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HATS Lessons Learned

HATS Lessons Learned

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HATS Lessons Learned

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  1. HATS Lessons Learned June 24, 2008

  2. Agenda • Ground Rules • Goals • Lessons Learned Defined • The Team • Game Plan • Action Plans • Next Steps Pennsylvania Department of Human Services Bureau of Information Systems

  3. Ground Rules • Turn your cell phone to silent. • No interruptions or judgments. • If names MUST be mentioned, • keep it professional. • no personalities. • Contribute openly to the discussion. • Identify needed actions explicitly. • Others you would like to add? Pennsylvania Department of Human Services Bureau of Information Systems

  4. Goals • Learn from our experiences. • Engage in a dialogue that will give each of us a view of alternative perspectives. • Improve team communications. • Create an action plan for application on future initiatives. Pennsylvania Department of Human Services Bureau of Information Systems

  5. What is a Lessons Learned Session? Pennsylvania Department of Human Sercices Bureau of Information Systems

  6. Lessons Learned Defined • A retrospective of past events or actions. • Brainstorming ideas for working more effectively going forward. • Developing actions for applying lessons learned to future initiatives. • Improving team communications. Pennsylvania Department of Human Services Bureau of Information Systems

  7. The Team • Facilitator • Hearings & Appeals • DHS Bureau of Information Systems (BIS) • Project Management Office (PMO) • Division of Enterprise Applications (DEA) • Division of Technology Engineering (DTE) Pennsylvania Department of Human Services Bureau of Information Systems

  8. Game Plan • Create the Timeline • Identify positive, neutral, and negative events/actions that occurred during the project. • Timeline Walkthrough • What worked well? • What still puzzles us? • Prioritize identified issues. • Action Planning • Be reasonable, in terms of what is doable. Pennsylvania Department of Human Services Bureau of Information Systems

  9. Create Timeline • List actual events or milestones in chronological order. • Not yet identifying whether it was good or bad. • Typically this is a shared view of what happened when, fact-based. Pennsylvania Department of Human Services Bureau of Information Systems

  10. Timeline • Start Date • Phases/Activities • Strategy • Initiation • Planning • Execution & Control • Project Closed • Lessons Learned – June 24, 2008 Pennsylvania Department of Human Services Bureau of Information Systems

  11. Timeline Walkthrough • For each event/milestone identify: • what worked. • what did not work. • Identify areas to focus on rather than specific solutions. • Give examples. • Don’t assume or infer. Pennsylvania Department of Human Services Bureau of Information Systems

  12. Areas to Consider Pennsylvania Department of Human Services Bureau of Information Systems

  13. Time-Out Pennsylvania Department of Human Services Bureau of Information Systems

  14. Action Planning • Prioritize issues to be addressed. • Identify how each issue could be resolved in the future. • Don’t be too ambitious in any one action. • If necessary, decrease the scope of the action to something that could be realistically achieved. Pennsylvania Department of Human Services Bureau of Information Systems

  15. Action Planning • What type of action is it? • Short-term fix? • Root cause solution? • If outside of your sphere of responsibility, how can you influence the decision-makers? • Who is responsible for each action? Pennsylvania Department of Human Services Bureau of Information Systems

  16. Next Steps • Retrospective output will be written and shared with the group. • Action Plan will be published within the PMO for use on future efforts with Hearings and Appeals, as well as with other BIS supported projects. Pennsylvania Department of Human Services Bureau of Information Systems

  17. Thank you for coming! Your voice is very important to the Bureau of Information Systems. We look forwarding to working with you soon! Contact: Carole Hussey, 717-772-7980, or chussey@state.pa.us Pennsylvania Department of Human Services Bureau of Information Systems