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Team Effectiveness

Team Effectiveness. Overview: Definition of a Team. A team is a group of people committed to a common purpose, who cooperate in order to achieve exceptional results. Overview: Characteristics of an Effective Team. Your Positive Team Experiences What Characteristics Did You Notice?

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Team Effectiveness

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  1. Team Effectiveness

  2. Overview: Definition of a Team • A team is a group of people committed to a common purpose, who cooperate in order to achieve exceptional results.

  3. Overview: Characteristics of an Effective Team • Your Positive Team Experiences • What Characteristics Did You Notice? • What Characteristics Does an Effective Team Should Have Ideally?

  4. Overview: Benefits of Effective Team Performance • Improved business results • More effective use of resources and added capacity • More ideas • Greater personal and team ownership for business goals • Improved employee satisfaction and retention

  5. Team Effectiveness Model

  6. Overview: Team Effectiveness Model • What Effective Teams Do • Ensure clear direction • Use the model • Role model behaviors • Regularly assess • Continual improvement

  7. Direction

  8. Vision • What is a Vision? • A picture of the future • Ideal state • What we want!!! • Why have a Vision? • Clarify direction • Motivate Action • Align individual

  9. Effective Vision • A Vision’s power is not in the actual words but in creating and committing ourselves to it.

  10. Great Vision Has Three Qualities • It is radical and compelling • It mobilizes energy • It comes from the heart

  11. How to Vision? • Several approaches • Brainstorming, use creativity,imagination • Guided visualization

  12. Mission • What is Mission? • It is our reason for existence • Why have a mission? • Find purpose, and the means will follow

  13. How to develop a Mission? • * WE WILL – is “what” you will do • * IN A WAY THAT - is “how” you will do it • * SO THAT - is “why”(or your expected outcome) of what you are doing.

  14. Leadership

  15. Leadership • Overview • The 3 E Model • Envision • Energize • Enable

  16. Leadership • Principles • Change begins with effective leadership有领导才有改变 • Effective leaders: Envision, Energize, Enable有效领导，3E少不了 • Shared leadership increases ownership and capacity 共享领导提升主人翁精神，增加潜能

  17. 水牛vs.大雁 • 水牛对头牛绝对服从，总是等待头牛的指示，头牛不在的时候，它们就不知所措地在原地等待。这就是为什么印地安人只要先杀死头牛，就能非常容易地猎杀大群水牛的原因。 • 雁群以它们特有的人字型飞行，每只大雁轮流担任头雁，每只大雁都对雁群的飞行方向负有责任，一但需要，就在领导者，跟随者与侦察兵的角色中轮换。

  18. Leadership • What Effective Leaders Do • Single point accountability • Use the 3E Model and LAT to improve • Delegate task leadership based on expertise • Communicate the vision broadly • Insure resources are available • Remove barriers • Act decisively • Role model effective teamwork behaviors

  19. Roles

  20. Roles • Overview • Who does what; Division of labor • Share expectations • Leverage strengths

  21. Roles • Principles • Members understand what is expected • All contributions tied to core work • All members have challenging work • Every member is important • Members take responsibility for themselves • Leverage different perspectives • Staff to meet objectives

  22. Systems

  23. Systems Systems • Decision Making • Planning • Tracking & Control • Meeting Effectiveness • Assessment • Rewards & Recognition

  24. Decision Making • Principles • Define the process • Involve the right people • Go for consensus with bias to timeliness • Consensus means you can support • Take advantage of diversity • Decision making is collaborative

  25. Decision Making • What Effective Teams Do • Define best approaches for decision making, problem solving and prioritizing • Use objective measures to track results

  26. Decision Making • Issues to Consider • Be clear when a decision is needed • Silence of some participants needs to be understood (there may not be agreement) • Don’t gloss over conflict

  27. Meeting Effectiveness • Principles • Every meeting has a leader • Use pre-work and work from an agenda • Start and end on time • Limit the tasks to keep focus • List topics for later discussion • Invite the right participants • Defines outcomes and summarize actions steps

  28. Meeting Effectiveness • What Effective Teams Do • Follow the steps for running effective meetings • Utilize appropriate roles

  29. Meeting Effectiveness • Issues to Consider • Plan and set expectations • Encourage all to participate • Ensure follow up

  30. Communication

  31. Communication • First Seek to understand, • Then to be understood.

  32. LISTEN & SPEAK RINGS听说圈 行 动 ACTION 组织 留心倾听 LISTEN SPEAK 反映 总结 听 说 检查 表达 LISTEN BEHAVIOR 倾听行为 SPEAK BEHAVIOR 说话行为 • Organize 组织 • Determine other person抯 needs 判断别人的需要 • Decide what result you want 决定你所要达到的效果 • Plan key points 计划谈话要点 • Express 表达 • Introduce the topic 引入话题 • State and support your idea 表述和支持你的观点 • Address other person抯 concerns 谈及他人的需要 • Check 检查 • Check for a reaction 检查对方的反应 • Focus 注意力集中 • Be quiet 保持安静 • Maintain a listening posture 保持倾听的姿态 • Make encouraging gestures & sounds 做手势及应声以示鼓励 • Reflect 作出反映 • Ask open-ended questions 提出开放式的问题 • Restate content 重述谈话内容 • Reflect feelings in words & actions 在语言行动中反馈感受 • Summarize 总结 • State your understanding of the situation 表明你理解谈话的内容 OHP 36 Date: 5/11/96

  33. Effective Feedback • Descriptive and Specific 描 述 性 的 和 具 体 的 • Recognizes giver抯 and receiver抯 needs 意 识 到 提 供 反 馈 和 接 收 反 馈 者 双 方 的 需 求 • Directed toward behavior that can change 对 可 改 变 的 行 为 进 行 反 馈 • Solicited 以 征 求 意 见 的 语 气 作 出 反 馈 • Well-timed: private and uninterrupted 选 好 时 机： 私 下 的 和 不 被 中 断 • Tone of voice, expression, choice of words 音 调， 表 情， 措 辞 • Actionable 提 供 可 付 诸 行 动 的 反 馈 意 见

  34. Effective Feedback • Giving Feedback Model • WHEN YOU _________________________________, • (Behavior) • I FEEL ______________________________________, • (Feelings) • BECAUSE ___________________________________. • (Impact)

  35. Receiving Feedback • Genuinely ask for it • Don’t get defensive • Ask probing questions • Acknowledge what you have heard • Choose what you will do with it

  36. Definition of Conflict • Disagreement • Opposition • Difference

  37. 8 Steps for Dealing with Conflict • Present the issue using message • Clarify and define the issue • Seek to understand • Give your point of view • Agree on the problem • Explore and discuss possible solutions • Jointly choose a tentative solution • Decide what success looks like

  38. Relationships

  39. Relationships • Principles • Respect members?capabilities • Capitalize on differences • Trust is at the core • Relationships are the outcome of behavior • Onboard new members

  40. Relationships • What Effective Teams Do • Devote time to start up and onboarding • Build and renew relationships and operating principles • Respect members?diverse needs and styles • Meet commitments to build trust • Be open and honest • Support the personal development of other team members • Celebrate the team抯 accomplishments

  41. Relationships • Issues to Consider • Relationships need to be authentic • This is necessary work • Relationships is one of six components • Ignoring relationships leads to wasted time and energy

  42. Team Effectiveness Model

  43. Thank You • Team Effectiveness

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