Bringing Libraries to Every Home : The Malaysia Scenario Presenter : Tricia Bong

1. Bringing Libraries to Every Home : The Malaysia Scenario Presenter : Tricia Bong Sarawak Information Systems Sdn. Bhd.

2. The Future of Libraries A very relevant observation

3. The Future of Libraries • Library without borders • Seamless integration between physical and virtual • Internet and mobile devices • Discovering information • Communication and collaboration • Searches across multiple sources and media • Bringing knowledge alive • Interesting • Relevant • The need to be responsive • Engage members

4. Key Challenges Faced by Libraries in the Region • Staying relevant • The Internet & Mobile Life-Style • To make a presence in the Digital World • Funding and ROI • Educating librarians across the board • Creation, control, and preservation of digital resources

5. Meeting the Challenge : Libraries in Sarawak

6. Core Requirements • An integrated solution to support resource sharing and knowledge acquisition over the Internet, while providing benefits to libraries involved Resource Sharing Benefiting the Libraries Accessible Over Internet or Intranet Empowering the Members

7. Supports Library Collaboration: • Union Catalogue • Main Library and its Branches • Affiliated Libraries • Inter-Library Loan • Electronic Doc Delivery • Enriched Learning : • On-line Electronic Database Management • Supports Multi-Lingual • Supports media-rich learning • Empowers the Members : • On-line Reservation • On-Line Renewal • On-line Payment (www.paybillsmalaysia.com) • Member’s Top-Up Account • Automatic Internet Charging • Available anywhere, anytime The Solution Library Management System • Web-Based ICT Solution • Supports traditional Library Operations and Functions • Modules can be added as and when required

8. Network of Libraries • Support management of Libraries and its branches as an aggregated resource centre. • 22 Libraries connected currently (hosted at one Location) Use various library resources as one central resource centre Perform on-line transactions like book reservation, renewals, payment Access information from home Monitor transactions with Libraries Members of Libraries Using ANGKASA

9. New library who subscribes to Angkasa need not start from scratch Cataloger reuses bib record in Union Catalogue and enter item details only State Union Catalogue Library A Library B Library C Cataloger creates bibliographic & item records for newly acquired library materials Cataloging Module Union Catalogue Master Bib Controller ensures integrity of Union Catalogue Libraries are also part of the UC Committee, setting policies and determine skills development

10. Accessible to Electronic Databases Members Logon Here

11. On-line Payment • On-line Payment for fees and fines • Integration with www.paybillsmalaysia.com • On-line membership renewal and fine payment • Highly Secured • Angkasa server implemented with SSH2 (Secure Shell) • Membership login via Secure Socket Layer (SSL) protocol using 128 bit encryption • For the Libraries • Less payment counters • Less handling of cash

12. Modular Design for Libraries

13. Sustaining is Key Briefing, Discussions and New Directions Continuous Feedback through User Group

14. Sustaining is Key Communities of Interest

15. Sustaining is Key Collaboration Through System

16. Sustaining is Key 24x7 On-line Assistance

17. Sustaining is Key Efficient Support, Monitored by System

18. U-Pustaka :The Malaysia Scenario

19. The Need for a Ubiquitous Library • Libraries have organised knowledge in books, magazines and documents, local content, databases and other electronic resources. • As we translate information to knowledge, we enhance our individual learning capacity, since information creates value in a learning society 1 • Making Information Accessible to All 2 • Networked information resources foster collaboration through interlibrary lending and virtual access. • As we collaborate, we expand our capacity to innovate and create knowledge dividend for the nation. • Cooperative Library Network System 3 • Shared information keeps communities together and promotes learning and collaboration • The quest for knowledge will foster a tighter community, especially between rural and urban learners • Creating, Sharing and Exchanging Knowledge in a Knowledge Society

20. The u-Pustaka Model

21. WAN RFID System Library Systems 8 Libraries U-Pustaka Portal RSS Ask the Librarians Dashboard News Chat with the Expert Multimedia National Registration Department Highlights Discussion Forum Inter-Library Lending E-Review Links Pos Malaysia Government SMS Gateway MEPS FPX Gateway MEPS e-Debit Gateway National Union Catalogue Touch ‘N Go Gateway

22. Collaborative Synergy

23. The u-Pustaka Portal • Vibrant Colours • www.u-library.gov.my

24. General Information • General Information such as News, Events, RSS, Links, Library Profiles, Interesting Facts and Figures has to be “catchy”

25. E-Review 25 • Book reviews are done by librarians • To attract people to be actively engaged with the services of the U-Pustaka Consortium • U-Pustaka Members can also provide their own reviews on the Portal • Each Library to submit 3 reviews per week

26. Adult’s Dashboard 26

27. Children’s Dashboard 27

28. Youth’s Dashboard

29. E-Resources • Consortium libraries source for, filter and sort digital contents such as e-books and audio-books and make these available for easy access by u-Pustaka Members

30. Collaboration Components • Collaboration are services on u-Pustaka Portal that allows interaction and collaboration with u-Pustaka members : • Ask u-Pustaka • Chat with the Expert (Webinar) • Discussion Forums

31. Ask u-Pustaka A'Help Desk' approach to allow librarians from the U-Pustaka Consortium to respond to queries A collaboration among libraries in providing a ONE-STOP reference desk service to u-Pustaka Members Each Library manage this virtual ‘help desk’ one day a week

32. Chat with the Expert (Webinar) Libraries will organize web seminars and this can be accessed by all throughout Malaysia

33. Borrowing Books • Inter-Lending services allow u-Pustaka Members to • Register as u-Pustaka Member • Search for books available at all consortium libraries • Perform booking of the books • Option to have items delivered to door-step through Pos Laju or for u-Library member to pick up items from Library • Make payment for delivery charges through cashless payment method • Track progress of delivery service • Return item anytime, anywhere at bookdrops or through Pos Laju 33

34. Search Catalog • The public will be able to search for books available in the 8 libraries through the KIK (Katalog Induk Kebangsaan) 1. Search titles 2. Results 3. Search availability 4. Results PKL

35. Delivery Services through Pos Laju u-Pustaka member can choose to have books delivered to their door-step using Pos Laju Pos Laju can also pick up books from u-Pustaka member and return to the Library 35

36. Payment through Cashless Payment 36 • From the u-Pustaka Portal, payment can be done through : • MEPS FPX (from Portal) • Quik2Go (from Portal) • ATM Card (from Kiosk) • Touch ‘N Go (from Kiosk and Counter) • Payment will be made for the following : • Delivery charges • Fines (Overdue and Lost Item)

37. SPACE : Digital Access PLACE : Physical Access Information Discovery Anytime, Anywhere Borrowing & Returning Anytime, Anywhere • Expectation from the Citizens : Accessible in PLACE and SPACE

38. Importance of SOP • Peter Drucker • Quality in a service or product is not what you put into it.It is what the client or customer gets out of it. • We want returning “customers” • Foster life-long learning and continuous quest for knowledge • Ensure consistent performance across the board • Eight libraries located throughout Malaysia

39. The SOP Team