1. PROGLOBALBUSINESSSOLUTIONS YOUR ONE STOP OUTSOURCING PARTNER

2. OVERVIEW • Proglobalbusinesssolutions is a service oriented marketing Indian company .We provide diverse outsourcing or off shoring solutions under one platform. • Managed by entrepreneurs with a pleasing track record in offshore or outsourcing to India, the company is headed by a team which has 20 plus years of exposure to all aspects of the functioning of IT and ITES units. • Our Vision • Our vision is to bring the global outsourcing industry closer and provide customer with quality and affordable solutions. • Our Mission • Our mission is to provide clients with reliable need based solutions across different business verticals and requirements under one • platform.

3. GLOBAL PRESENCE • We provide services from India & also through our delivery partner centers spread across different continents. Our 24*7 delivery centers supporting multilingual projects are qualitative, reliable & have excellent track record of even serving fortune companies. Apart from Indian Offices our execution centres are also located in Americas, Europe & Africa

4. GLOBAL PRESENCE 1 CALL CENTER SERVICES 2 DATA ENTRY SERVICES 3 PHOTO EDITING SERVICES 4 GRAPHIC DESIGNING SERVICES E – PUBLISHING SERVICES 5

5. CALL CENTER SERVICES 1 INBOUND CALL CENTER SERVICES. 2 OUTBOUND CALL CENTER SERVICES 3 TECHNICAL SUPPORT SERVICES 4 DISASTER RECOVERY SERVICES (BCP) 5 EMAIL & CHAT SUPPORT 6 DATA VALIDATION SERVICES 7 VIRTUAL ASSISTANT SERVICE 8 MULTILINGUAL CALL CENTER SERVICES MARKET RESEARCH (CATI,CAPI,CAWI) 9

6. DATA ENTRY SERVICES 1 ONLINE DATA ENTRY 2 DATA CAPTURE SERVICES 3 DATA CLEANSING / ENRICHMENT 4 SCANNING/ OCR/ INDEXING 5 WEB RESEARCH / DATA MINING 6 FORM PROCESSING 7 DOCUMENT MANAGEMENT 8 DATA ABSTRACTION DATA ANALYTICS 9 DATABASE DEVELOPMENT & MIGRATION 10

7. PHOTO EDITING SERVICES 1 Photo Retouching Photo Clipping 2 Photo Restoration 3 3600 Panorama 4 Virtual 3d Creation 5 Album Design 6

8. GRAPHIC DESIGNING SERVICES 1 Magazine Designs Logo Creation 2 Brochure Designs 3 Flyer Designs 4 Business Cards 5 6 Cover Designs 7 Catalog Designs

9. 8 Sketching 3D Creations 9 Banner Designing 10 11 Poster Designing Presentations 12 Flash Animations 13

10. E- PUBLISHING SERVICES 1 ePub Conversion 2 ePub3 Conversion 3 Fixed Layout ePub Conversion 4 Read Aloud ePub Conversion 5 Enhanced ePub Conversion 6 KF8 Conversion 7 Nook Fixed Layout Format 8 MobiPocket (Kindle) Conversion Flash Flip Book Conversion 9

11. 10 Digital Prepress & Typesetting 11 HTML/XHTML Conversion 12 XML Conversion 13 XBRL Conversion 14 DT Book Conversion 15 Pub Med Conversion 16 Adobe PDF Conversion 17 Digitization & Data Conversion

12. OUR RECRUITMENT PROCESS The recruitment we undertake on behalf of our clients is a 5-round exercise. 1 Round 1: CV Screening. 2 Round 2: Communication Test. 3 Round 3: Personal Introduction & Domain Skill Test. 4 Round 4: Operations – Process Suitability. 5 Round 5: HR – Values, Culture, Salary.

13. OUR TRAINING PROCESS Training is imparted at Three levels: Pre Process Process Training Post process Training Orientation & Induction Domain Skills Accent Training (wherever needed) The trainee Process Associates are put through a simulation of the actual process which involves the system of answering queries. Product Knowledge Mock Sessions (wherever needed) Systems Training Refresher Training (All agents and coaches are subjected to knowledge assessment tests periodically.)

14. OUR QUALITY PROCESS Our Quality Management System is designed to deliver Reliable and Consistent Services to our Clients. It provides for value creation , reduces cost, rework & improves net profit through: • Delivery Excellence • Service Optimization • Improving Architecture • Business Optimization • Service Reliability • Quality Assurance • Process Risk Management: • Mistake Proofing • Innovation & Transformation • Re-engineering • Process Automation • Transformation Projects • Performance Management • Balance Scorecard approach • Process Measurement Index • Industry Benchmarking • World Class Processes

15. TECHNOLOGY-DATA MGT & BACKUP • The delivery center is securely linked and monitored by a dedicated Network Operating Center (NOC). • The NOC is the command centre which monitors the entire network 24/7, 365 days. Plus we have BCP • (DR) multiple locations setup & ready to use. • Dual leased line from two leading ISP service providers • Cisco 1800 routers and ASA 5510 firewalls with Nortel switches. • Linux proxy servers and billing servers for file access and storage • Standard office configuration with HP desktops. • Three level power capacity management with two level redundancy and in-house power generating unit. • Precautions are provided through Bio metrics, Secure logins, User Authentication, scheduled backup • of data through: • Documents backup Media Backup User Backup Backup Mail Scheduled backups Synchronized backups Data Stored in secured Hard Disks and DVD disks

16. WHY US? WHY OUTSOURCE TO US? • Define each every process including support functions related to project in line with success achieved & • aligning with SLA’s required. • Continuous Monitoring of processes & identifying gaps & plugging them instantly. • Consistent review & feedbacks, Improvement of performance. • Control Attrition & retain consistent team. • Continuous learning & refresher Training for all members & coaches • Have redundancy/ contingency plans throughout all processes • Robust Quality method which is updated from time to time. • Excellent communication, Swift Response & Precise solutions • 24/7×365 days service • State-of-the-art technology and Infrastructure • 100% Information Security and Data confidentiality • Dedicated team per project • One Platform for various business outsourcing requirement • Multilingual support apart from English • Skilled Resources with Domain expertise • Affordable competitive pricing

17. Your Time & Patience is Greatly Appreciated! THANK YOU Please contact us at : salesteam@proglobalbusinesssolutions.com www.proglobalbusinesssolutions.com