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Apex Roadmap

Apex Roadmap. Scott Dugan Robert Thompson Russ Weston. Session Objective. The Apex Roadmap will provide an overview of the new features offered in Apex 5 and 6 and outline the direction of the Apex product for the near future.

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Apex Roadmap

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  1. Apex Roadmap Scott Dugan Robert Thompson Russ Weston

  2. Session Objective • The Apex Roadmap will provide an overview of the new features offered in Apex 5 and 6 and outline the direction of the Apex product for the near future. • The infrastructure requirements of the Apex product line will also be discussed including OS, database and Crystal Reports versions supported, as well as deployment strategies and new integration capabilities. • This session is geared toward Executives Managers, and Administrators responsible for the long term planning of your bulk materials operations. BLK-001 Apex Roadmap

  3. Agenda • Roadmap Overview • Scott Dugan • Customer Support / Professional Services • Robert Thompson • Apex Features Review • Russ Weston BLK-001 Apex Roadmap

  4. Apex Versions Defined 5 • Shipping Version • Currently Apex 5 • General release version • Minor enhancements can be added • No enhancements requiring database changes allowed • Development Version • Currently Apex 6 • All major enhancements • Database changes allowed • Eventually becomes “Early Adopter” version 6 BLK-001 Apex Roadmap

  5. Shipping and Development Versions 2013 2014 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Shipping Version Apex 5 Apex 6 Apex 6 Apex 7 ??? Development Version BLK-001 Apex Roadmap

  6. Apex Release Lifecycle 2011 2012 2013 2014 2015 2010 Apex 3 Apex 4 Apex 5 Apex 6 Current Shipping Version - Eligible for all maintenance and support services. Software changes may include new features and bug fixes. Full Support - Eligible for all maintenance and support services including software changes for reported bugs. Limited Support- Maintenance and support services limited to diagnostic related support services for problem resolution that do not require software changes. End of Life – No longer eligible for any maintenance and support services. Active maintenance contracts still eligible for software version upgrade. BLK-001 Apex Roadmap

  7. Apex Version 3 • Apex 3 and Pervasive Database Seriously BLK-001 Apex Roadmap

  8. System Requirements 5 • Apex 5 • Windows 7 / 2008 R2 • SQL Server 2008 R2 • Crystal Reports 2011 • Apex 6 • Windows 8 / 2008 R2 • Windows 7 • SQL Server 2012 • Crystal Reports 2011 6 BLK-001 Apex Roadmap 2011 2011

  9. Deployment Scenarios Apex is installed one time at a central location Apex is still installed at a central location for the office users. All users access Apex via Citrix or Terminal Server Office users typically login locally or via Citrix. All users access Apex via Citrix or Terminal Server Apex is also installed locally at the site. Some sites use the central Apex instance. All users access Apex via Citrix or Terminal Server Some sites install Apex locally and use Data Replication. Apex is also installed locally at the site. Not dependent on WAN Dependent on WAN BLK-001 Apex Roadmap

  10. Apex Features Roadmap – High Level • Recent Highlights • Apex Loader (BLK-006) • Features for Trucking Companies (BLK-005) • Apex and Integration (BLK-012) • Advanced Shipment Notification • As part of Replenishment (MGT-014) • Apex and COMMANDseries • What’s Coming • More Mobile Applications • Mobile Computing Track (MOB-001 to MOB-004) • More Integration with other Command Products • Again…(BLK-012) BLK-001 Apex Roadmap

  11. Customer Portal Demo Links to Online Help BLK-001 Apex Roadmap

  12. JWS DivisionCustomer SupportProfessional ServicesApex Robert Thompson rthompson@commandalkon.com

  13. Apex Support Staff • Manager – Support Department • Robert Thompson / rthompson@commandalkon.com • Supervisor – Phone Support • Susan Whetstone / swhetstone@commandalkon.com • Project Managers • Matt Fox / mfox@commandalkon.com • Dan Hughes / dhughes@commandalkon.com • Rick Knabe / rknabe@commandalkon.com • Kristy Marshall / kmarshall@commandalkon.com • Staff - Average 10.1 years experience Apex Roadmap - Support

  14. Contacting Support • JWS support / 7:00 a.m. – 6:00 p.m. Central / M-F • Please avoid holding for more than 5 minutes. • Our goal is to contact you within 1 hour. • Leaving messages. • Company name • Phone # • Who is calling? • Short description of problem • Open case # • Avoid emails directly to support staff. • Avoid leaving messages in staff voice mail boxes. • 913-384-0880 option 1 • apexsupport@commandalkon.com Apex Roadmap - Support

  15. Contacting Support • JWS support – 24/7 • Leave your message • Company name • Phone # • Who is calling? • Short description of problem • Open case # • Call will be returned • 800-624-1872 option 2 then 6 • apexsupport@commandalkon.com Apex Roadmap - Support

  16. Call Escalation • Project Managers / Current Projects • Matt Fox / mfox@commandalkon.com • Dan Hughes / dhughes@commandalkon.com • Rick Knabe / rknabe@commandalkon.com • Kristy Marshall / kmarshall@commandalkon.com • Susan Whetstone – Supervisor / Support • swhetstone@commandalkon.com • Robert Thompson – Manager / Support & Projects • rthompson@commandalkon.com Apex Roadmap - Support

  17. Cases Handled • 6,700 + cases handled past year • 71% closed the same day • >98% closed within a week • Average wait time = 2:29 • Average abandon time = 3:06 Apex Roadmap - Support

  18. GoToAssist – Remote Access • What is GoToAssist? (GTA) 2004-13 • Support • Remote Service • Sessions need to be scheduled or initiated by JWS Support. • 7,000+ sessions last year • Average duration – 185 minutes • Comments, feedback and ratings • 1,200+ rated • 97% positive • 3% neutral • Average 7 negative ratings per year Apex Roadmap - Support

  19. Scheduling Service • On-site and remote service • Robert Thompson • Remote service • Robert Thompson & Susan Whetstone • After hours service • Robert Thompson & Susan Whetstone Apex Roadmap - Support

  20. International Support • 24/7 toll free numbers • English & Spanish • Malaysia • U.K. Apex Roadmap - Support

  21. Upgrading Apex • Apex 3 and earlier. • Upgrade path for all. • We are adding staff so schedule soon! • Test upgrade and test labs. • Remote or on-site upgrades. • Upgrade now! Apex Roadmap - Support

  22. Apex RoadmapFeatures Review Russ Weston Software Development Manager rweston@commandalkon.com 913.620.5075

  23. Few Questions • How many people want to run ALL of Apex in a browser? • Internal Webserver • Internal Database • ‘Minimal or Zero Desktop Administration’ BLK-001 Apex Roadmap

  24. Few Questions • How many people want to run ALL of Apex in the Cloud? • External Webserver (Amazon EC2, Rackspace, Azure, etc.) • External Database • ‘Minimal or Zero Desktop Administration’ BLK-001 Apex Roadmap

  25. Few Questions • How many people want Apex to support some features in the browser and the all the features on the desktop? • Internal/External Webserver • Internal/External Database BLK-001 Apex Roadmap

  26. Survey Results • Interesting Observations • Source - Dimensional Research (9/2013) • 85% software development companies have been asked to deliver apps on mobile devices. • 99% say existing desktop apps must continue to be supported. BLK-001 Apex Roadmap

  27. Survey Results • Interesting Observations BLK-001 Apex Roadmap

  28. More New Terms • Single Page Application (SPA) • Single Document Interface (SDI) • Small Footprint • Thin Server Architecture • (Politically correct way to say Fat Client) • Times Change • SO DOES Technology • or Does It BLK-001 Apex Roadmap

  29. Times Change? • Good ‘ol Symenu51 – Single Page Application BLK-001 Apex Roadmap

  30. Times Change? • Main Menu – Single Document Interface BLK-001 Apex Roadmap

  31. Times Change • May I take your order – Small Footprint (ran in 640K) BLK-001 Apex Roadmap

  32. Times Change • Ticket, please – Thin Server Architecture BLK-001 Apex Roadmap

  33. Times Change. SO DOES Technology • What’s changed during the past year? BLK-001 Apex Roadmap

  34. Apex Trucking Module Most Apex customers are producers with a fixed number of locations that they haul from. The ‘Trucking’ customer Will have products at fixed locations, and products at locations that are dynamic. Can be a non-producer hauling companies that also provide hauling services to other companies. BLK-001 Apex Roadmap

  35. Fixed Locations Producer – Fixed Locations BLK-001 Apex Roadmap

  36. Dynamic Locations Trucking – Dynamic Locations BLK-001 Apex Roadmap

  37. Apex Trucking Module • Apex Licensing doesn’t allow for Dynamic Locations BLK-001 Apex Roadmap

  38. Apex Trucking Module BLK-001 Apex Roadmap

  39. Apex Trucking Module • Create an Order or Dispatch Order BLK-001 Apex Roadmap

  40. Apex Trucking Module • Create a ticket BLK-001 Apex Roadmap

  41. Apex Trucking Module • What is the Apex Trucking Module? • The ability to create and use an unlimited locations without the need of registration code changes. BLK-001 Apex Roadmap

  42. 3rd Party Ticketing • Primarily a ‘Trucking’ company • Using Apex to generate Dispatches and Tickets BLK-001 Apex Roadmap

  43. 3rd Party Ticketing Trucks picking up products from various locations BLK-001 Apex Roadmap

  44. 3rd Party Ticketing • Problem(s) • Confusion on where to pickup • Misunderstanding if this delivery is to be repeated • Excessive communication between dispatcher and driver • End of day (or next day) processing was time consuming and error prone. BLK-001 Apex Roadmap

  45. Needed a Mobile Solution • Network Diagram of the Solution BLK-001 Apex Roadmap

  46. 3rd Party Ticketing • Driver Enters ID/Password BLK-001 Apex Roadmap

  47. 3rd Party Ticketing • Review Previous Delivery BLK-001 Apex Roadmap

  48. 3rd Party Ticketing • Status • Customer is operating around 50 trucks. • Plans to roll out another 40 trucks (in the next few weeks). • Final number to be around 300 trucks. • The BLK-005 session will have a comprehensive review Apex Trucking/3rd Party Ticketing BLK-001 Apex Roadmap

  49. 3rd Party Ticketing • What is 3rd Party Ticketing? • Mobile solution that allows drivers to view their current/previous assignments. • The BLK-005 session will have a comprehensive review Apex Trucking/3rd Party Ticketing BLK-001 Apex Roadmap

  50. Loader History • RF Loader • Wireless Loader • Mobile Loader • Loader BLK-001 Apex Roadmap

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