Login Screen • http://www.blackberry.com/knowledgecenter/livelink.exe Enter User Name and Password
Navigation Menu Navigation Menu • For moving up the levels of the hierarchy within the Technical Knowledge Center. • In this example, the hierarchy path is Technical Knowledge Center > Readme Files > BlackBerry Enterprise Server Service Packs > BlackBerry Enterprise Server for Lotus Domino
Hyperlinked Columns • Allows you to sort the items contained in a workspace by Type, Name, Size or Modified date. • Click on the heading title to sort the items in that particular column.
Search Tools • There are two ways to use the search feature: • Quick search • Advanced search
Quick Search • Quick search allows you to search the Technical Knowledge Center based on keywords and scope. • Click the drop down menu to select the scope. • Set to the enterprise workspace by default which means the search will search the entire Technical Knowledge Center.
Advanced Search • Allows you refine search results by allowing you to specify additional search criteria including scope and date range • You can also choose how you want to display the results
Advanced Search • Full Text – Looks for your search query in the document • A natural language query is a query that you enter as a question or as one or more lines of text. • Scope allows you to specify the search slices to which your queries apply. • Date Range – Allows you to narrow your search by date
Search Syntax • In any editable search field you can use Boolean operators or symbols to help refine your search:
Search Results • Search results will be displayed according to how relevant the document is to your search criteria. • The closer the document matches your search criteria, the higher the score. • By default, the type of document, name, date, size, and location will also be displayed. • There are a number of different options available to you after the results of the search have been displayed.
Search Results • The page displaying your search results and various options:
Search Results • Hide summaries • Allows you to hide the summaries for the items.
Search Results • Location • The location (folder) the returned item is stored in. • If you are looking for similar results, clicking on the folder will take you to related articles.
Search Results • Item title • Clicking on this will access the item, opening the document in HTML format, PDF or text (form of delivery depends on the original document)
Search Results • Search score • The score of the search result which is based on the search criteria. • The closer the article relates to your search criteria, the higher the relevancy score.