1 / 29

CIS 310 Management Information Systems Course Overview

CIS 310 Management Information Systems Course Overview. Guthrie, Winter 2013. Course Description.

zorina
Télécharger la présentation

CIS 310 Management Information Systems Course Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CIS 310 Management Information SystemsCourse Overview Guthrie, Winter 2013

  2. Course Description • Management and development of information systems in modern businesses from the customer and the MIS perspective. Information as a strategic asset. Acquisition, analysis, integration, presentation of internal and external information. Information management in international and multinational enterprises. Ethical, social impacts.

  3. Hybrid Format • Only meet for midterm and final • One group project • Bookless • Attempt to make the class more thoughtful. • Typically it is a giant terminology class with a lot of multiple choice testing. • Cram and forget! • Make a better learning experience for the student.

  4. Office Hours • raguthrie@csupomona.edu • No email on weekends. • I check email twice a day. • Office Hours - 164 room 3009 • TWTh 5-6 • F 9-12 (I might be in 4-27) • I’m here a lot and I’d love to see you!

  5. Weekly Activities • Online mini-Lectures, with quiz support. Those quizzes are not graded. The end of the mini lectures have questions too. • Readings • Friday Quiz in Blackboard to entice you to keep up with the material. (10 multiple choice questions and 1 short essay) • Homework Assignment – Maybe

  6. How You Are Assessed • Quizzes on Friday of each week. Open book, open note. Only 20 minutes so you should prepare. Done to force people to keep up with the content. 150 points. 10 point multiple choice and one short essay. • Assignments (150 points) • Group Project (50 points) • Midterm (100 points) – Essay Exam • Final (100 points) – Essay Exam • Late work – Half off if it is under a week late. No late quizzes will be accepted.

  7. Web Site Demo • Under construction!!!

  8. ICT In Organizations Guthrie, Winter 2013

  9. What the Heck is ICT • Information and Communications Technology (ICT) • More modern than saying, IT or IS because communications is a large part of business innovation today. • Like What? • Think about all the computers you used today and you already know. • Gas Station • Car (diagnostics, GPS, Onstar, Sirius) • POS at the Starbucks (sale information) + all the data about what you buy and Website to reload your gold card • Cal Poly - Checking the waitlist to see if you made it into this class.

  10. ICT is Diverse • Some Examples • Cloud Computing • Voting for the Oscars • UPS Package Tracking • Walmart Supply Chain in Katrina • ATM Machine at Every Bank • Pinterest

  11. Ok Already ICT is Diverse • Why do I care? • Innovation • Process improvement • Cost savings • Improve efficiency and effectiveness • Without effectively managed ICT, firms cannot compete

  12. What is a strategic advantage?What is a strategic necessity? • FaceBook • Having a link to Facebook on your business Web site was a novelty. • Now, everyone has it. • Used for promotions, liking products, contests. • Cheap and easy way to reach your customers.

  13. Diverse Challenge of ICT • From fixing your desktop printer to using population data to forecast where to put your next Yogurt Barn…no escape from ICT. • Giant challenge for companies to manage all the IT they need. • No one calls the IT department when things are running well. If something goes wrong, it is an immediate, unhappy crisis. • Technology is constantly changing and there are lots of opportunities to learn new things and everybody needs to hire people with those skills.

  14. End • Which of the following technologies is a strategic necessity for a manufacturing business? • Cloud Computing • Secure Information Systems • Mobile Computing maybe necessity probably

  15. Organizational Decision Making Guthrie, Winter 2013

  16. Anthony’s Model • Robert Anthony • Harvard • At Robert McNamera’s request, became the Comptroller for the Department of Defense – reduced spending abuses. • Made Accounting Easier to Learn – focus on decision making, not balance sheets. • Anthony’s Triangle - 1965

  17. Anthony’s Model EIS or SIS Executive or Strategic Information Systems Should we deploy products to areas hit by hurricane Katrina? MIS - Management Information Systems Staffing - How many people need overtime to support the hurricane relief effort? What is the projected cost? TPS - Transaction Processing Systems Inventory - What do we need to tell our suppliers in order to stay stocked in flashlights, first aid kits and beer? Figure is from Wikipedia “Anthony’s Triangle”

  18. Anthonys’ Model and other characteristics • Top – Decisions are strategic, unique and complex. Unclear where data might come from to support these types of decisions. (EIS, SIS) • Middle – Decisions are semi-structured, more repetitive and oriented towards mid-level decisions. The data for these types of decisions are typically from summaries of reports from daily operations. (MIS Level) • Bottom – Raw data reporting is highly repetitive, the decision making is well understood and structured and not very complex. (TPS)

  19. TPS Decision • Operational, Structured & Repetitive, Many Transactions • Examples • POS: Scan the barcode & take their money. • Log helpdesk calls into the tracker. • Check books out of the library • Decisions • What is out of stock? • How many help desk calls came in each day? • How many books are checked out.

  20. MIS • Managerial Focus, Aggregated Data/Data Summaries, Semi-structured & more infrequent decision making. • Examples • Helpdesk – What is the most frequent problem callers have? How can we support them? • Library – What day is most busy? Is there a way to have self-serve check out so that we do not increase our labor costs?

  21. SIS or EIS • Strategic Focus, High Level Data that May Require special collection (like hearing from an expert), Unstructured decisions, Infrequently made • Examples • Helpdesk – Should we outsource the helpdesk? • Library – Do we need a library? How can the library change to fit the digital world?

  22. Rational Decision Making • Problem • Investigation (data collection) • Solution Generation • Test & Evaluation • Selection • Implementation • Assessment

  23. Assessment of Decisions • Assessment • Use of benchmarking and metrics to determine success or state-of-health of the system. • Longitudinally measuring something will let your know if you’re better or worse than you were before. • Measuring may also prove predictive in that you know when to expect cyclic changes in your industry. • Plan ahead so you know that your measures will give you information that helps you make decisions.

  24. Measures • Metric - measure • Benchmark - comparison • Key Performance Indicator (KPI) – defined set of values to measure success. (concrete) • Number of new customers. • Average shipping time. • Critical Success Factor (CSF) – something a company must do to achieve strategic goals. (abstract) • Attracting New Customers or Clients • Retaining Existing Customers or Clients • Producing Quality Products or Services

  25. HR – KPIs from RapidBI.com • New employee satisfaction rate with recruiting process • Percentage of new employee retention after x time • Percentage job offer acceptance rate • Percentage of vacancies filled within x time • Average Number of Interviews from Submitted applications/ CVs • Recruitment source ratio – internal -v- external applicants • Recruiting fee as percentage of annual salary • Percentage of new employees with a recruiting fee paid • Performance evaluation scores on hired candidates after, a given period.

  26. Business and Finance KPIs from RapidBI.com • Accounting costs • Accounts Payable • Accounts Payable Turnover • Accounts Receivable Collection Period • Accounts Receivable Turnover • Average value of overdue invoices • Cash Flow Return on Investments (CFROI) • Cost per payslip issued • Cumulative Annual Growth Rate (CAGR) • Cycle time for expense reimbursements • Cycle time to perform periodic close • Cycle time to process payroll • Cycle time to resolve an invoice error • Cycle time to resolve payroll errors

  27. End • What type of Information System is Remote Checking Deposit? • What type of Information System is one that tells a political candidate how to allocate television advertising? • What type of Information System is used to handle employee payroll? TPS EIS TPS

  28. End • Which of the following are KPIs vs. CSFs? • Average time to find a parking space. • Maintaining diverse student body. • Average class size. • Professor evaluations. • Use of technology in the classroom. • Reducing the universities carbon footprint. KPI CSF KPI KPI CSF CSF

More Related