Background and Objectives

1. Using industry recognised qualifications to fill your skills gapPaul Turner FBCS an evolving framework for the future

2. Describe links between competency and qualifications Describe levels of ISEB qualifications Describe range of disciplines covered by ISEB Portfolio Outline some of the key areas of the ISEB Portfolio Business Analysis and Business Change Software Testing IT Service Management Consider career development via a focus on Job Roles Support a drive towards professionalism within the industry Background and Objectives

3. Four levels of ISEB qualification to support career development • Projects and Business Change: • Business Analysis, IS Consultancy and Business Change • Project Management and Project /Programme support • Legal, Compliance and Security: • IT Legal, Compliance and Contracts • Information Security IV. Professional award III. Higher – specialist and manager II. Practitioner I. Foundation • IT Infrastructure, Assets and Services: • IT Asset and Infrastructure Management • IT Service Management • Solution Development and Delivery: • Systems Development and Systems Architecture • Testing

4. Subject categories in ISEB Portfolio • Projects and Business Change: • Business Analysis, IS Consultancy and Business Change • Project Management and Project/Programme support • Legal, Compliance and Security: • IT Legal, Compliance and Contracts • Information Security • Solution Development and Delivery: • Systems Development and Systems Architecture • Testing • IT Infrastructure, Assets and Services: • ITAsset and Infrastructure Management • IT Service Management

5. ISEB Foundation Certificate in - - - - -xxxxxx Broad coverage of subject area, a solid base on which to build Knowledge based, multiple choice examination Suitable both for those pursuing this area further and for those specialising in other areas Supported by ‘approved’ publications Uses SFIA structure for disciplines but does not correspond to SFIA levels as primarily knowledge based ISEB qualification structure – Foundation level

6. ISEB Practitioner Certificate in - - - - - xxxxxxx Focuses in more detail at a specific skill or subject area The majority of ISEB individual certificates sit at this level Covers most current ISEB Practitioner and Essentials certificates Scenario based assessment, focuses on more detailed understanding of subject area and application of knowledge Corresponds to SFIA skills level 4 and 5 ISEB qualification structure – Practitioner level

7. ISEB Higher level qualifications: More detailed application of skills in a specific discipline Basis of subsequent role based professional awards Examples of current ISEB qualifications at this level would be: Manager’s Certificate in IT Service Management Business Analysis Diploma Systems Development Diploma Certificate in IS Project Management Corresponds to SFIA skills level 6 ISEB qualification structure – Higher level

8. See later ISEB qualification structure – Professional Award I

9. ISEB QualificationsPortfolio Foundation Level (SFIA 3) Practitioner Level (SFIA 4, 5) Higher Level (SFIA 6)

10. Business Analysis and Business Change • Foundation: • IT–enabled business change • Practitioner modules: • Business Analysis Essentials • Requirements Engineering • Organisational Context • Modelling Business Processes • Benefits Management and Business Acceptance • IS Consultancy Essentials • Higher Level: • Diploma in Business Analysis • Professional award: • ISEB Professional in Business Analysis

11. Testing: • Foundation: • Foundation in Software Testing • Practitioner modules: • Intermediate Certificate in Software Testing • Software Test Analysis • Software Test Management • Higher Level: • Diploma in Software Testing (coming 2008)

12. IT Service Management: • Foundation: • Foundation in IT Service Management • (V3 Foundation Bridge) • Practitioner modules: • V3 Life Cycle and Capability modules • Various Practitioner Certificates • Higher Level: • Manager’s Certificate in IT Service Management • (V3 Managers Bridge) • Professional award: • ISEB Professional in IT Service Management

13. Five Key Competency Areas for a Professional Ethics Demonstrate a range of effective communication and interpersonal skills Demonstrate an ongoing personal commitment to professional IT standards, recognising obligations to society, the IT profession and the environment Interpersonal Skills Own specialism and knowledge of other disciplines Coaching and Mentoring Use a combination of general and specialist IT knowledge, understanding and skill to optimise and apply existing and emerging technology Provide business, technical, commercial or Managerial leadership and mentoring Application Apply appropriate theoretical and practical methods to the analysis and solution of problems

14. Part of the ongoing definition of a series of Professional roles Higher level qualifications in own specialist discipline (Diploma in Business Analysis) Qualifications in other supporting disciplines ( e.g. Project Management, IT-enabled Business Change) Membership of a professional body (e. g. BCS) Experience in own discipline Leadership, coaching and mentoring Ethics and Code of Practice Interpersonalskills ISEB Professional in Business Analysis

15. Vendor independence Vocational and practical Provide depth and breadth of coverage Linked to SFIA and SFIAplus Wide range of subject coverage Based on best practice Support career development and career paths Part of Professionalism initiative Support various roles and life cycle approaches Benefits of ISEB qualifications