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CS Gold: Defining the Campus Experience

CS Gold: Defining the Campus Experience. Presented by: Scott Radloff, CBORD. Scott Radloff. Director, Managed Services. 1. Breaking the Mold. 2. Facilitating Culture. 3. Capturing Data. 4. Service and Support. 5. Questions. Before We Begin.

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CS Gold: Defining the Campus Experience

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  1. CS Gold: Defining the Campus Experience Presented by: Scott Radloff, CBORD

  2. Scott Radloff Director, Managed Services

  3. 1 • Breaking the Mold 2 • Facilitating Culture 3 • Capturing Data 4 • Service and Support 5 • Questions

  4. Before We Begin Stamatakos and Rogers’ three-part question What does Student Affairs believe to be: The role and purpose of higher education institutions The human nature of students The educational relationship between the two

  5. Higher Education Unique Mission Institutional Values Institutional Identity Student Bodies Service Requirements Service Opportunities

  6. Our success is not measured by functionality; rather it’s measured by how our features are consumed on campus.

  7. Transitioning the Services Framework Questing for The Ideal Future State Adoption over Implementation Best Practices over Standard Configuration Why over What Form Follows Function Metrics over Anecdotes Audit over Execution

  8. A Show of Hands Know Thyself X% of users exclusively on web X% of students submitting photos online X% of orders being placed online Who has a test system Who uses BI tools with Gold Who warehouses CS Gold data

  9. How do you know what to be when you can be anything?

  10. Facilitating Culture Bridging Questions Two and Three CS Gold can Encourage Volunteerism Support Academic Excellence Offer Security Promote Community Assist Students in Need Reinforce behavior

  11. Getting from Here to There Who Has a Roadmap? Critical in the wake of the product update and caucus What will change between now and next year on campus? • Buildings • Venues • Activities

  12. Adoption Modeling A Tale of Carts and Horses Starts with principles Requires an understanding of current state Defines the path to future state Is iterative and cyclical

  13. User stories simplify project requirements.

  14. A Few Final Tips Build the Process Identify contributors It’s a sprint not a waterfall It’s not a plan until success is defined Take manageable bites Mind your business cycle

  15. Let’s consider the information in your CS Gold database.

  16. Capturing Data …Didn’t You Say BI Tools? Live Data Query views Aggressive updates Nightly (Period) Data Data table queries Extract to data mart Historical reporting

  17. Better Together Like Peas and Carrots Gold Data Transaction Patterns Plan Utilization Alarms Configured Patron ERP Data Major GPA Cocurricular Activities

  18. CBORD Professional Services Here to Help

  19. CBORD Professional Services Card System Teams in a Nutshell

  20. Establishing the Foundation Functional Review Program Analysis Web Feature Utilization Review Customization Review Current State Analysis Positioning for Growth Upgrades Remote Database Administration Environment Monitoring Migration Services Disaster Recovery Review Maintenance Services

  21. Ready for What’s Next Remote or Onsite Project Roadmapping Functional Review Health Assessment KPI Development Planning Getting the ball rolling Remote or Onsite Deploy new features Participate in first generation build Implementation

  22. Monitoring the Change Keeping Score • Custom Report Development • Data Exports • KPI Review (30/60/90) • Configuration Documentation

  23. Annual Services Continuity of Service • Annual Services to assist in change management and deployment • Cost Savings • Mix of Onsite and Remote Services • KPI and Open Issues Tracking • Change Deployment • Lessons Learned

  24. Questions?

  25. We want your feedback! Please evaluate this session in the ERMobile app. Your feedback helps usimprove future sessions. Find this session in the app,and touch COMPLETE SESSION SURVEY. Thank you!

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