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This document outlines the customer support agreement process, focusing on the review of submitted forms for completeness and accuracy. The process begins with the customer submitting an online form for contract approval. If any information is missing, the customer is notified and can request additional support from GE. Once all items are verified, the customer signs two copies of the contract, which GE also signs, ensuring both parties have a signed agreement for clear documentation. The smooth flow of this process ensures transparency and customer satisfaction.
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Customer Support Agreement Process Start GE reviews form for completeness & accuracy Is the customer approved? Customer submits online form Contract sent to customer Is there info missing from the form? Yes No Yes No Customer notified of denial. Are there any items missing or questions? Customer is asked to submit addn’l items Customer can request support from GE, per the terms of the contract Customer signs two copies of the contract and returns both to GE GE Signs both copies of the contract GE returns one copy to the customer End
