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Chapter 9: Protecting the Consumer

Chapter 9: Protecting the Consumer. Consumer Laws. Reasons for Consumer Protection. Unsafe or Low Quality Goods Overcharging and incorrect weights Misleading Advertisements Slick sales method. Consumer Laws. Sale of Goods and Supply of Services Act 1980 Consumer Information Act 1978.

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Chapter 9: Protecting the Consumer

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  1. Chapter 9: Protecting the Consumer Consumer Laws

  2. Reasons for Consumer Protection • Unsafe or Low Quality Goods • Overcharging and incorrect weights • Misleading Advertisements • Slick sales method

  3. Consumer Laws • Sale of Goods and Supply of Services Act 1980 • Consumer Information Act 1978

  4. Sale of Goods and Supply of Services Act 1980 • Merchantable Quality • Fit for their purpose • As described • Correspond to sample • Suppliers of services must be qualified

  5. It is the seller's responsibility to put things right if there are problems.

  6. Consumer Information Act 1978 • Protects consumers against false or misleading claims about goods or services

  7. Consumer Information Act 1978 • Forbids suppliers giving any misleading info about: • Goods • Services • Price • Quality

  8. Consumer Information Act 1978 • Goods on sale must have been on sale at the higher price for at 28 days in the previous 3 months. • Forbidden to publish any ad that is likely to cause loss, damage or injury to the public

  9. Food Labels • Clear, legible and understood • Show name of food • Show actual selling price • Show use by, sell by and best before date.

  10. Bar Codes • Series of lines on goods that allow computers to identify products • Scanned at check outs • Less mistakes • Records stock

  11. Symbols • Symbols of quality • It tells the buyer that the good is of good quality

  12. Unit Pricing • Unit pricing shows the price per kilo/litre • It enables a consumer to decide what is the best value. • Food labels must show the price per kilo/litre rather than overall price. • Consumers can compare prices the best prices per kilo/litre rather than total price by using the formula • Price ______ Quantity

  13. Consumer Protection Agencies • Enterprise Ireland • Trade Associations • Office of the Director of Consumer Affairs • Small Claims Court • Consumer Association of Ireland • Office of the Ombudsman • Ombudsman for Credit Institutions • Insurance Ombudsman of Ireland

  14. 1. Enterprise Ireland • State Organisation that sets new standards for safety and quality of new goods & services and issues reports • Operates the National Standards Authority of Ireland NSAI

  15. 2. Trade Associations • Suppliers of goods and services are members of organisations which lay down standards of conduct for their members • These associations try to settle disputes between members and customers • E.g. Irish travel agents association ITAA

  16. 3. Office of the Director of Consumer Affairs • Enforces the Consumer information act 1978 • Publishes booklets advising consumers of their rights

  17. 4. Small Claims Court • Deals with consumer claims up to €2,000 • Handles claims speedily – no solicitors needed • Fee of €15 • Need to settle dispute with seller before going to the small claims court

  18. 5. Consumer Association of Ireland • Voluntary Body • Advises consumers about goods and services and laws affecting them • Consumer Choice magazine

  19. 6. Office of the Ombudsman • Investigates complaints by members of the public against state organisations • E.g. government departments

  20. 7. Ombudsman for Credit Institutions • Deals with complaints against banks and building societies. • Try to deal with the dispute with the bank before you call upon the ombudsman

  21. 8. Insurance Ombudsman of Ireland • Deals with complaints against insurance companies about overcharging and compensation payments

  22. The MEDIA • Joe Duffy Show • Highlights complaints • Embarrasses people into solving the problem

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