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agenda

1. Agenda. Military Health System eHealth Requirements Activities to DateUsage MetricsChallengesBest Business PracticesCollaboration EffortsSummary. 2. Military Health System eHealth Requirements. Requirements defined and validated by an overarching group:. BeneficiariesSurgeon Generals of Army, Navy and Air ForceTRICARE Management ActivityInformation Management Technology and ReengineeringOperationsChief Medical OfficerCommunications

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agenda

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    3. 2 Military Health System eHealth Requirements

    4. 3 Military Health System eHealth Requirements

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    11. 10 Activities to Date 2000: Initial eHealth requirements defined 2001: Limited deployment to Alpha sites 4 hospitals Focus group validation of capability 2002: Limited deployment to Beta sites April 2003: Worldwide deployment begins, connecting 500 plus hospitals and clinics 2003 Present: Incremental deployment of additional capabilities

    12. 11 eHealth Usage Metrics Over 260,000 registered users Over 1,700 online appointments booked weekly Average savings of $7 an appointment Reduction in No Show rate 2% via online appointing 8% all booking means

    13. 12 eHealth Challenges First information system designed & deployed to empower our beneficiaries New strategic paradigm New implementation processes New marketing challenges Field support / buy in System availability / reliability Graphical User Interface design Responsiveness of Configuration Management processes

    14. 13 Best Business Practices Engage the entire enterprise Correct functional stakeholders need to be identified & engaged Market to hospital commanders and providers Local support is critical to adoption Parity with other service options Online users must have access to same services (e.g. appointment availability) The system must be available 24x7 Graphical User Interface must be easy to use Collaborate with industry & government partners Engage the entire enterprise - Correct functional stakeholders need to be identified & engaged Market to hospital commanders and providers - Local support is critical to adoption Parity with other service options - Online users must have access to same services (e.g. appointment availability) The sun doesnt set, the system must be available 24x7x365 Graphical User Interface must be easy to use Engage the entire enterprise - Correct functional stakeholders need to be identified & engaged Market to hospital commanders and providers - Local support is critical to adoption Parity with other service options - Online users must have access to same services (e.g. appointment availability) The sun doesnt set, the system must be available 24x7x365 Graphical User Interface must be easy to use

    15. 14 Collaboration Activities Appointing Centers of Excellence Implement best business practices Maximize online appointment access DoD / VA Unity of purpose & effort Portability between healthcare systems Healthcare Informatics Testbed Congressionally funded project with Conemaugh Health System (Johnstown, PA) Focus group testing and usability analysis Pre-Concept exploration of eHealth requirements

    16. 15 Summary Military Health System eHealth requirements are driven by the stakeholders Initial capability deployed worldwide in 2003 First capability designed & deployed to empower our beneficiaries Best business practices are employed to overcome challenges Collaboration with industry and government partners ensures unity of purpose & effort

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