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Mentoring

Mentoring.

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Mentoring

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  1. Mentoring

  2. Agenda- What is mentoring?- What is coaching and why is it so important? Identifying the key skills of a good coach- The process start to finish 1. Entering the setting (building rapport and shared goals)2. Observing and understanding (questioning, listening)3. Giving feedback4. Next steps & monitoring progress

  3. What is mentoring? Mentoring is: • Developmental • Understanding and trusting • Person focused • A mutual 2-way relationship • Partnership • Building capacity and skills Mentoring is not: • Task focused • Doing it for you or giving the answers • Undermining or used to give a negative message

  4. What is coaching? • What is it? Draws out the answers Develops rather than imposes Reflects rather than directs Enables rather than trains • What are the key skills of a good coach? Relationship building, listening, questioning and feedback • Why coach? Unlocks true potential Engagement beats compliance Life skill – not just for work

  5. The mentoring process – step one Building rapport and setting shared goals • Why is building rapport so important? • Discussing expectations & agreeing mentoring format for future • Sharing personal objectives and setting shared goals

  6. Mentoring – Set up checklist • How long do we both expect the relationship to last? • How often will you visit / contact? And what will those visits look like e.g length of time / how do you both want it to work? • When / how do we want to discuss the goals of this process? • Who will be the main contact? • What happens if one of us needs to cancel? • Who is the onus on to get in touch? • How do we want to work? (visits / telephone conversations / email) • What are the boundaries on our relationship? (areas don’t feel comfortable discussing?) • How will we measure progress? • How / where do we want to discuss feedback after a visit?

  7. The mentoring process – step two Observing – Questioning and Listening “Seek first to understand, then be understood” Steven R. Covey One of the most powerful lessons of effective communication!

  8. Intention and concentration Listen from nothing Remove internal monologue Stop own autobiography

  9. Top tips for good questions…

  10. The GROW model

  11. The mentoring process – step three Giving effective feedback Discuss a time when you received poorly delivered feedback Q. How did it feel? Q. What would have made it better?

  12. Top Tips for Effective Feedback: • Timely • Specific • Actionable • Well planned • Clear • Prioritised • Positive

  13. Feedback model E = Example E = Effect C = Change

  14. Real coaching practise: • Common coaching pitfalls: • Telling • Advising using own experiences too soon • Losing focus • Trying to ‘fix’ the problem Feedback: Example Effect Change Remember: Not just about questions – a conversation Seek first to understand

  15. The mentoring process – step four • Progression and ongoing reviews • Coaching is a skill – take time to practise (not just in this process but regularly in your own settings) • What happens if the relationship isn’t working. • Follow up reading list

  16. Further reading… • “The Seven Habits of Highly Effective People” Steven V. Covey • “Mentoring Pocketbook” GeofAlred and Bob Garvey • “Brilliant coaching” Julie Starr • “Coaching the team at work” David Clutterbuck

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