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Emotional Intelligence

Emotional Intelligence. By Patricia Garcia Training Resources Group - TRG. Introductions. Objectives. Describe what Emotional Intelligence is. Understand how the Bar On model works. Identify some applications of Emotional Intelligence and the Bar On model in Executive Coaching.

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Emotional Intelligence

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  1. Emotional Intelligence By Patricia Garcia Training Resources Group - TRG 1

  2. Introductions 2

  3. Objectives • Describe what Emotional Intelligence is. • Understand how the Bar On model works. • Identify some applications of Emotional Intelligence and the Bar On model in Executive Coaching. 3

  4. Why Emotional Intelligence • Research has shown that EQ-I is responsible for 10 to 27% of life success while IQ is only responsible for 1 to 4% of life success. • Most of the time, people fail not because they do not have the knowledge but because they do not know to cope with environmental demands. • EQ allows us to think more creatively and to use our emotions to solve problems (Mayer and Salovey, 1993). • Research has shown that from many different industries and professions, those with high EQ outperformed their colleagues. 4

  5. Based on what you have read, how will you define Emotional Intelligence? 5

  6. What Emotional Intelligence is not Emotional intelligence is not about being nice all the time. • It is about being honest. Emotional intelligence is not about being “touchy-feely.” • It is about being aware of your feelings, and those of others. Emotional intelligence is not about being emotional. • It is about being smart with your emotions. 6

  7. What Emotional Intelligence is not EI is not an aptitude (a person’s ability to perform well in a particular skill or activity or discipline). EI is the way we monitor our feelings to use the abilities well. EI is not personality: fix set of traits that form a person’s characteristics. EI is made up of short-term, tactical, dynamic skills that can be brought into a situation play as required. EI can be learned and improved. 7

  8. use this information to guide one’s thinking and action” What is Emotional Intelligence The ability to: monitor one’s own and others’ feelings, Identify them and discriminate among them 8

  9. In summary, Emotional Intelligence is: Our emotions • Be aware of • Understand • Express • Control • Manage • Be aware of • Understand Emotions of Others Use this information to guide one’s thinking and action” 9

  10. Emotional Intelligence versus Emotional Competence Emotional Intelligence is the potential for emotionally intelligent behavior, is what is driving the EI behavior. Emotional Competence is observed in open emotionally intelligent behavior. It is what we see. Some examples of models and instruments to measure both emotional intelligence and emotionally intelligent behaviors: • The MSCEIT is the test of Emotional Intelligence • The EQ-I and ECI are tests of emotionally intelligent Behavior. 10

  11. From A to H/O - Exercise 11

  12. Bar-On EQ-I Model of Emotional and Social Competence Five Realms Intrapersonal Interpersonal Inner self Determines how in touch we are with our feelings, how good we feel about ourselves and about what we do in life. People Skills Being responsible and dependable, understand and relate well with others and inspire and function well when part of a team. Stress Management Adaptability Ability to withstand stress without caving in, falling apart, losing control or going under. Ability to size and respond to difficult situations. General Mood Our outlook on life, our ability to enjoy ourselves and others and overall feelings of contentment or dissatisfaction. 12

  13. Self Regard Emotional Self Awareness Assertiveness Independence Self-Actualization Empathy Interpersonal Relationship Social Responsibility Reality Testing Flexibility Problem Solving Stress Tolerance Impulse Control Optimism Happiness Bar-On EQ-I Model of Emotional and Social Competence Five Components and 15 Subcomponents Intrapersonal Interpersonal Adaptability Stress Management General Mood 13

  14. Sub-Components Group Activity 14

  15. Bar-On EQ-I Subcomponent Descriptions 15

  16. Pop Quiz – What is…? • Inter-personal Relationships • Self-awareness • Empathy • Flexibility • Assertiveness • Social Responsibility • Reality Testing • Impulse control 16

  17. The Bar-On Model Emotional Intelligence Quotient Inventory • It is a multi-factorial array of inter-related emotional and social competencies that influence our ability to relate well with ourselves, others and cope effectively with environmental demands. • 133 questions, 5-point response set. • An assessment of Emotionally Intelligent Behavior. 17

  18. The Reports Analysis: • Emotional Quotient Inventory- EQ-I: Individual Assessment: Individual Report • Group Report 18

  19. Two Other EI Models:1. Daniel Goleman’s & Boyatzis’ Model, Emotional Intelligence Competence Inventory2. Jack Mayer, Peter Salovey and David Caruso Emotional Intelligence Test (MSCEIT) 19

  20. Emotional Self Awareness Accurate Self-assessment Self Confidence Adaptability Self-control Conscientiousness Initiative Achievement Orientation Empathy Service Orientation Organizational Awareness Leadership Influence Change Catalyst Communication Conflict Management Collaboration and building bonds. Team Capabilities Developing Others Daniel Goleman’s & Boyatzis’ Model, Emotional Intelligence Competence Inventory Four Components and 19 Subcomponents Self-Awareness Self-Management Social Awareness Social Skills 20

  21. Identifying Emotions in: Faces Designs Music Stories Translating feelings Using emotions to make judgments. Defining: Emotions Defining complex emotional blends Emotional transitions Emotional perspectives Managing own emotions Managing other’s emotions Jack Mayer, Peter Salovey and David Caruso Emotional Intelligence Test (MSCEIT) Four Components Ability Measure Perception of Emotion Emotional Facilitation Understanding Emotions Managing Emotions 21

  22. Bibliography Web Sites to Explore www.eiconsortium.org www.mhs.com www.ei.haygroup.com Bibliography: Daniel Goleman, Emotional Intelligence, why it can matter more than IQ. Bantam, 1995. The Handbook of Emotional Intelligence. Edited by Reuven Bar-On and James D.A. Parker, Foreword by Daniel Goleman. Jossey-Bass, 2000. 22

  23. Bibliography Steven J. Stein Ph.D and Howard E. Book, M.D. The EQ Edge, Emotional Intelligence and Your Success. Stoddart Publishing Co. Limited. 2000. Cary Cherniss and Mitchel Adler, Promoting Emotional Intelligence in Organizations, Make Training in Emotional Intelligence Effective. ASTD, 2000. Daniel Goleman, What Makes a Leader. Harvard Business Review, Article No. 3790.1998. Daniel Goleman, Leadership that Gets Results, Harvard Business Review, Article No. 4487, 2000. 23

  24. Contact InformationPatricia GarciaTraining Resources Group –TRGPh: 703-548-3535Fax: 703-836-2415E-mail: pgarcia@trg-inc.comwww.trg-inc.com 24

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