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SLA Insights and analysis

SLA Insights and analysis. Intelligent Reporting for Better Decisions.

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SLA Insights and analysis

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  1. SLA Insights and analysis

  2. Intelligent Reporting for Better Decisions What does an IT Decision Maker need to make a decision?Dashboard and on-demand reporting: usage and performance on assigned clouds, your workloads, infrastructure costs, trending and forecasting based on enterprise (or individual business unit) projects. Customizable reports. • SharePoint Dashboard • Price sheet costs • Spending trends • Private Cloud costs • Costs based on user roles • Excel dashboard report • Price sheets most used • Trending of reserved cloud resources • Usage per cost center • Usage per types of cloud resources

  3. Chargeback Service Manager data warehouse Virtual Machine Manager Operations Manager

  4. Chargeback Optimizes Infrastructure Usage Drive management behavior Optimize scarce resources (storage, VMs…) Chargeback Technical features IT Provide insight into the cost and usage of services Business capabilities Buildinginfrastructure Planning and insight Monitor usage (allocation) Insights through reporting Resources Pricing Needs

  5. Align Chargeback Capabilities to any Organization • Formal • Business • Technical Informal • Resource usage • VM usage metering and reporting • No pricing • “Showback” • Tenant resource usage • Cloud based tenant usage metering and reporting • No pricing • “Chargeback” • Tenant monetized usage • Basic pricing • Usage-based cost transfer • IT financial management • Pricing and billing (with SLA) • Cost recovery with financial integration and service reports System Center Service Manager SP1 Private Cloud Chargeback En Suite – defined by cloud tenants & based on allocation System Center Service Manager R2+ third-party connector Partners: Apptio, Cloud Cruiser and others

  6. Automating Chargeback Services Chargeback Informal Data warehouse • Technical • Business Service Manager • Usage • Resources • Roles Third-party connectors • VM • Storage • Compute • Memory Resources (allocation) CSPP Portal Analyze data Virtual Machine Manager $ • Applies quotas • Leases from resource pool • Approvals Financial management systems Apply price sheet Developer (business user) Datacenter Admin • Formal Excel & Sharepoint Service Manager Portal Partners: Apptio, Cloud Crusier 3rd party web portal Generate reports

  7. Set Up Chargeback • SCVMM Server and Console installed • SCOM Console and Agent installed • SCSM Server and Data Warehouse installed and connected • Create one or more Clouds • Provision or assign VMs to the Clouds • Configure integration between SCVMM and SCOM • Verify that the right information is exchanged between SCOM and SCVMM

  8. Set Up Chargeback • Check that Data Warehouse has been configured and registered • Make sure that Excel 2010 or Excel 2013 is installed • Import the Chargeback Management Pack • Configure the SCOM connector in Service Manager • Create a view to see Clouds objects under Configuration Items • Configure Price sheet for Chargeback • Verify data has moved to data warehouse • Use Microsoft tools to analyze data for chargeback

  9. Automating Chargeback Processes Virtual Machine Manager Operations Manager Service ManagerData warehouse Data mart Process data Load data Reports and dashboards OLAP cubes SQL data marts or Access data Store data Get data

  10. Chargeback - Price Sheets • VM Base Price per day • Cloud Membership Price per day • VM CPU Price per core/day • VM Memory Price per GB/day • Highly Available VM Price per day • Static IP Price per day • Expanding VHD Price per day

  11. Chargeback - Clouds

  12. Building a Chargeback Report • You have several choices for reporting: • Creating Chargeback reports • Deploying dashboards through SharePoint • Creating Chargeback reports -- Excel • Usage per cost center • Usage per types of cloud resources • Price sheets most used • Trending of reserved cloud resources • SharePoint dashboards • Private Cloud costs • Costs based on user roles • Price sheet costs • Spending trends • Deploying dashboards • -- SharePoint • Activate PerformancePoint Services • Activate SharePoint Server Publishing • Use the Business Intelligence center to enable customized analysis After accessing the Data Warehouse to create OLAP Chargeback Cubes, chargeback data (infrastructure costs and pricing) is available for reporting Cloud Cost, VM Cost and Total Cost are based on predefined price sheets that IT will set Creating Chargeback reports Deploying dashboards Access data

  13. Traditional Service Management • IT Behavior • Physical Infrastructure • SLA in Weeks & Months • Capacity managed by the consumer • Consumer Behavior • Over-subscribe • Under utilize

  14. Cloud Optimized Service Management • Pooled resources using Virtual Infrastructure • SLA in hours/days • Capacity managed by the service provider

  15. Planning • Capacity planning Shifts to the Service Provider • Flexible Cost Models Enabled • Identify Opex: What are my ongoing costs • Identify Capex: What are my capital assets • Direct costs • Indirect costs • Fair: One party or individual should not pay for others • Transparent: It should be clear to why the cost is applied to a cost model. The bill should be easy to read and understandable by the person who receives the bill. Like in the old days we charged by MIPS, can you quantify the value per MIP? No that is way too difficult to understand what you are being charged for.

  16. Governance&Proactive Controls • Quota • Lease • Approvals • Showback instead of Chargeback • Showing who is using what

  17. Deeper insights, more clouds

  18. Expanding Data Insights Across Clouds Runbooks Moving beyond data about on-premises resources and usage to reporting across clouds Service Manager Orchestrator I need insight into IT services consumed and provisioned in external clouds Workflows, Service Offers, Work Items, Templates, Knowledge, Chargeback Information What is being used, when, where and by who – What is being requested SS Portal Azure Integration Pack used as a pipeline to external clouds App Controller SM Portal Rich reports and dashboards For decision makers = CMDB

  19. Measuring the Datacenter as it Scales Runbooks Health Operations Manager Orchestrator Service Manager Health status of resources, 360 degree monitoring + data useful in trending peak / off-peak usage Automation of process and data collection + Pipeline to external clouds and third-party management via integration packs Processes Workflows, Service Offers, Work Items, Templates, Knowledge, Chargeback Information Service requests for resources and compute capacity + data on what is being used SS Portal App Controller SM Portal Identify clouds with free resources, and use standardized workflows and rules for service management Development team Reaching compute capacity, and requesting resources CMDB

  20. Building Deep Insights and Reporting Microsoft Cloud Private Cloud Service Provider • Partner enabled Integration Packs • Out-of-the-box • Orchestrator integration enables Microsoft and third-party platforms to coordinate and use operational data in the infrastructure across varying cloud scenarios (on-premises, Microsoft cloud and service provider clouds) • All Systems Center Components • Active Directory • Exchange (User and Admin) • IBM Tivoli Netcool/Omnibus • HP (OM, SM, iLO) • Windows Azure • SharePoint • FTP • VMware vSphere

  21. Single View of Cloud Service Usage IT Decision Makers and business unit owners need rich views into the organization’s infrastructure Better decisions made on accurate and current data -- better IT planning and usage Extended management to external clouds Ensure optimal resource availability for key applications & workloads Provide guaranteed levels of service for the key applications and workloads Charge for services used, and accurately price new requests Ensure optimal resource availability for key applications & workloads Take advantage of hardware innovations, while still using existing hardware to maximum advantage Provide guaranteed levels of service for the key applications and workloads

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