions • Protects tenants in event home owner’s insurer sues tenants for damages

  10. Home Inspections • Owner may schedule to visit property: • If no maintenance or other visits to residence have occurred in last six months • For annual inspection prior to lease renewal • You will always be notified at least 24 hours prior to a visit (we will respect your privacy)

  11. House Rules • Notify owner before: • Adding new pets • Painting walls or ceiling or otherwise making significant alterations to house • Having guests stay over longer than ten consecutive days • Attempting any appliance or house repairs • Posting of any signs to the outside of house

  12. Lead Based Paint • If your new home was constructed prior to 1978 there is the possibility of lead based paint having been used. • You will be provided a pamphlet from the EPA regarding the risks and hazards of lead based paint. • For further reading, please refer to: • http://www.epa.gov/lead/pubs/leadprot.htm

  13. Other Contact Information Primary Contact: Patrick Noonan Hiyo Properties 191 University Blvd. Suite #124 Denver, CO 80206 303-459-2457 info@hiyoproperties.com www.hiyoproperties.com Emergency Contact: Conrad Olivier Handyman Repair Services 720-985-1157

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