Risk MAP Program Management The Role of Accenture 12th Annual NFDA Retreat & Conference

1. Risk MAP Program Management The Role of Accenture 12th Annual NFDA Retreat & Conference Bill Fry, Senior Manager, Accenture

2. Agenda • Background on Accenture and our Team • Program Management Scope • Transition from National Service Provider (NSP) to Program Manager (PM) and Production and Technical Services Contractors (PTS). • Review of PM Tasks

3. Accenture Investments and Recognition Accenture: Committed to innovation & collaboration • Internal Investments • $770 million in training • $300 million on R&D • Recognition • Recognized by IDC as the worldwide leader in Systems Integration Services • Ranked No. 1 in Information Technology Services on Fortune’s list of most admired companies for 4th straight year • Named No. 1 on the “Global Outsourcing 100” by the International Association of Outsourcing Professionals • 186,000 professionals 49 countries • A network of more than 40 delivery centers globally • Serve all 15 Federal cabinet-level agencies • Serve 94 of the Fortune Global 100, two-thirds of the Fortune Global 500

4. Accenture Public Service – At a glance 700 Seven hundred business processes reengineered into modern, integrated supply chain at Defense Logistics Agency 50% Fifty percent of the world's mail is processed by Accenture systems 98% Ninety-eight percent of all Irish imports and exports processed through online customs system 8 million Eight million New York City residents can connectmore easily withlocal government 24 million Twenty-four million US students served through grants and loans supported by Accenture systems 116One hundred and sixteen US airports to install 10-print fingerprint solutions to increase homeland security measures 87 Eighty-seven legacy US Army systems replaced with single financial system 4 out of 5 Four out of five taxpayers in Singapore file their tax returns electronically using award-winning system 1 One citizen ID card to replace five different forms of identification for Portuguese citizens

5. Program Management: Accenture Doug Howenstein, PMP Program Manager Abe Sachs, PMP Project Director Bill Fry, P.E. Stakeholder Working Group Lead Sarah Armstrong Outreach Team Lead Doug Sargent, PMP Business Architect Erin Campbell Integration Team Lead • Extensive experience with Map Mod production • Innovative research and services in the field of water science and engineering • Global engineering services provider for UNESCO, the World Bank, and the World Meteorological Organization for flood management programs • National leader in strategic communications • FEMA Individual Assistance Program • Louisiana Road Home Program • HAZUS-MH Workshops • Provider of technical expertise to state and federal agencies • Support for FEMA’s Hazard Mitigation Assistance Unified Rule and GAP Analysis Programs The McCurry Group Trotter Consulting FEMA ES 002 5

6. Program ManagementWhat we do 5 Basic Task Areas Risk MAP general program management services Establish Mutually Beneficial Partnerships Provide Regional Program Management Support Establish National Risk MAP Outreach Strategy Implement Business Architecture for Risk MAP

7. Transition of NSP to PM, PTS PTS - TOMORROW PM –TOMORROW National Service Provider Metrics: Supplies metrics to MIP and other routes, and “owns the data”. Outreach: Performs most outreach to communities and regional stakeholders. Production: Full map and other products production responsibility. Maintains and delivers metrics Technical issues: Resolves technical issues through standard chain of command. Policy issues: Supplies necessary information to liaisons for broader communication and coordination Community issues: Deals with virtually all community technical issues. CTPs and IDIQs: Responsible for resolution of technical issues. Reports to RL on results. Partnering: Serves as a good partner under RL directions Relations with Region: PTS shares responsibility of “keeping the regional happy” through sound execution of their responsibilities and good partnering efforts Metrics: Responsible for ensuring regional PTS applies and supplies metrics. Participates in review of metrics. Outreach: Delivers outreach processes, messages and tools to region for use by staff and PTS. Production: Tracks production, cost, and schedule metrics Technical issues: Oversees and escalates issues of significance to ensure PTS solution is timely and respects policy. Attends key meetings on issues. Policy issues: Directs resolution of policy issues arising within the region.. Community issues: Guides contractors on issues of program significance. CTPs and IDIQs: Oversees applications of metrics and outreach. Assists in resolution of non-technical issues. Partnering: Directs actions and efforts to create effective partnerships. Develops coordination and communication tools. Relations with Region: PM responsibility of “keeping the regional happy” through sound execution of their responsibilities and good partnering efforts • Metrics • Outreach • Production • Technical issues • Policy issues • Community issues • CTPs and IDIQs • Partnering • Relations with Regions

8. Transition Overview Accenture Rapid Transition Suite (Enabler) • Collaboration tools • Logical knowledge storage • Automated progress tracking Accenture’s holistic transition approach enables rapid mobilization and an efficient transfer of knowledge and infrastructure from the NSP to Accenture • Define Transition Plan • Governance, quality/metrics approach, and acceptance criteria Plan Transition Knowledge Transfer Gather Inputs • Collect documents Plan • Assess skills, processes, procedures • Collaborate (documentation, discussions, demonstrations) Transfer Shadow • On-the-job training • Program Management • Enterprise Business Architecture • Outreach and Communications • Partnership Initiatives • Regional PM Liaisons KTA • Knowledge Transfer Assessment • Independent service delivery Steady State • Integrate best practices gradually Manage Transition Program • Establish facility, hardware, tools, network, and security Implement Technology and Work Environment • Staff Key Personnel day 1 • Integrate employees and contractors Enable People Manage Communications • Manage stakeholders and communications channels 8

9. Risk MAP Program Management #1: Accenture will provide services, oversight and reporting for activities across the Risk MAP Program

10. #1: General PM Services • Operations Services • Reporting • Earned Value Management Systems • KPIs and Other Metrics • Quality Assurance Measures and Oversight • Issue and Risk Management • General Business Consulting

11. Risk MAP Program Management #2: Accenture will facilitate high levels of cooperation across the Risk MAP program contractors, FEMA, and with other Federal, State, and Local agencies and other partners

12. #2: Partnerships Universal Objective 1: “Provide a high level of cooperation across the Risk MAP program contractors, ensuring that the Risk MAP program mission overrides the individual contractors preferences.”

13. #2: Partnerships Program Management OBJECTIVE 4 FOSTER MUTUALLY BENEFICIAL PARTNERSHIPS: Strengthen beneficial partnerships in order to … further the goals of Risk MAP. • Design, implement, and maintain a framework that collects information on the effectiveness of partnerships. • Ensure that the Risk MAP products resulting from partnerships are complementary, not duplicative. • Collaborate with partners to improve the understanding and use of risk information at all levels and encourage action. • Verify requirements for enhancements to proven methods or development of new methods that provide support to partners to include policies, procedures, guidelines, and training for Risk MAP.

14. Risk MAP Program Management #3: Accenture will improve efficiencies and assist the regional mitigation leadership operate the Risk MAP program and resolve issues across PTS, CTP, and IDIQ contractors

15. #3: Regional Assistance Regional Liaison: To support Regional Mitigation Directorate program management in delivering real products and achieving goals of the Risk MAP program Currently one PM Regional Liaison is authorized for each region. Regional Liaisons hold a variety of skills to form a unique group to support each region yet provide synergy and improvement nationwide Programmed to be co-located with region.

16. #3: Regional Assistance • Enhance coordination and communication between the FEMA Regions, FEMA Headquarters, and the contractor Regional Support Center (RSCs) • Leverage and share Risk MAP product, process, and policy best practices across Regions, while tailoring to each Region’s unique requirements • Assist in the identification and resolution of technical & programmatic conflicts utilizing knowledge and experience based on national exposure to similar issues • Implement metrics systems and results, including risk analysis at regional level

17. #3: Regional Assistance • Support outreach teams to deliver outreach tools, training, and analysis • Support the utilization of MIP, MHIP, and other Production and Planning tools • Enhance the partnership of all Risk MAP stakeholders • Support of CTPs, IDIQ contractors, and other Risk MAP service providers and their products with non-technical needs • Assist with identification, inclusion, and integration of multi-hazards into Risk MAP • Support RMC to RSC transition

18. Risk MAP Program Management #4:Risk Communications/Outreach for the Risk MAP Program

19. #4: Outreach and Communications • Reviews • Existing Qualitative and Quantitative Research • Literature • Media • Knowledge Transfer • Baker/Map Mod Background • New Research • Qualitative and Quantitative • Internal Communication • Planning

20. #4: Outreach and Communications • Regional Dialogues • Interviews • Planning • Using all elements • National & Regional Strategies

21. #4: Outreach and Communications

22. #4: Outreach and Communications State and local representatives General Public Lenders Insurance Agents Realtors, Homebuilders Environmental Groups Engineers Surveyors Planners Flood Insurance Policy Holders Other Federal Agencies Congress OMB

23. #4: Outreach and Communications Reaching Stakeholders • Conferences • Media Relations • Community Meetings • Partnerships • Web 2.0 • Other

24. Risk MAP Program Management #5: Implement Business Architecture • Keep the Risk MAP program focused on achieving the end goal • Guide the development of IT systems and products, manage needs, and assist in prioritizing, planning, and sequencing program activities

25. #5: Business Architecture • Risk MAP requires a well structured, clearly understood framework that: • Ensures appropriate levels of accountability and responsibility • Helps people know where they ‘fit in’ within the program • Provides processes, systems and tools to allow for escalation of risks, issues, and decisions to appropriate levels of accountability within the organization • In order for FEMA HQ, FEMA regions, and Risk MAP contractors to be successful, we are clearly defining the following: • Roles and responsibilities • Decision making processes • Interactions/communications mechanisms to clarify who interacts with who, when, why, and how

26. #5: Business Architecture Governance Structures Regions FEMA HQ Contractors Regional Division Directors† Directorate & Division Leadership Senior Leadership • Executive Steering Group* • Risk MAP Executive Board • JPR* • Contractor Coordination* Regional Branch Chiefs† Risk Analysis Leadership Project Executives • Program Council • Contract Council • IPTs* Regional Staff Program Managers Program Support • Stakeholder Working Group* • Partnership Framework* Communities, Partners & Stakeholders * Includes Regional participation † A subset of this group

27. Timeline : Contract Award Date : Transition Complete Mar 2009 Apr 2009 May 2009 Jun 2009 Jul 2009 Aug 2009 Sep 2009 Dec 2008 Jan 2009 Feb 2009 Core Services Transition Transition Complete 09 Production Ordering Transition Complete Risk MAP PM Operations PM Transition Regional PM Deployment Transition Complete CDS Transition Risk MAP CDS Operations Transition Complete Risk MAP PTS Operations RMC Transition PTS Mobilization PTS Transition TRANSITION Risk MAP Multi-Hazard Identification Plan Released Solution Definition Baking the Risk MAP Solution Complete Initial Enterprise Architecture Complete SOLUTION DEFINITION AND IMPLEMENTATION Capability Development and Deployment Multi-Year Planning MULTI-YEAR PLANNING Submit MIP Sequencing Tool Business Rules