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Justconnect FAQ

A helpful guide for Drivezy's (https://drivezy.com) JustConnect partners. Contains all basic information that may be required. For further queries, contact us at https://drivezy.com/contact

SumanRoy
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Justconnect FAQ

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  1. JustConnect FAQ BLOCKING MY CAR HOW DO I BLOCK MY CAR? You can block your car from the Vehicle Details page. Select “Your Vehicle” from the dashboard and navigate to the details page. MAINTENANCE POOL WHAT IS THE MAINTENANCE POOL? The Maintenance Pool balance is like a separate account we maintain for every vehicle. The balance is used for car repair and maintenance. The balance doesn’t affect pay-out. It is to ensure that your monthly payment is unaffected by sudden maintenance costs such as tyre replacement, oil change, etc. HOW IS THE MAINTENANCE POOL BALANCE ACCUMULATED? The balance is accumulated through distance charges in fuel less bookings and as damage costs collected. It is added as ₹ 1/km of the booking. For example, take a fuel less booking where the customer drives 560 km. The distance charge, collected @ ₹ 1.2/km, is ₹ 672. The Maintenance Pool balance will be credited with ₹ 500 and ₹ 172 will be added to the partner pay-out. WHAT HAPPENS IF BALANCE IS POSITIVE OR NEGATIVE? The balance is settled at the end of the agreement cycle. For positive balance, the amount will be paid to you and for negative balance, you mare liable to pay the amount to Drivezy. © Drivezy Inc.

  2. BILLINGS AND EARNINGS WHICH FARES ARE NOT SPLIT IN THE SPECIFIED PARTNER : DRIVER RATIO? State permit refunds (> 1 year) are split in a 50:50 ratio. Damage cost share is not retained by Drivezy. The entire amount is credited to partner’s maintenance pool balance. Discounts are split in a 50:50 ratio. HOW IS PARTNER SHARE CALCULATED? In general partner share is 75% of earnings. However there are tax deductions. There are some heads not split in a 75:25 ratio. Example if booking cost ₹ 5000 (with 5% GST for with-fuel and 18% for fuel-free) Amount excluding GST = ₹ 4762 (for bookings with fuel) = ₹ 4237 (for fuel less bookings) Partner share is 75% = ₹ 3571 (for bookings with fuel) = ₹ 3178 (for fuel less bookings) PAY-OUT CYCLE WHAT IS THE REGULAR PAY-OUT CYCLE? We process payments on or before the 10th of the subsequent month. Before processing the payment, we send an email statement with the details of the earnings and expenses. You can also view the details on the just connect app. Please ensure that all your bank details are duly updated on the Drivezy website before pay- out. © Drivezy Inc.

  3. TROUBLESHOOTING ISSUES WHAT DO I DO IN CASE OF PARTNER APP ISSUES? Please write to jcapp@drivezy.com for all app, admin panel and access related issue. WHAT DO I DO IF I HAVE A PROBLEM WITH MY VEHICLE’S EARNINGS OR OPERATIONS? Please write to partnersupport@drivezy.com for all such issues © Drivezy Inc.

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