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Dianova Quality Treament IFNGO Macau 2017

Title: “Benefits of Quality in Addiction Treatment Program”, presented at the 27th World Conference IFNGO, 6-8 november 2017, Macau, China Synopsis: Pioneer in the field of health and social reintegration in Portugal, Dianova Portugal is since 2005 certified in the area of addiction treatment and rehabilitation under ISO 9001. Resulting from its Quality Management System, there has been an increase in efficiency and service effectiveness over these past twelve years. Among these benefits, there is a better and faster appropriation of the internal procedures; a greater motivation and commitment of the team of professionals and staff; enhancement of recognition by the health authorities, the scientific community (a scientific follow-up study has been carried out in 2013 for a five years period focused on the social reintegration trajectories of users who completed the program until 2009, one of the most recent at the international level) and society in general; and a continuous improvement that has reflections on user satisfaction, having achieve and maintained in the past five years 100% of Client Satisfaction and Service Recommendation.

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Dianova Quality Treament IFNGO Macau 2017

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  1. Dianova Portugal Benefits of Quality on Addic tion Treatment 1 27th IFNGO WORLD CONFERENCE | 6-8 November | Macau

  2. Dianova Network Formed by a group of non-profit associations and foundations in 4 continents, is specialized in developing a wide array of social programmes. Norway Romenia Congo Togo 2

  3. Dianova Network 2016 Outcomes at a Glance 21% 29% Education and Training Addiction treatment and prevention 50% Social, humanitarian and community services 22.349 Beneficiaries 587 39 Structures 20 More than different programmes Staff Members (W: 53%, M: 47%) 3

  4. Dianova Portugal Publicly recognised as Private Institution of Social Solidarity, Public Utility Association and Non- Governmental Organisation for Development. PROTOCOLS & PARTNERSHIPS AREAS OF INTERVENTION Prevention and Health Promotion COOPERATION COLLABORATION Social Economy Agent of Social Innovation Promoter of Organizational Transformation and CSR Member of Dianova Network Addiction Treatment Socio-professional Reintegration Psychosocial Support Training and Project Management 4

  5. Dianova Portugal | Certifications & Accreditations ISO 9001:2008 Quality Management System in the Addictions Treatment and Rehab Centre of Quinta das Lapas 1st in Portugal | Since 2005 Certified & Accredited Training Organization DGERT – MSESS (Ministry of Employment) & CCPFC - ME (Ministry of Education) | Since 2012 and 2017 Honorable Mention at the 11th Award Edition “Equality is Quality” category Social Economy (Ministry of Social Affairs) | 2015 5

  6. Dianova Portugal in numbers 2016 14.048 Programs and Initiatives Beneficiaries 30 Staff Members 1.367.868 Internet Addiction Campaign Outreach 6 Facilities 6

  7. Treatment and Rehab Centre of Quinta das Lapas Clinical Approach PROGRAMMES CHARACTERISTICS SERVICE & ACTIVITIES 7

  8. Treatment and Rehab Centre of Quinta das Lapas Programmes Typology Drug Addiction Treatment Alcohol Addiction Treatment Internet Addiction Treatment 8

  9. Treatment and Rehab Centre of Quinta das Lapas Residential Programme The programmes entails 3 progressive stages with defined objectives and duration. There are regular evaluations in order to monitor individual progress and set intervention strategies. 3rd STAGE* 1st STAGE *Foreign inpatients do not complete this stage of the programme in Portugal. This treatment stage takes place in the country of origin. 2nd STAGE Pre- Pre- Integration Consolidation reintegration Admission Continuous Evaluation Assessment interview Gathering of relevant medical information 9

  10. Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities 10

  11. Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities 11

  12. Treatment and Rehab Centre of Quinta das Lapas Quality Management System First private health unit of drug addiction treatment in Portugal to implement a certified Quality Management System ISO 9001:2008 within the scope of Drug Addicts Rehabilitation and Reintegration 12

  13. Treatment and Rehab Centre of Quinta das Lapas Quality Management System SGQ - TCQL REINTEGRATION 13

  14. Treatment and Rehab Centre of Quinta das Lapas Quality Management System EQUIPMENT MAINTENANCE EVALUATION PURCHASE HACCP 14

  15. Treatment and Rehab Centre of Quinta das Lapas Results 2016 | QMS Substance Age Gender 36% 38% 15% 32% 30% 23% 70 17% 13% PEOPLE 11% 85% Cocaine Alcohol Heroin Cannabis Other Subst. Men [30-39] [40-49] Other Retention Rate Consumption Time Health Associated Problems 45% 52% More than 6 months 51% 37% 20% 15% 15% At least 3 months 80% 11% 5% < 5 years [6-10 years] [11-15 years] [16-20 years] < 20 yeas Hepatitis C HIV No Illness 15

  16. Treatment and Rehab Centre of Quinta das Lapas Global Results 2005-2016 | QMS 2016 16

  17. Treatment and Rehab Centre of Quinta das Lapas Benefits| QMS For the Organization’s: Enhance Everyone’s responsibility. Maintain effectiveness and adequacy of the QMS, by highlighting areas with potential for improvement. Increase motivation and participation of staff and improves’ resources management. Gain access within EU and overseas by the recognition of these ISO standards as Premium the commitment of For the Beneficiaries: Reduce /eliminate complaints Improve Satisfaction Increase loyalty as their needs and expectations are continually met, leading to more service opportunities. and improve the Within the Society: Increase reliability trustworthiness services provided Enhance reputation of services provided External Stakeholders Families’ and on trust and among 17

  18. T hank you DIANOVA PORTUGAL Quinta das Lapas “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” 2565-517 Monte Redondo Torres Vedras Portugal Tel.: +351 261 312 300 Corporate Communication Director rui.martins@dianova.pt W. Foster

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