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Operations and Supply Chain Management

Operations and Supply Chain Management. Chapter 01. Learning Objectives. Understand operations and supply chain processes and why it is important to study them. Contrast the differences between services and goods producing processes. Define efficient and effective operations.

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Operations and Supply Chain Management

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  1. Operations and Supply Chain Management Chapter 01

  2. Learning Objectives • Understand operations and supply chain processes and why it is important to study them. • Contrast the differences between services and goods producing processes. • Define efficient and effective operations. • Identify operations and supply chain management career opportunities. • Learn how the field has developed over time.

  3. Strategy, Processes, and Analytics • Operations and supply chain management involves • Product design • Purchasing • Manufacturing • Service operations • Logistics • Distribution • Success depends upon • Strategy • Processes to deliver products and services • Analytics to support the decisions needed to manage the firm

  4. What is Operations and Supply Chain Management? • The design, operation, and improvement of the systems that create and delivery the firm’s primary products and services • Operations and Supply Chain Management (OSCM) is • A functional field of business • Concerned with the management of the entire production/delivery system

  5. Operations and Supply Chain Processes

  6. OSCM: The Core - Organization

  7. Process Activities • Planning –processes needed to operate an existing supply chain • Sourcing – selection of suppliers that will deliver the goods and services needed to create the firm’s product • Making – producing the major product or service • Delivering – logistics processes such as selecting carriers, coordinating the movement of goods and information, and collecting payments from customers • Returning – receiving worn-out, excess, and/or defective products back from customers

  8. Goods versus Services

  9. Efficiency, Effectiveness, and Value

  10. Evaluating Efficiency • Comparison of firms is important to investors • From an operations and supply chain perspective, the relative cost of providing a good or service is closely related to earnings growth • Management efficiency ratios • Labor productivity • Net income per employee • Revenue (or sales) per employee • Asset productivity • Receivables turnover ratio • Inventory turnover • Asset turnover

  11. Careers in Operations and Supply Chain Management

  12. Historical Development of Operations and Supply Chain Management Manufacturing strategy developed Late 1970’s Just-in-time (JIT) production pioneered by the Japanese Early 1980’s Mid 1980’s Service quality and productivity Total Quality Management (TQM) and Quality Certification programs Early 1990’s Six-Sigma Quality Mid 1990’s Supply Chain Management (SCM) Business Process Reengineering (BPR) Late 1990’s Electronic commerce Service Science Early 2000’s Mid 2010’s Business Analytics

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