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Common Tech Problems

Common Tech Problems. a nd how to solve them!. Scott Ross Manchester Local Schools April 2011 . Common Tech Problems. I can’t print…. I can’t get online!. My computer froze!. What updates?. My computer won’t turn on!. This anti-virus message keeps popping up…. You mean I have

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Common Tech Problems

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  1. Common Tech Problems and how to solve them! Scott Ross Manchester Local Schools April 2011

  2. Common Tech Problems I can’t print… I can’t get online! My computer froze! What updates? My computer won’t turn on! This anti-virus message keeps popping up…. You mean I have to clean this thing too? This website won’t load… This student isn’t in Progress Book My SmartBoard won’t connect!

  3. “My computer won’t turn on!”

  4. “My computer won’t turn on!” Key Question: “Is it making noise?”

  5. “My computer won’t turn on!” Which of the following do you try? A) Check the power cord - "Is it plugged in?" B) Hit the power button 7 or 8 times C) Check the monitor cable D) Gently kick or tap the computer E) Unplug it, let it sit for a couple of minutes, plug it back in and try to reboot

  6. “I can’t get online!” Which of the following do you try? A) Check the network cable - "Is it plugged in?" B) Get a student to look at my computer C) Check the wireless connection D) Gently kick or tap the computer E) Email Scott and tell him the internet is broke F) Open Network Connections

  7. Are you seeing any patterns?

  8. “This website won’t load!”

  9. “This website won’t load!” “Can I get to other sites?”

  10. “This website won’t load!” Hit “refresh”

  11. “This website won’t load!” Hit “refresh” Check spelling and punctuation in address

  12. “This website won’t load!” Hit “refresh” Check spelling and punctuation in address Did I get a bad link?

  13. “This website won’t load!” Hit “refresh” Check spelling and punctuation in address Backtrack in the URL Did I get a bad link?

  14. “This website won’t load!” Hit “refresh” Google it Check spelling and punctuation in address Backtrack in the URL Did I get a bad link?

  15. “My computer froze!”

  16. “My computer froze!”

  17. “My computer froze!” Patience. DON’T keep clicking!

  18. “My computer froze!” Patience. DON’T keep clicking! Close / Force quit running applications Ctrl / Alt / Delete Command-Option-Esc

  19. “My computer froze!” Patience. DON’T keep clicking! Close / Force quit running applications Ctrl / Alt / Delete Command-Option-Esc Hold down power button for reboot

  20. “My computer froze!” Patience. DON’T keep clicking! Close / Force quit running applications Ctrl / Alt / Delete Command-Option-Esc Hold down power button for reboot Unplug, let it sit

  21. “I can’t print!” ? ? ? ? ? ?

  22. “I can’t print!”

  23. “I can’t print!” Patience. DON’T keep clicking!

  24. “I can’t print!” Patience. DON’T keep clicking! Is the printer on and connected?

  25. “I can’t print!” Patience. DON’T keep clicking! Is the printer on and connected? Are there error messages?

  26. “I can’t print!” Patience. DON’T keep clicking! Is the printer on and connected? Are there error messages? Open printer icon

  27. “I can’t print!” Patience. DON’T keep clicking! Is the printer on and connected? Are there error messages? Open printer icon Are there multiple print jobs waiting? Cancel them and try to print again

  28. “This student isn’t listed in Progress Book…” On the class dashboard, click “Update Roster” to see if the student is “hidden”

  29. “This student isn’t listed in Progress Book…” If they still aren’t listed, notify the counselor. They need to be scheduled into your class via DASL so they will show up in PB.

  30. “My SmartBoard isn’t working!”

  31. “My SmartBoard isn’t working!” • That’s right! Check all of the connections! • ….then…. • Visit • http://www.teachsmart.org/Support%20Services/FAQs.aspx Let’s take some time now to look at common issues….

  32. “This anti-virus alert won’t go away!”

  33. “This anti-virus alert won’t go away!” • This is a problem! • Locks up your system • Looks legitimate • (similar to XP, Vista, Windows logos and color schemes) • Tries to force you to make a purchase • Not easily removed • 1) Do NOT click anything! • Shut down your system immediately • Reboot and run a virus scan • Notify me / Mike • - Sites to be wary of……

  34. “Should I run updates?” YES: Microsoft, Apple security updates Anti-virus updates (Vexira, Security Essentials) Maybe: IE / Firefox / Chrome / Safari Smart Adobe (Flash, Reader) Java Quicktime iTunes Other? (“if it ain’t broke…”) - Potential issues with PB, Sps, etc. - Don’t be afraid to ask.

  35. “I have to clean my computer?” Only if you want it to work. Or last more than a couple of years.

  36. “I have to clean my computer?” • Tips from Apple: • http://support.apple.com/kb/ht3988 • Tips from Microsoft: • http://www.microsoft.com/athome/setup/cleancomputer.aspx • Highlights: • Disinfectant wipes on keyboard, mouse (no bleach) • Gently turn keyboard upside-down and shake • Soft cloth / special wipes for monitor • Clean fan area

  37. Questions? And remember, even though you know all of this and will never forget it… Don’t hesitate to ask for help if you need it. Images: www.microsoft.com www.apple.com www.photobucket.com www.antivirus-removal.com www.techeblog.com www.smarttech.com

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