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Difficult Conversations Role Play

Difficult Conversations Role Play. Let’s practice what we have learned!. Will we approach conversations like this? Or will we approach them more like this?. Let’s review the key skills. Active listening:

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Difficult Conversations Role Play

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  1. Difficult Conversations Role Play

  2. Let’s practice what we have learned! Will we approach conversations like this? Or will we approach them more like this?

  3. Let’s review the key skills • Active listening: • Facial expressions should reflect emotional content • Body language includes nodding head to affirm, leaning toward speaker and maintaining open body • Verbal and nonverbal feedback • Affirm what is said and convey understanding • Restate words to make the speaker feel understood • “I” messages • “When…” State the unacceptable behavior. • “I feel…” Express your feelings about the behavior. • “Because…” Describe the impact of the behavior. • Avoid using YOU! It tends to escalate conflict.

  4. Role Play Activity • Gather in your TA breakout groups. Separate into groups of 3. • Decide who will play the role of ECE provider, who will play the role of parent, and who will observe/record. • When you receive your scenario, read it carefully. Then have a conversation from the perspective of your role. • The goal of each conversation is to: • Have a win/win outcome. • Insure that both players are heard and understood. • Focus on the child both players care about. • When groups are finished, debrief, starting with the observer’s comments. Everyone can share how they felt and any suggestions for handling the situation.

  5. Together, we are stronger! • Sometimes, it can be hard, but our conflicts can lead to better understanding. • When we work though issues, we build trust. • When we trust each other, we can partner in support of the children we care about.

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