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The threat of data security can be solved if entities hiring outsourcing company pay heed to certain factors. Low costs should not be the driving force for the selection of offshore call centers. An offshore call center should be chosen in keeping with the factors of reliability and, commonality in brand and company culture. <br>
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Small Business assistance SMALL BUSINESS ASSISTANCE – THE IDEAL WAY TO CHOOSE OFFSHORE CALL CENTER
Good and Bad of Offshore Call Centers • Outsourcing customer service to an offshore company is economical and hassle-free. However, this solution comes with several disadvantages. Offshore call centers are generally based in countries like Philippines and India at low cost of labor. But entrusting critical data to companies, based thousands of miles away can be a serious threat to data security.
Best Ways to Choose Offshore Call Center • The threat of data security can be solved if entities hiring outsourcing company pay heed to certain factors. Low costs should not be the driving force for the selection of offshore call centers. An offshore call center should be chosen in keeping with the factors of reliability and, commonality in brand and company culture.
Advantages of Offshore Call Centers The key advantages of hiring offshore call centers are - • Lower wage costs – Wage costs here are significantly lower than the cost of raising and maintaining an in-house call center • Latest technology – Offshore call centers offer the latest technology in the genre • Round the clock service availability – This is made possible due to lower wage costs
Disadvantages of Offshore Call Centers The chief disadvantages of hiring off shore call centers are – • Lack Of Control – Call centers are located thousands of miles away and companies hiring them have little control • Increased Threat Of Data Breach – Since not every country follows strict protocols as in US, there are serious threats of data breach in hiring off shore call centers.
Benefits Are Possible At Low Costs Too In spite of disadvantages, there are companies that offer offshore call center solutions at low rates, with optimum reliability and data security. Move Offshore is one such company. Move Offshore has been catering to hundreds of client companies spanning continents and languages at the most competitive rates, with high levels of data safety assurance.
CONTACT US • Orlando, FL • Cell No: 2818990730 • Visit us : https://www.move-offshore.com/