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Hotel Front Office Career Path

Guidance for who work in Front Office hotel and want to get an executive position as GM and above

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Hotel Front Office Career Path

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  1. MANAGING CAREER IN HOTEL INDUSTRY Series 100 Front Office Career Path, Skills Mapping and Competencies By: Drs. A. Agus Purwanto, SE MM CHA

  2. DISCOVER THE RIGHT OCCUPATIONIN HOTEL INDUSTRY 1.FRONTOFFICE 2.HOUSEKEEPING 3.SALESANDMARKETING 5.FOODANDBEVERAGE 6.SECURITY 7.HUMANRESOURCE 8.ENGINEERING 9.ACCOUNTING By: Drs. A. Agus Purwanto, SE MM CHA

  3. Front Office • The Front Office department is the hub of the property and it is where guests form their first and last impressions. Employees are in constant contact with guests, and have a diverse work exposure within the property. • Primary Roles and • Responsibilities • Welcome guests • Upselling rooms and services • Maintain guest accounts • Provide services and information to guests throughout stay By: Drs. A. Agus Purwanto, SE MM CHA

  4. SKILLS FRAMEWORK FOR HOTEL By: Drs. A. Agus Purwanto, SE MM CHA

  5. CONCIERGE By: Drs. A. Agus Purwanto, SE MM CHA

  6. SKILLS FRAMEWORK FOR HOTELSKILLS MAP - BELLHOP/BELL ATTENDANT Concierge Operations Job Role: Bellhop/Bell Attendant By: Drs. A. Agus Purwanto, SE MM CHA

  7. SKILLS FRAMEWORK FOR HOTELSKILLS MAP - BELLHOP/BELL ATTENDANT (continue…) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  8. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – BELL CAPTAIN Concierge Operations Job Role: Bell Captain By: Drs. A. Agus Purwanto, SE MM CHA

  9. SKILLS FRAMEWORK FOR HOTELSKILLS MAP - BELLHOP/BELL ATTENDANT (continue…) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  10. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – ASSISTANT CONCIERGE Concierge Operations Job Role: Assistant Concierge By: Drs. A. Agus Purwanto, SE MM CHA

  11. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – ASSISTANT CONCIERGE (continue…) By: Drs. A. Agus Purwanto, SE MM CHA

  12. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – ASSISTANT CONCIERGE (continue…) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  13. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – CONCIERGE Concierge Operations Job Role: Concierge By: Drs. A. Agus Purwanto, SE MM CHA

  14. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – CONCIERGE (continue…) By: Drs. A. Agus Purwanto, SE MM CHA

  15. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – CONCIERGE (continue…) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  16. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – CHIEF CONCIERGE/ASSISTANT CHIEF CONCIERGE Concierge Operations Job Role: Chief Concierge / Assistant Chief Concierge By: Drs. A. Agus Purwanto, SE MM CHA

  17. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – CHIEF CONCIERGE/ASST. CHIEF CONCIERGE (continue…) By: Drs. A. Agus Purwanto, SE MM CHA

  18. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – CHIEF CONCIERGE/ASST. CHIEF CONCIERGE (continue…) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  19. FRONT OFFICE OPERATIONS By: Drs. A. Agus Purwanto, SE MM CHA

  20. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Officer/Guest Services Officer/Guest Relations Officer/Front Office Agent/Guest Services Agent/Guest Relations Agent Front Office Operations Job Role: Front Office Officer/Guest Services Officer/Guest Relations Officer/Front Office Agent/Guest Services Agent/Guest Relations Agent By: Drs. A. Agus Purwanto, SE MM CHA

  21. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Officer/Guest Services Officer/Guest Relations Officer/Front Office Agent/Guest Services Agent/Guest Relations Agent (continue….) By: Drs. A. Agus Purwanto, SE MM CHA

  22. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Officer/Guest Services Officer/Guest Relations Officer/Front Office Agent/Guest Services Agent/Guest Relations Agent (continue….) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  23. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Executive/Guest Services Executive/Guest Relations Executive/Front Office Supervisor/Guest Services Supervisor/Guest Relations Supervisor Front Office Operations Job Role: Front Office Executive/Guest Services Executive/Guest Relations Executive/Front Office Supervisor/Guest Services Supervisor/Guest Relations Supervisor By: Drs. A. Agus Purwanto, SE MM CHA

  24. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Executive/Guest Services Executive/Guest Relations Executive/Front Office Supervisor/Guest Services Supervisor/Guest Relations Supervisor (continue…) By: Drs. A. Agus Purwanto, SE MM CHA

  25. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Executive/Guest Services Executive/Guest Relations Executive/Front Office Supervisor/Guest Services Supervisor/Guest Relations Supervisor (continue…) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  26. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Assistant Front Office Manager/Assistant Operations Manager/Duty Manager/Guest Services Manager/Guest Relations Manager Front Office Operations Job Role: Assistant Front Office Manager/Assistant Operations Manager/Duty Manager/Guest Services Manager/Guest Relations Manager By: Drs. A. Agus Purwanto, SE MM CHA

  27. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Assistant Front Office Manager/Assistant Operations Manager/Duty Manager/Guest Services Manager/Guest Relations Manager (continue…) By: Drs. A. Agus Purwanto, SE MM CHA

  28. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Assistant Front Office Manager/Assistant Operations Manager/Duty Manager/Guest Services Manager/Guest Relations Manager (continue…) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  29. CLUB FLOOR OPERATIONS By: Drs. A. Agus Purwanto, SE MM CHA

  30. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Butler/Club Floor Officer/Club Floor Agent Club Floor Operations Job Role: Butler/Club Floor Officer/Club Floor Agent By: Drs. A. Agus Purwanto, SE MM CHA

  31. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Butler/Club Floor Officer/Club Floor Agent(continue….) By: Drs. A. Agus Purwanto, SE MM CHA

  32. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Butler/Club Floor Officer/Club Floor Agent(continue….) SKILL AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  33. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Butler Supervisor/Club Floor Executive/Club Floor Club Floor Operations Job Role: Butler Supervisor/Club Floor Executive/Club Floor By: Drs. A. Agus Purwanto, SE MM CHA

  34. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Butler Supervisor/Club Floor Executive/Club Floor(continue….) By: Drs. A. Agus Purwanto, SE MM CHA

  35. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Butler Supervisor/Club Floor Executive/Club Floor(continue….) SKILLS AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  36. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Head Butler/Butler Manager/Club Floor Manager Club Floor Operations Job Role: Head Butler/Butler Manager/Club Floor Manager By: Drs. A. Agus Purwanto, SE MM CHA

  37. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Head Butler/Butler Manager/Club Floor Manager(continue….) By: Drs. A. Agus Purwanto, SE MM CHA

  38. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Head Butler/Butler Manager/Club Floor Manager(continue….) SKILLS AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  39. FRONT OFFICE MANAGEMENT By: Drs. A. Agus Purwanto, SE MM CHA

  40. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Manager/Operations Manager Front Office Management Job Role: Front Office Manager/Operations Manager By: Drs. A. Agus Purwanto, SE MM CHA

  41. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Manager/Operations Manager(continue….) By: Drs. A. Agus Purwanto, SE MM CHA

  42. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Front Office Manager/Operations Manager(continue….) SKILLS AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  43. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Rooms Division Manager/Director of Rooms Front Office Management Job Role: Rooms Division Manager/Director of Rooms By: Drs. A. Agus Purwanto, SE MM CHA

  44. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Rooms Division Manager/Director of Rooms(continue….) By: Drs. A. Agus Purwanto, SE MM CHA

  45. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Rooms Division Manager/Director of Rooms(continue….) SKILLS AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  46. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Hotel Manager/Resident Manager/Executive Assistant Manager Front Office Management Job Role: Hotel Manager/Resident Manager/Executive Assistant Manager By: Drs. A. Agus Purwanto, SE MM CHA

  47. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Rooms Division Manager/Director of Rooms(continue….) By: Drs. A. Agus Purwanto, SE MM CHA

  48. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – Rooms Division Manager/Director of Rooms(continue….) SKILLS AND COMPETENCIES By: Drs. A. Agus Purwanto, SE MM CHA

  49. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – General Manager Front Office Management Job Role: General Manager By: Drs. A. Agus Purwanto, SE MM CHA

  50. SKILLS FRAMEWORK FOR HOTELSKILLS MAP – General Manager (continue…..) By: Drs. A. Agus Purwanto, SE MM CHA

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