Connecting You with Care: North East Community Care Access Centre Overview

1. North East Community Care Access CentrePresentation for Information and Networking DayOctober 30, 2012.Sault Ste. MarieSponsored by: Canadian Paraplegic Association, March of Dimes Canada, Muscular Dystrophy Canada

2. ”Connecting you with care”

3. VISION: North East CCAC “Outstanding care – every person, every day”

4. MISSION: North East CCAC “To deliver a seamless experience through the health system for people in our diverse communities, providing equitable access, individualized care coordination and quality health care”

5. Three Broad Roles of CCACs • Information about and referral to other community services. • Provision of publicly funded health services in the Client’s home, clinic and/or school. • Determine eligibility and authorization admissions to Long-Term Homes and some complex continuing care facilities based on assessment of need and eligibility. North East CCAC

6. Legislative Framework • Governed by Home Care and Community Services Act • Community Care Access Corporations Act, 2001 • Bill 36 LHIN Act • Board of Directors made up of individuals from across the North East who meet once a month at various locations (Current Chair: Ron Farrell) North East CCAC

7. North East Facts and Stats North East CCAC • The North East CCAC is one of 14 CCACs in Ontario • Formally established on January 1, 2007 • An amalgamation of the former: • Algoma, Cochrane, Manitoulin-Sudbury, Near North, Temiskaming, and West Parry Sound (WPSHC) CCAC s. • Six branches: • Kirkland Lake, North Bay, Parry Sound, Sudbury, and Timmins. • Staff members are also located in a number of satellite offices including offices in community hospitals.

8. North East CCAC Facts and Stats North East CCAC • The North East CCAC services approximately 16,000 people in North Eastern Ontario on any given day • Currently: • 37,625 total clients (in-home, school service, placement) • Approx. 600 employees • 240+ Case Managers • 100+ professional therapy staff • 76,279 therapy visits/year • 365, 235 nursing visits/year • 1,077,841 personal support hours/per year • 110 contracted service providers • $115 million budget 2011-2012

9. North East CCAC Region • North East CCAC The North East CCAC shares the same boundaries as the North East Local Health Integration Network (LHIN) Geographically stretches over 42% of Ontario’s Land Mass.

10. Head Office: • 40 Elm Street, Suite 41C • Sudbury ON P3C 1S8 • 705 522 3460 or 800 461 2919 • Kirkland Lake Branch: • 53 Government Rd. W. • Kirkland Lake ON P2N 2E5 • 705 567 2222 or 888 602 2222 • North Bay Branch: • 1164 Devonshire Avenue • North Bay ON P1B 6X7 • 705 476 2222 or 888 533 2222 • Parry Sound Branch: • 70 Joseph Street • Parry Sound ON P2A 2G5 • 705 773 4602 or 800 440 6762 Sault Ste. Marie Branch: 390 Bay Street, 2nd Floor Sault Ste. Marie ON P6A 1X2 705 949 1650 or 800 668 7705 Timmins Branch: 330 Second Avenue, Suite 101 Timmins ON P4N 8A4 705 267 7766 or 888 668 2222 Sudbury Branch: 40 Elm Street, Suite 41C Sudbury ON P3C 1S8 705 522 3460 or 800 461 2919 Website: www.ne.ccac-ont.ca North East CCAC

11. Service Hours Telephone access to Case Managers and Team Assistants: Monday to Sunday, 365 days/year 8:00 a.m. to 8:00 p.m. Office Hours: Monday to Friday 8:30 a.m. to 4:30 p.m. North East CCAC

12. Who is eligible for our services? North East CCAC • A valid Ontario Health Card • Health needs that cannot be met by a hospital/community outpatient service • A medical condition that can be adequately treated in the home, our clinic or school. • A need for at least one professional or personal support service • Need for information and assistance when applying for long-term care • ** For those individuals who do not qualify for CCAC services, we can offer Information and Referral to alternate services within the community.

13. Who can make a referral for service? • Referrals to the North East CCAC can be made by: • Individuals • Family members • Caregivers • Friends • Physician • Health care professional North East CCAC

14. Referral Process North East CCAC

15. Case Management North East CCAC • North East CCAC Case Managers are regulated health care professionals with specialized knowledge and skills who help assess the clients’ needs, assist them in developing a care plan and arrange for the services required. • Case Managers comprise approximately 45% of the staff at North East CCAC

16. Services Available and Accessed Via Case Managers: - Nursing - Placement Coordination - Personal Support - Referral to Community Services - Caregiver Respite - Physiotherapy - Occupational Therapy - Speech Therapy - Social Work - Dietetic Services North East CCAC

17. Who Pays for Services? • The Ontario Ministry of Health and Long-Term Care pays for services provided by the CCACs (through the North East Local Health Integration Network or LHIN). • The Ontario Ministry of Health and Long-Term Care has established upper limits on the amount of service CCACs can provide to Clients. North East CCAC

18. Care Plan • The Case Manager creates the care plan with the client or substitute decision maker based on assessed need, NECCAC service guidelines, and legislated service maximums • The Case Manager reassesses and monitors the service plan with input from the client and service providers and makes adjustments when necessary. • We strive to offer services in French and English North East CCAC

19. Service Discharge • A person remains an NE CCAC client as long as there is a service need that can be responded to as determined by the Case Manager. • A client is discharged when the Case Manager and the Client/Substitute Decision Maker determine the service is no longer warranted. North East CCAC

20. Presenter Contact: • Karen Raybould, OT Reg. (Ont.), • Manager Client Services, Sault Ste. Marie Branch • Tel: 705-949-1808, extension 3241 or • 1-800-669-7705 • E-mail: karen.raybould@ne.ccac-ont.ca • North East CCAC