Best feedback tool for Genesys cloud contact center

Attracting new customers while building loyalty among existing ones is a major challenge in todayu2019s competitive global business environment. To achieve the maximum possible positive outcomes, customer experience analytics plays a vital role at contact centers. Pointel Survey360, a comprehensive customer satisfaction survey solution, makes this process much easier. With Survey360, you can design and conduct surveys to gather valuable contact center performance feedback and capture real customer experience data. The outcome is accurate, in-depth insights into customer expectations and contact ce

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