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End-to-End Integrated MFI Lending.Paperless digital onboarding of customers with eKYC Paperless digital onboarding of customers with eKYC Field collection, cash & cashless mode - 100% app enabled Support for DSA Code and promotional schemes Increase productivity by monitoring and tracking performance of field <br>force MFI system will seamlessly work with Digital Distribution system for VLE engagement
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End-to-End Integrated MFI Lending 01 Acquire -Digital Onboarding Paperless digital onboarding of customers with eKYC 02 Lend -Flexible LOS & LMS Flexible Workflow engine driven LOS and LMS system geared up for new-age lending 03 Collect - Collection Management System Field collection, cash & cashless mode -100% app enabled 04 Engage -Incentivise Support for DSA Code and promotional schemes 05 Manage - Fieldforce Management Increase productivity by monitoring and tracking performance of field force 06 Partner -VLE network MFI system will seamlessly work with Digital Distribution system for VLE engagement 2 Confidential © Novopay Solutions Private Limited
Flexible LOS & Robust LMS BPMN driven loan application process flow to handle multiple products Task Configure Rules Application Management Lead Management Management System Settings Reports & Dashboards Workflow Management User Management 3 Confidential © Novopay Solutions Private Limited
Digital Onboarding Aadhaar Biometric and OTP based Aadhaar eKYC. Offline verification of Aadhaar and Aadhaar Secure QR code Custom Workflows Low code framework to build custom workflows for onboarding, upsell/cross sell and customer services 4 Confidential © Novopay Solutions Private Limited
Customer Onboarding - QDE and Data enrichment 5 Confidential © Novopay Solutions Private Limited
Group management 6 Confidential © Novopay Solutions Private Limited
Borrower Eligibility Test 7 Confidential © Novopay Solutions Private Limited
Origination Flow - NTB Bank to provide API specification doc for the following: -UIDAI (bio-metric) -Aadhaar vault -Credit bureau -Posidex engine -SMS -CBS (Disbursement, SI, NEFT, IMPS, Peny check, Saving account- creation, updation and status) e-mandate? Novopay in-house API to be used for the following: -eSign -Voter Id NSDL -DMS -PAN NSDL -Aadhaar redact -BRE rule engine and score card Confidential © Novopay Solutions Private Limited
Rules Strategy for Automated Lending Rules based credit decisioning for automated approvals Build processing strategies as a collection of rules Implement strategies for different customer segments Set risk tolerances for each of the workflows and funnel out the ‘marginal’ customer for further scrutiny Manage your risks appropriately while allowing ‘mainstream’ customers the TAT they deserve Move away from a ‘one process fits all’ and enhance customer experience and increase business volume 9 Confidential © Novopay Solutions Private Limited
Customer 360 10 Confidential © Novopay Solutions Private Limited
Loan 360 11 Confidential © Novopay Solutions Private Limited
Comprehensive Collection Management Task Management - KPIs and task management Collection Allocation - Intelligent & automatic allocation Collection Settlement & reconciliation Collection App for Agents Cash & digital Coll - eNACH & Payment links Analytics and Reporting 12 Confidential © Novopay Solutions Private Limited
Comprehensive Collection Methods Standing Instructions eNACH registration & presentation Debit card / UPI based payment link App based physical collection (cash & digital) by collectors Delinquent collection - Allocation to Agencies & collectors 13 Confidential © Novopay Solutions Private Limited
Collection App for Collection Agents 14 Confidential © Novopay Solutions Private Limited
Effective Field force Management Task Management - manage KPIs and tasks for agents Analytics and Reporting - Monitor, Analyse, Improve Track Performance at multiple levels Attendance tracking with Geotags Manage KPI linked Incentives Manage reimbursements linked to journeys 15 Confidential © Novopay Solutions Private Limited
Smart Scheduling 16 Confidential © Novopay Solutions Private Limited
Field Force Management Dashboards 17 Confidential © Novopay Solutions Private Limited
VLE mapping - Lead creation will be done from “Digital Distribution” interface VLE will create a Lead VLE/DSA code will be associated with the lead by system Lead will be auto-assigned to the branch to which the VLE is linked SO will take forward the lead through loan origination journey - - - - 18 Confidential © Novopay Solutions Private Limited
Customized Reports Module 19 Confidential © Novopay Solutions Private Limited