Drexel University T ravel Solutions Program

1. Drexel UniversityTravel Solutions Program Travel Solutions Program

2. Value Added Services Travel Solutions Program

3. Dedicated Drexel University Travel Agents & Phone Numbers Domestic: 866.591.5480 International: 715.344.6203 (call collect) Speak to a dedicated Travel Agent 24/7 • 24/7 Services: • Emergency Travel Assistance • Worldwide Travel Assistance • Medical Assistance • Concierge Services • Roadside Assistance Travel Solutions Program

4. Travel Solutions Program

5. Business, Meeting and Personal travel arrangements • Custom Online Booking Tool • Travel Insurance Program (student & faculty programs) • Preferred Hotel Program • Athletic, student abroad travel, alumni, and meetings Travel Solutions Program

6. What’s in it for me? Travel Solutions Program

7. Calendar Synchronization: Capability for adding your itinerary to your desktop calendar. Search Flexibility: Various search options for flights, hotels and cars. Quality Control: All reservations are Quality Controlled to guarantee their accuracy. No Hidden Fees: Service fees are clearly defined. 24/7 Access Research and make your travel plans any day and any time. Trips (travel history): Allows you to access/review your held trips, purchased trips and past trips. Profile: Stores your personal information including travel preferences, credit cards, membership program numbers (air, hotel & car). Travel Arrangers: Travel Arrangers have the ability to book travel on behalf of others and manage their personal travel profiles. Travel Solutions Program

8. All Marathon Travel agents are required to utilize AgentWare. AgentWare enables travel professionals to intelligently search a growing number of vendors for the lowest airfares. Marathon Travel is able to access more than 72 vendor websites within the click of one button. This search functionality integrates into our reservation system, allowing us to access and compare real-time fares from a variety of low-cost carriers, consolidators and aggregators. Moreover, AgentWare empowers us to feel confident that we are offering our travelers the best possible price. Fare Shopping Travel Solutions Program

9. Low Fare Promise You can depend on Marathon Travel to find the best airfare prices. We are so confident of our ability to follow through on this guarantee that we make the following promises: When you reserve your flight with Marathon Travel, we promise that if you find a lower airfare for the same traveler, airline, date and flight, on another website, on the same day as you make your reservation, we will honor that rate and provide you with a $50 coupon per ticket toward your next purchase through Marathon Travel. Travel Solutions Program

10. Our Quality Control department continues to monitor the airfare after you purchase an airline ticket through Marathon Travel. If the airfare amount decreases, we capture the lower airfare, reissue the ticket, and the airline issues a voucher for the difference based on the rules and regulations of each airline. Some airlines charge reissue fees, others do not. When the savings outweigh the airline reissue fees, the traveler will be issued a voucher from the airline for the difference of the two prices. Marathon Travel will monitor future airfares booked through the airline issuing the voucher and apply it to that next purchase based on the rules and regulations of each airline. Travel Solutions Program

11. Service Fee Structure Domestic $8.00 per ticket For reservations booked through our online booking tool, for the Do-It Yourselfers. $25.00 per ticket When booked through the Drexel University Travel Desk, for comprehensive services. Additional $14.00 per ticket = $22.00 When a combination of the above services is required, if you’ve made your reservation online but need further assistance. Please Note: No service fee charged when booking hotel and or car reservations. Travel Solutions Program

12. Service Fee Structure International $8.00 per ticket For reservations booked through our online booking tool, for the Do-It Yourselfers. $45.00 per ticket When booked through the Drexel University Travel Desk, for comprehensive services. Additional $30.00 per ticket = $38.00 When a combination of the above services is required, if you’ve made your reservation online but need further assistance. Please Note: No service fee charged when booking hotel and or car reservations. Travel Solutions Program

13. Agent-Assisted Group Travel Service Fees Domestic Travel Fees Group of 2-9 travelers: $25.00 for the 1st traveler and $15.00 per each additional traveler based on the exact same itinerary. Group of 10 or more: $15.00 per person for groups of 10 or more passengers based on the exact same itinerary. International Travel Fees $40.00 per person based on two or more travelers, traveling on the exact same itinerary. Travel Solutions Program

14. Agent-Assisted Reservations Travel Solutions Program

15. Speak to a dedicated Drexel University Travel Agent 24/7: Domestic: 866.591.5480 International: 715.344.6203 (call collect) • Agent will review options based on your travel requirements, make seat assignments, advise airline policies and documentation requirements, etc. • Assistance with building travel profiles for frequent travelers and assistance with signing up for air, hotel and car membership programs • Agents utilize various resources including airfare consolidators to obtain the best schedule and price on domestic, international and complicated itineraries • Specialized group and meeting travel planning department Travel Solutions Program

16. Online Reservations Travel Solutions Program

17. How to Access GetThere Access the online reservation system at: www.drexel.edu/procurement Click on Authorized Travel Agent under the Travel Services drop down Travel Solutions Program

18. Drexel University Travel Site Click on the link to make a reservation or to create your account/profile Travel Solutions Program

19. Create Account/Profile Click on ‘Create Account’ Site Id: drexel Password Key: drexelnew (case sensitive) Travel Solutions Program

20. Please enter your email address in the User Name field Complete your account/profile Travel Solutions Program

21. First Time Log In Upon creating your account – click on ‘Profile’ to review & update your profile before completing an online reservation Be sure to include the legal spelling of your name, gender and birth date in the Personal Information section Travel Solutions Program

22. GetThere Features Travel Solutions Program

23. Profile Add and change your Profile Settings, Travel Preferences and Arranger Settings Travel Solutions Program

24. Travelers and TravelArrangers In your profile, add travelers and travel arrangers Note: The traveler and arranger must have a GetThere account/profile before they can be added as a traveler or arranger Travel Solutions Program

25. TravelArranger Portal This page will become your Home Page once you have added travelers in the “My Travelers” section of your profile Travel Solutions Program

26. Announcements Book Activities and make Restaurant Reservations Reserve Taxis, Limos and Executive Sedans Check flight arrival and departure status Links to various Travel Tools Travel Solutions Program

27. Search Search for Flight, Hotel, and/or Rental Car Search by Roundtrip, One- Way or Multi-Destination Shop by Schedule or by Price Travel Solutions Program

28. Toggle between Search by Schedule and Search by Price without reentering search criteria Travel Solutions Program

29. Search by Price Matrix Travel Solutions Program

30. Seat Maps Easy to use Seat Selection Maps Travel Solutions Program

31. Hotel Reservations Search for hotels near an address, city or airport Search for hotels near your company locations or other points of interest Travel Solutions Program

32. Sort results by Company Preferred Hotels, Rate, Hotel Name, or Distance Display hotels on a map View pictures, amenities, and maps with directions Travel Solutions Program

33. Car Rentals Search for car rentals at an airport or other city locations Travel Solutions Program

34. Traveler Information Be sure the traveler’s name is legally spelled and the gender and birth date are entered You may use this area to enter information for a guest traveler

35. Purchase Trip Complete the Trip Review And Billing Information Screens to finalize your trip purchase Travel Solutions Program

36. Confirmation Page Add a Ride (taxi, limo or sedan) Download trip to your Outlook calendar Duplicate Trip for another traveler Travel Solutions Program

37. Trips Access your Active Trips, Past Trips and Cancelled Trips Travel Solutions Program

38. Templates Select any trip in your Trips area and make it a Template if you plan to book that same itinerary again You may also acquire Templates from other travelers Travel Solutions Program

39. Travel Solutions Program When you need assistance or have questions, contact the Drexel University Travel Desk 24/7 at: Domestic – 866.591.5480 International - 715.344.6203 (call collect) Travel Solutions Program