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Thinking About Workload

Thinking About Workload. Choose a context: You want to cut your staff in half. Your phone sales staff will now drive your delivery vehicles while making sales calls. You want your remotely piloted aircraft (RPA) pilots to increase the number of RPAs they fly at one time from 2 to 4.

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Thinking About Workload

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  1. Thinking About Workload • Choose a context: • You want to cut your staff in half. Your phone sales staff will now drive your delivery vehicles while making sales calls. • You want your remotely piloted aircraft (RPA) pilots to increase the number of RPAs they fly at one time from 2 to 4. • Choose your own.

  2. Thinking About Workload • Choose one or more subjective workload assessment methods to use or adapt for use and • Explain how the method addresses the issues on the next slide OR • Explain how you are adapting the method to address issues on the next slide.

  3. Thinking About Workload • How can you ensure the method is assessing workload, not situation awareness or some other construct? • How will you know that workload is truly too high and something needs to change? • How will you detect an unsafe use of strategies for cognitive efficiency? (Ex: reliance on schemas, stereotypes, and automaticity) • How will you predict what workload will be after a period of acclimation? How will you counter the argument that your people will learn to cope with the workload?

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