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PIC Oklahoma

PIC Oklahoma. Remind. Learning Session 1 Tempe, Arizona December 10-12, 2003. Educate. Process. PIC Oklahoma. Oklahoma Department of Human Services. Judith Atkinson – State Eligibility Office. Shirley Crum – Local Eligibility Office Randy Wood – Local Eligibility Office.

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PIC Oklahoma

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  1. PIC Oklahoma Remind Learning Session 1 Tempe, Arizona December 10-12, 2003 Educate Process

  2. PIC Oklahoma Oklahoma Department of Human Services Judith Atkinson – State Eligibility Office Shirley Crum – Local Eligibility Office Randy Wood – Local Eligibility Office Covering Kids and Families Kelli McNeal – OICA, State Grantee Carol McKiel – Local Project Site Oklahoma Health Care Authority Becky Pasternik-Ikard – Medicaid Agency

  3. Goals for PIC Oklahoma • Increase number of successfully renewed medical cases by decreasing automatic case closures • Reduce “churning” of families who enroll in Medicaid but allow their eligibility to expire

  4. Description • Data suggests that the majority of families are losing their eligibility because of their failure to comply • A yearly average revealed that 59% of the renewal cases in Muskogee County are being closed • Confusing client notices contribute to failure to complete eligibility process or understand benefits

  5. Applications

  6. Reasons for Denial

  7. Percentage of Closures 2002 2002 2003 2003 2003 2003 2003 2003 2003 2003 2003 2003

  8. Closures by Reason

  9. Percentage of Cases Closed At Renewal 2002 2002 2003 2003 2003 2003 2003 2003 2003 2003 2003 2003

  10. Changes Implemented to Date In the last year, several statewide changes have been made to expedite the enrollment / renewal process. • Synchronize benefit review for multiple programs • Benefit review form revision • Unique recipient identifier • New E.D.S. computer system The planning process is just beginning and no changes have been made directly related to PIC Oklahoma.

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