1 / 44

Fixing Intranet Search

Fixing Intranet Search, Your Intranet Search Engine Sucks, webinar presented by Toby Ward, Prescient Digital Media, June 2017.

IntranetConsultants
Télécharger la présentation

Fixing Intranet Search

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Fixing Intranet Search Your Intranet Search Sucks: Here’s How to Fix It Toby Ward & Michael Rudnick ©2017 Prescient Digital Media. All Rights Reserved.

  2. Intranet Search Is Not Google 1. Inbound links - Google results primarily based on the number of links pointing to a page; not true of intranet search. 2. Role-based Results – employee info needs vary widely, depending on dept. and role. 3. Multiple Methods of Searching - Standards for search relevance is higher in business. Employees want a single, correct result to their request. 4. Multiple Information Repositories - Corporate information is spread across a host of secure business applications, databases, repositories, email, etc. 5. Multiple Languages and File Formats - huge array of word processing, spreadsheet, presentation, graphic, multimedia, multiple languages, etc.. 6. Corporate Security Models and Compliance Policies - Access to corporate content must be secure and adhere to regulation, privacy, etc. ©2017 Prescient Digital Media. All Rights Reserved.

  3. Poll: Your Search ©2017 Prescient Digital Media. All Rights Reserved.

  4. Our History 16 Years of Success Intranets Implementation ‘ Focus on assessment, planning and governance of intranets. Full implementation services, and SharePoint expertise. Digital Workplace Expand significant solutions for the entire Digital Workplace. 2001 2005 2011 2016 • Start Growth Toby Ward launches Prescient in Toronto. Expand client-based across North America and Europe. … Awards Add Office Locations Win multiple awards including the prestigious Webby and Golden New offices in New York City & Vancouver Quill Awards. ©2017 Prescient Digital Media. All Rights Reserved.

  5. Full Service End-to-End Consulting & Implementation Services Discovery & Assessment Strategy & Planning Design Implementation Operations • Stakeholder engagement • Constituent analysis • Focus groups • User surveys • Content analysis • Technical ecosystem assessment • Strategic plan • Solution Roadmap • Engagement plan • Governance model • Content management plan • Social/collaboration strategy • Technical architecture • User experience design • Information architecture • Taxonomies • Dynamic wireframes • Development • Configuration • Integration • Content migration • Search optimization • Desktop, mobile • Technology agnostic • Content creation • Operations management • Adoption campaigns • Solution product management • Analytics • Optimization Change Management Thoughtful stakeholder and constituent engagement that drives better outcomes Listen. Understand. Deliver. ©2017 Prescient Digital Media. All Rights Reserved.

  6. Trusted by Many. Across Industries, Geographies, Sizes ©2017 Prescient Digital Media. All Rights Reserved.

  7. www.IntranetGlobalForum.com ©2017 Prescient Digital Media. All Rights Reserved.

  8. www.IntranetGlobalForum.com Early Bird Rate Still Available ©2017 Prescient Digital Media. All Rights Reserved.

  9. Process ©2017 Prescient Digital Media. All Rights Reserved.

  10. Technology ©2017 Prescient Digital Media. All Rights Reserved.

  11. ©2017 Prescient Digital Media. All Rights Reserved.

  12. “People are lazy,” Cory Doctorow, “People are remarkably cavalier about their information and how it is stored. This laziness is bottomless…” ©2017 Prescient Digital Media. All Rights Reserved.

  13. Governance ©2017 Prescient Digital Media. All Rights Reserved.

  14. Governance Is Key ©2017 Prescient Digital Media. All Rights Reserved.

  15. Top 5 Keys to Governance • Executive champion • Detailed model, with roles and responsibilities • Strong policies for use, content creation, collaboration • Forced keywords, and expiry controls • No anonymous content ©2017 Prescient Digital Media. All Rights Reserved.

  16. Policies ©2017 Prescient Digital Media. All Rights Reserved.

  17. Policies 27 • Content Management Policy: • Content types: front-page news vs. static content • Keywords: open vs taxonomy • Formatting: developed, formatted, presented • Controls: expiration, archiving, deleting, versioning • Roles and responsibilities of publishers, editor etc. • Standardization Policy • Compliance details for platform, templates and style guide • Email Usage Guidelines & Policy • Taxonomy (Managed Term Set) ©2017 Prescient Digital Media. All Rights Reserved.

  18. Templates ©2017 Prescient Digital Media. All Rights Reserved.

  19. Content Templates 24 ©2017 Prescient Digital Media. All Rights Reserved. ?

  20. Keywords ©2017 Prescient Digital Media. All Rights Reserved.

  21. ©2017 Prescient Digital Media. All Rights Reserved.

  22. ©2017 Prescient Digital Media. All Rights Reserved.

  23. ©2017 Prescient Digital Media. All Rights Reserved.

  24. No Anonymous ©2017 Prescient Digital Media. All Rights Reserved.

  25. ©2017 Prescient Digital Media. All Rights Reserved.

  26. ©2017 Prescient Digital Media. All Rights Reserved.

  27. Expiration Controls ©2017 Prescient Digital Media. All Rights Reserved.

  28. ©2017 Prescient Digital Media. All Rights Reserved.

  29. ©2017 Prescient Digital Media. All Rights Reserved.

  30. Feedback Link ©2017 Prescient Digital Media. All Rights Reserved.

  31. Compliments of H&R Block. Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  32. Compliments of H&R Block. Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  33. Best Bets ©2017 Prescient Digital Media. All Rights Reserved.

  34. Compliments of H&R Block. Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  35. Design ©2017 Prescient Digital Media. All Rights Reserved.

  36. OLD: Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  37. NEW: Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  38. ©2017 Prescient Digital Media. All Rights Reserved.

  39. Key Lessons 1. Governance 2. Policies 3. Templates 4. Expiration 5. No anonymous 6. Keywords 7. Best bets (key matches) 8. Feedback & Help 9. Design ©2017 Prescient Digital Media. All Rights Reserved.

  40. Questions Use panel on right to submit a question ©2017 Prescient Digital Media. All Rights Reserved.

  41. Intranet Insight Newsletter PrescientDigital.com > Newsletter for notifications on future events ©2017 Prescient Digital Media. All Rights Reserved.

  42. IntranetBlog.com http://www.intranetblog.com/improving-intranet-search/ ©2017 Prescient Digital Media. All Rights Reserved.

  43. www.IntranetGlobalForum.com Early Bird Rate Still Available ©2017 Prescient Digital Media. All Rights Reserved.

  44. 4 3 PrescientDigital.com Vancouver • Toronto • New York 416.926.8800 @Intranet2 IntranetBlog.com @PrescientDigitalMedia ©2017 Prescient Digital Media. All Rights Reserved.

More Related