Work Support Strategy County Leadership

1. Work Support Strategy County Leadership Call and Webinar April 8, 2014 www.pcghumanservices.com

2. Agenda • Updates • Leadership Summit Discussion • WSS Year 3 Planning • Discussion: Supervisor Needs • Food for Thought: The 8 Wastes • Questions/Concerns

3. Updates: Meetings Regional Meetings • Western: N/A • Central: May 8-9, Pinehurst • Eastern: May 29-30, Atlantic Beach • Please let us know you are coming (email Judy, Erin, or Shannon) What would you like to see as the next topic for discussion at the regional director’s meeting? Social Services Institute • October 22-25, 2014; Hickory What special sessions would you like to see at the SSI? (ie, bring back Idaho!)

4. Updates: NC FAST “When eating an elephant take one bite at a time” - Creighton Abrams

5. Updates: Professional Development Read Articles and Books • TedEx Talk: http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html • APHSA: http://www.aphsa.org/content/APHSA/en/pathways/NWI.html Network with Each Other • Regional Directors’ Meetings Twitters! • @CenterOnBudget • @urbaninstitute • @Clasp_DC • @Gatespoverty • @HHSGov • @APHSA1 • @Work_Supports

6. Leadership Summit • What was the best part • What was a disappointment • What did you take home and do immediately? • For those who weren’t able to join us, have you heard anything? • What should we definitely do again? • What shouldn’t we do? Materials have all been uploaded! 95 counties 370 Attendees

7. Leadership Summit: Evaluation https://www.surveymonkey.com/s/WSSLeadershipSummit2013

8. L’Summit: It’s Time to Network

9. WSS Year 3 Action Planning What We’re Proud Of: • In counties, • communication across divisions, • common visions, • work toward common business processes • Understanding and embracing of the concept of “universal” • Staff tenacity and stepping up to the plate when work has needed to spill over into evenings, weekends • The relationships we have fostered across “silos” • Integration, alignment, little to no ego / turf-based barriers Lessons Learned: • We need to shift thinking/language from WSS as a “project” to a way of life and the way business is done

10. Year 3: Action Planning • Build a Culture of Staff Development • At the State and in the counties for frontline workers, supervisors, and senior leaders • Build a Culture of Data-Driven Decision-making and CQI • Need to develop tools/reports and train key staff in how and why to use them • Need to build staff capacity to analyze data and use data for decision making, CQI, and to guide the business day-to-day • County Support • OST – technical assistance providers in policy/system + organizational/operational effectiveness • Trained, skilled, tooled up, with defined roles and clear missions • Continue to Strengthen WSS Infrastructure (tools) • Integrated policy • Change management / CQI toolkit • Data/IT tools • Staff development tools/curriculum

11. Year 3 Planning: Discussion What do Supervisors Need?

12. Food for Thought: The 8 Wastes • Overproduction • Waiting • Transportation • Non Value-Add Processing What are things we have in our every-day processes that contribute to overproduction? How much time do we lose by waiting on a customer response? How much time do we spend pushing paper? What can be eliminated? Where do we still duplicate? Why?

13. Where are your “extra” touches? Quantity?

14. Contact Sheet Judy Lawrence Erin Henderlight PCG Project Manager ehenderlight@pcgus.com (828) 214-3614 DHHS Project Manager Judy.lawrence@dhhs.nc.gov (336) 227-2063

15. Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.com