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NASA/Goddard Space Flight Center OMBUDSMAN PROGRAM Supervisor’s All-Hands

NASA/Goddard Space Flight Center OMBUDSMAN PROGRAM Supervisor’s All-Hands Sheri T. Brown, GSFC Ombudsman Tuesday, May 3, 2011. The Headlines…. A Harsh Critique of NASA's culture. Aug. 27, 2003.

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NASA/Goddard Space Flight Center OMBUDSMAN PROGRAM Supervisor’s All-Hands

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  1. NASA/Goddard Space Flight Center OMBUDSMAN PROGRAM Supervisor’s All-Hands Sheri T. Brown, GSFC Ombudsman Tuesday, May 3, 2011

  2. The Headlines…. A Harsh Critique of NASA's culture Aug. 27, 2003 Columbia investigation board's report criticizes space agency's bureaucracy and congressional penny-pinching. Report Blames Flawed NASA Culture for Tragedy In Broad Indictment of Practices, Shuttle Panel Says Safety Suffered A year after Columbia, weaknesses remain at NASA Aug. 27, 2003 Concerns raised that changes in NASA won't last Jan. 24, 2004 Aug. 26, 2003 Final Shuttle Report Cites 'Broken Safety Culture' at NASA Aug. 26, 2003

  3. NASA Ombudsman Program Background • Established in January 2005, based upon Columbia Accident Investigation Board recommendations • Provides an INFORMAL, INDEPENDENT, CONFIDENTIAL, and NEUTRAL channel for employees to raise significant issues and concerns they perceive as having an impact on: • safety • organizational performance • mission success • other • Compliments existing formal resources

  4. Who the Ombudsman Serves • The Ombudsman Program serves civil servants and on-site contractors. • Employees may choose to use the Ombudsman if they: • do not know what formal resources are available to them • have already been to the formal resources and do not feel like the process was fair • feel that the formal resource is too close to the situation to be impartial • want to raise an issue and not be identified as the source of the information

  5. The Ombudsman Process • The Ombudsman will: • Listen with an open mind • Help clarify an issue • Work with you to identify options for resolution and the pros and cons of each • Coach you to effectively communicate your own concerns • Facilitate discussion between individuals • Refer to formal resource if appropriate • Escalate concerns only with your specific permission • Share general demographic and issue trends with management • The Ombudsman will not: • Serve as formal notice to the Center or Agency • Replace or supersede formal resources or policy • Conduct a formal investigation • Serve as an advocate for any individual • Make binding decisions • Break confidentiality unless there is an imminent risk of serious harm to an individual, damage to property or a crime • Keep records

  6. Questions, Comments, Observations? • GSFC Ombudsman • Sheri Brown (X6-2374, Sheri.T.Brown@nasa.gov) • Edward Rogers(240.393.5678, Edward.W.Rogers@nasa.gov) • Additional information available at the NASA Ombuds web page at • http://oim.hq.nasa.gov/oia/ombuds/ • and the GSFC Ombuds web page at • http://ombuds.gsfc.nasa.gov/

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