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CHAPTER 8

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CHAPTER 8. Information Systems that Support Organizations. CHAPTER OUTLINE. 8.1 Transaction Processing Systems 8.2 Functional Area Information Systems 8.3 Enterprise Resource Planning Systems. LEARNING OBJECTIVES. Describe transaction processing systems.

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CHAPTER 8

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  1. CHAPTER 8 Information Systems that Support Organizations

  2. CHAPTER OUTLINE 8.1 Transaction Processing Systems 8.2 Functional Area Information Systems 8.3 Enterprise Resource Planning Systems

  3. LEARNING OBJECTIVES • Describe transaction processing systems. • Describe functional area information systems and the support they provide for each functional area of the organization. • Describe enterprise resource planning systems.

  4. Chapter Opening Case UPS: Synchronizing the world of commerce

  5. Chapter opening case (continued) UPS Worldport

  6. 8.1 Transaction Processing Systems (TPS) Batch Processing Online Transaction Processing (OLTP) Rudy Giuliani checking out of a Wal-Mart using a bar code scanner that produces data captured by a transaction processing system Note: the barcode scanner is an example of source data automation

  7. How Transaction Processing Systems Manage Data

  8. 8.2 Functional Area Information Systems • Functional Area Information Systems are designed to support a functional area by increasing its internal effectiveness and efficiency in the following areas: • Accounting • Finance • Marketing • Operations (POM) • Human Resources Management

  9. The World’s Cheapest Car

  10. Examples of Information Systems Supporting the Functional Areas

  11. Functional Area Information Systems Reports • Routine reports • Ad hoc (on demand) reports • Drill-down reports • Key-indicator reports • Comparative reports • Exception reports

  12. Summary Report A summary report is one type of routine report

  13. Detailed Report A detailed report is another type of routine report

  14. Drill-Down Report Drill-down report is a type of ad-hoc report

  15. Key-Indicator Report Key-indicator report is a type of ad-hoc report

  16. Comparative Report Comparative report is one type of ad-hoc report.

  17. Exception Report

  18. 8.3 Enterprise Resource Planning Systems (ERP) The major objective of ERP systems: integrate the functional areas of the organization by enabling seamless information flows across them.

  19. Problems with information silos

  20. SAP Modules

  21. ERP Systems (continued) Abusiness processis a set of related steps or procedures designed to produce a specific outcome.

  22. Core ERP Modules ERP II SYSTEM Manufacturing & Production Module Customer Relationship Management Module Human Resources Module Accounting and Financial Module Supply Chain Management Module E-Business Module Suppliers Customers ERPPlatform & Database Business Intelligence Module Extended ERP Modules

  23. The World Bank

  24. Chapter Closing Case

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