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2. The Leader's Role. . . . . . . . . . . . . . . . . . . . . Engines. Steering . Communications. Navigation. Catering. Entertainment. . CaptainThe
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1. 1 The Senior Leadership Challenge
David Spong Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
2. 2 The Leaders Role Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works. (David you may want to leave this sentence out)
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works. (David you may want to leave this sentence out)
4. 4 Culture A Set of Shared Vision/Values/Beliefs/Goals
5. 5 How do you achieve a vision? Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
6. 6 The Challenge at Aerospace Support
7. 7
8. 8 What Spong thinks he did! Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
9. 9 All the Usual Stuff! Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
10. 10 Created a Leadership System and Operating Principles
Identified and Deployed Overall Initiatives
Employee Involvement
Process Based Management
Management by Information
Assigned Executive Champions for Initiatives & Criteria
Adopted Baldrige Criteria as the Business Model
Assessed the organization by sites and overall
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
11. 11 Our Leadership System
12. 12 Business Excellence Office
13. 13 Business/Site/Functions RAA
14. 14
15. 15 Executive Champion Requirements Learn & understand the criteria for your assigned element
Identify needed improvements
Work with Business Excellence Office to drive improvements
Communicate throughout the organization
Champion world-class approaches & lead by example
Make a personal commitment to the Leadership Team for the improvement of your element
16. 16 Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
17. 17
18. 18 Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
19. 19
20. 20 Leadership Communication The first time you say something, its heard
The second time its recognized
And the third time, its learned
William H Rastetter, CEO, Idec Pharmaceuticals Corp. This quote was taken directly from the Program Management Guidelines from the Boeing Program Management Council.
This defines the expectations of program managers by the Boeing Company.This quote was taken directly from the Program Management Guidelines from the Boeing Program Management Council.
This defines the expectations of program managers by the Boeing Company.
21. 21 One of the things we found on our program is that leadership is absolutely required for a successful company -- or as Dr. Deming would say, Projects are most successful when top management takes ownership.
This is the chart I use to describe the leadership journey -- and believe me, it can be a humbling experience.
You start off on the bottom right hand corner. . .at number one and you think youre good. Now no one else may think youre very good, but you think youre good. So you launch down the journey and at some point, you go through this sort of metamorphosis and realize how bad you really are. Thats when its very easy to get discouraged and say, Lets go back to what we were doing before. This is where most people drop out. But as a leader, you must stay the course.
Believe me -- and Ive been there -- you will come to a point where your rate of improvement is quite good. And it is recognized by others that you are doing things better. Suddenly, without warning, you turn a corner and end up at number three, where you start thinking a bit better of yourself, and other people think a lot better of you.
Its good to understand this process, because you can get awfully discouraged along the way. Yet, if you work at it, you will get better.
One of the things we found on our program is that leadership is absolutely required for a successful company -- or as Dr. Deming would say, Projects are most successful when top management takes ownership.
This is the chart I use to describe the leadership journey -- and believe me, it can be a humbling experience.
You start off on the bottom right hand corner. . .at number one and you think youre good. Now no one else may think youre very good, but you think youre good. So you launch down the journey and at some point, you go through this sort of metamorphosis and realize how bad you really are. Thats when its very easy to get discouraged and say, Lets go back to what we were doing before. This is where most people drop out. But as a leader, you must stay the course.
Believe me -- and Ive been there -- you will come to a point where your rate of improvement is quite good. And it is recognized by others that you are doing things better. Suddenly, without warning, you turn a corner and end up at number three, where you start thinking a bit better of yourself, and other people think a lot better of you.
Its good to understand this process, because you can get awfully discouraged along the way. Yet, if you work at it, you will get better.
22. 22 Boeing Aerospace SupportsRevenue Performance
23. 23 Boeing Aerospace SupportsEarnings Performance
24. 24
25. 25
26. 26
27. 27 BACK-UP Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
28. 28
29. 29
30. 30
31. 31 A person who believes that using the
Malcolm Baldrige Criteria will drive an
organization to achieve world class
business results
and will lead their organization
in its use
32. 32 Conversion to Zealots
33. 33
34. 34
35. 35 2x4s ?
Leadership Passion ?
Start the Journey ?
Have a Plan ?
36. 36 ON BUDGET. . . Managing to tight operating budget with a management reserve!ON BUDGET. . . Managing to tight operating budget with a management reserve!
37. 37 Baldrige Criteria Table Exercise
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
38. 38
39. 39 Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
40. 40
41. 41 1. Leadership Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
42. 42
43. 43 time Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
Success is a continuous challenge that demands a commitment from leadership. Understand and commit to changing. Youve got to be willing to change. You cannot use finesse to solve problems.
Embrace the concept that all ideas have value. People come into my office all the time. Theyve got ideas and, to be quite honest, I havent a clue whether their ideas will work or not. But if the idea isnt comparable to rearranging deck chairs on the Titanic, I usually say, go for it. 95% of the time they come back with a success story.
Again, its part of empowering, part of motivating people so they feel theyre worthwhile.
Finally, I would challenge all of you, especially if youre not already doing it, to use an internal Baldrige assessment process -- it works.
44. 44
45. 45
46. 46 Matrix A - Approach
47. 47 Matrix B - Deployment
48. 48 Matrix C Results Tracking
49. 49
50. 50
51. 51 Impact of Extraordinary Leader Training on Leadership Effectiveness
52. 52 Improved Leadership Effectiveness Improved Employee Satisfaction at Aerospace Support
53. 53 Baldrige winning organizations have great cultures:
Collaborative
Integrated
Aligned
Sharing
Trusting
Caring
There are no Silver Bullets