Georgia’s Strategic Planning Process Overview

1. Governor’s Office of Planning and Budget April 2013 www.opb.georgia.gov Georgia’s Strategic Planning Process Overview

2. Topics • Framework • State Strategic Plan • Agency Strategic Plan • Plan Review and Use • Reporting and Accountability • Horizon • Timeline

3. Introduction Governor’s Approach to Strategic Planning: • State government will be strategically focused and accountable for performance • Budget requests and policy decisions will be evaluated against strategic goals

4. State Strategic Planning Framework Through alignment, measurement and evaluation, the state strategic planning framework ensures that resources are strategically focused and results are measureable.

5. State Strategic Planning Documents State Strategic Plan (Goals and Statewide Indicators) 5+ yeartimeframe Agency goals align to state goals Agency Strategic Plan (Includes strategy resource planning for: Technology Investments, Staffing, Facilities) 4-yeartimeframe; annual updates Agency reports progress on strategic goals Agency Performance Report Regular status reporting

6. State Strategic Plan • 5+ year plan (OCGA 45-12-175) • Articulates state vision and strategic agenda • Used to evaluate agency budget requests and agency legislative proposals • Focuses the state’s strategic efforts • Defines Governor’s goals for six policy areas

7. Governor Deal’s Vision A lean and responsive state government that allows communities, individuals and businesses to prosper

8. Governor Deal’s Policy Areas • Educated: Developing life-, college-, and work-ready students • Growing: Creating jobs and growing businesses • Mobile: Transporting people and products in a 21st century Georgia • Healthy: Accessible care and active lifestyles • Safe: Protecting the public’s safety and security • Responsible and efficient government: Fiscally sound, principled, conservative

9. Agency Strategic Planning

10. Agency Strategic Plan • 4-year plan; updated annually • Aligns with state strategic plan (OCGA 45-12-73) • Goals and strategies to improve services and outcomes • Not operational; limited to what is new and different • Communicates agency direction to stakeholders • Planning model that works best for the agency • Standard planning elements reported in Horizon

11. Components of a Strategic Plan • Agency Mission • Agency Vision • Agency Core Values • Challenges • Workforce Planning • Enterprise Ideas • Goals • Measurable Objectives • Strategies • Strategy Description • Anticipated Benefits • Agency Partners • Budget Implications • Staffing implications • IT dependencies • Facilities/space implications

12. FY 2013 – 2016 Agency Plan • Four-year planning cycle (FY 2013-2016) • FY 2013 comprehensive assessment • Aligned to Governor Deal’s priorities • Tied to budget submission process • Performance reports for accountability

13. FY 2014: What’s New? • Plan refinement, not directional change • Stay the Course • Evaluate progress, adjust strategies if needed • Address gaps and omissions • State goal alignment • Strategy details (e.g., cost updates) • Measureable objective baseline or target data

14. FY 2014: What’s New? Continued • Revised data requirements • Open-ended fields for “other” • New details for workforce planning and technology investments • Procurement needs included in cost estimate detail • ESAs included among agency partners • Updated guidelines and data entry worksheet • Agency performance reports (in Horizon)

15. Best Practices • Align to state goals (consider core purpose) • Address all planning elements • Select goals thoughtfully • Use measureable objectives (X to Y by date) • Use descriptive strategies names • Proofread for publication to web

16. Examples • Ensure citizens are safe from offenders under state supervision • Optimize customers’ use of automated self-service options • Decrease the 3-year felony reconviction rate of offenders from 26.4% to 24% by FY 2016 • Reduce call center wait times from 5 minutes to 3 minutes by 2015 • Increase the percent of tax returns filed electronically from 68% to 80% by 2016 Goals Measurable Objectives

17. Objectives vs. Measures? Measureable Objective Performance Measure • Characteristics: • Agency level • Tied to agency goals (temporal) • Includes baseline and target • Examples: • Decrease the 3-year felony reconviction rate of offenders from 26% to 24% by FY 2016 • Increase the percent of tax returns filed electronically from 68% to 80% by 2016 • Characteristics: • Program specific • Longitudinal • Unit of measurement • Examples: • Three-year felony reconviction rate for detention centers • Percent of tax returns filed electronically

18. Strategic Plan Reviews Plan Review and Use

19. State Planning Feedback Process Agency Strategic Plan Due June 14, 2013 Horizon System Enterprise Agency Review OPB, COO, GTA, DOAS, SPO July 2013

20. Plan Review • Enterprise support agencies (ESAs) review plans: • Governor’s Office of Planning and Budget (OPB) • Governor’s Office of the Chief Operating Officer (COO) • Georgia Technology Authority (GTA) • Department of Administrative Services (DOAS) • Agencies of the State Properties Officer (SPO) • Comments entered in Horizon, followed by automated email notification

21. Plan Use: Budget Development • First and foremost the agency strategic plan is for the use of the agency. • OPB evaluates budget requests for alignment with agency and state strategic goals. • The agency plans inform the discussion between the agency, OPB and the Governor’s Policy Staff for the next budget development cycle.

22. Plan Use: ESA Planning • OPB reviews plans, uses them to evaluate funding requests, and reports issues to the Governor. • GTA reviews plans to identify agency needs and state trends to understand agency IT investments. • DOAS reviews plans to identify agency workforce needs and to understand the changing demands on the state workforce. • SPO uses strategic plans to identify space needs and to coordinate timing and implementation of infrastructure investments.

23. Performance Reports, Policy Meetings, Plan Evaluation Reporting and Accountability

24. Agency Performance Report • Agency performance reports at mid year and year end (all agencies, all strategies) • Quarterly status reports for select strategies (as designated by Governor’s Office/OPB) • Updates include strategies, measureable objectives and state performance indicators

25. Evaluate Progress • Review progress at internal management meetings • Discuss at Agency Leadership and Policy Collaborative Meetings for improved accountability • Evaluate and adjust approach • Update plan as needed to accomplish goals

26. Horizon System • Security Online Login • Request access via IT ticket • 2014 Worksheet highlights revised fields • State goal alignment • Advance and submit • Agency performance reporting in Horizon

27. Timeline • Strategic planning guidelines: April 5, 2013 • Horizon open for data entry: May 6, 2013 • Agency strategic plans due: June 14, 2013 • Enterprise support agencies review: July 2013 • Agency performance reports due: Dec. 31, 2013 and July 31, 2014 • Quarterly reports due (select agencies only): Oct. 18, 2013 and April 18, 2014

28. Let’s review … Summary

29. What You’ve Learned • Plan refinement, not directional change • Annual update to 2013-2016 plan • Align budget requests with plan • Objectives are X to Y by date • Reporting: bi-annual for all strategies and quarterly status for select priorities • Agency plans due June 14, 2013

30. OPB Planning Staff: Questions? • Alice Zimmerman, Coordinator • Kathy Kinsella • Allen Fox • Ashley Pandit