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Benchmarking For utilities? For regulators? For Policies?

Benchmarking For utilities? For regulators? For Policies?. 2014 Danube Water Conference Vienna, May 2014. Two different views. For utilities? International Water Association “A tool for performance improvement through systematic search and adaptation of leading practices ”.

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Benchmarking For utilities? For regulators? For Policies?

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  1. BenchmarkingFor utilities? For regulators? For Policies? 2014 Danube Water Conference Vienna, May 2014

  2. Two different views • For utilities? International Water Association “A tool for performance improvement through systematic search and adaptation of leading practices”. • For regulation and policies? Regulation Body of Knowledge“A means of quantifying the relative performance of companies or divisions (such as regional distribution companies)”

  3. Information for what? • Agree on basic principles of benchmarkingactivities under the Program • This is your chance to shape theProgram’s benchmarking activities! Source: Dane 2013

  4. Assessment vs. improvement? Improvement • Voluntary • Closed • Best practices • Self motivation Assessment • Mandatory • Public • Best performers • Accountability

  5. No right or wrong • Utilities • Austria • Serbia • Hungary • Netherlands • Regulators • Albania • Kosovo • Portugal Romania

  6. For utilities: In Sigmund Freud

  7. For regulation and policies: here

  8. Can they reconcile? • Different purposes need different information • But common definitions and data sharing • Coordination between regulators / ministries and utilities • Agreement on public vs. private data • Good faith

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