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Social Media in the workplace fact or fiction

Social Media in the workplace fact or fiction. Richard Hodkinson CTO DWF LLP. w ho is DWF. 20 th largest law firm in the UK Insurance defendant and commercial services. 5 mergers/acquisitions and many laterals in 18 months. Double TO £200m. 2,500 staff. 11 locations. Top 20 onwards.

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Social Media in the workplace fact or fiction

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  1. Social Media in the workplacefact or fiction Richard Hodkinson CTO DWF LLP

  2. who is DWF • 20th largest law firm in the UK • Insurance defendant and commercial services. • 5 mergers/acquisitions and many laterals in 18 months. • Double TO £200m. 2,500 staff. 11 locations. • Top 20 onwards. • 85 strong IT team. • Outlook for IT provision will be different in the next 5 years.

  3. problem being solved was… • Email traffic management – too much of it (11m in, 6m out, 24m internal pa) • Geographical barriers • Where do we share experiences, thoughts, contacts? • Ensure the value of mergers is being realised, who knows who & 2+2= • How do we bring clients closer • Giving everyone in the business a voice – inverting the triangle • Project support; DWF's five mergers in 13 months • Wide demographic in the business – right tools for the job

  4. the solution…..

  5. the journey… • Rapid take-up 1000 users in 10 days • No tech required - result • No training overhead - ‘fisher price’ quotient • Loads of good client/opportunity sharing became evident • Underpins the values – people/community….. • Rules of use • Slow take up on external groups • Polarised users • Yammer is part of a collaboration mix • Accessibility component – BYOD • More aggressive management of email – quotas…

  6. some stats… • 250 groups being used for both internal communities aligned; functionally, by sector or projects • >2000 members have subscribed • 200+ members in the largest group • 18,000 messages have been posted • 1,900 files uploaded

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