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Redefining Relationships: Putting it all Together

In "Redefining Relationships," Dr. Kathleen Wade explores the profound impact of personal narratives in healthcare. The session addresses the vital role of patient and family advisors in shaping a culture of Patient and Family-Centered Care (PFCC). It emphasizes the importance of listening, authentic communication, and fostering cultural competency to drive meaningful change. By sharing stories and insights, participants will engage in crucial conversations that inspire transformation in healthcare practices. Together, we can move from words to actionable strategies that enhance patient experiences and outcomes.

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Redefining Relationships: Putting it all Together

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  1. Redefining Relationships: Putting it all Together Kathleen Wade, Ph.D., LMSW, ACSW University of Michigan Health System

  2. Personal Stories • Everyone has a story • Making a difference • Meaning making • Life changing stories • What’s your story • What moves you and why does it matter?

  3. University of Michigan • What is our story? • Are we at the tipping point? • What will motivate us? • Removing the smoke screens • Identifying our PFCC culture • The ideal synergy between IPCE and PFCC • Strategic planning • Opportunities for change

  4. Changing the Culture

  5. Where are We Going?

  6. How We Get There: Patients As Advisors

  7. What Does Our ‘Before and After’ Look Like?

  8. Partnering with our patients and Families • Patient and family advisors/Massachusetts • Crucial conversations/feedback • Reciprocal learning • Cultural competency • Diversity • Don’t wait until its right • JUST ASK THEM!

  9. Have we lost sight of Seeing Things From the Patient’s Perspective?

  10. EMR and the Patient Portal

  11. A Journey to Transformation • Inspiration • Invitation • Leadership • Organizational change • Reciprocal • Change • Barrier Busting • Sustainability • Transformation

  12. Doctor/Patient Communication

  13. Lessons Learned • It’s the personal experiences and the relationships that can make or break health care transformation • Small things to you can be monumental to others • Move from words to actions • Listening and responding with a new set of eyes and ears • Trust and authenticity create loyalty • Never forget the power of one

  14. The real question to answer is what will inspire you?

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