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Creating Help in a Wiki Environment

Creating Help in a Wiki Environment. STC Webinar. June 7, 2012. Tom Johnson Email: tom@idratherbewriting.com Twitter: @ tomjohnson Blog: http:// idratherbewriting.com. Why a wiki in the first place?. me. SME. The Need for Shared Ownership. The Need for Constant Updates.

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Creating Help in a Wiki Environment

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  1. Creating Help in a Wiki Environment STC Webinar. June 7, 2012 Tom Johnson Email: tom@idratherbewriting.com Twitter: @tomjohnson Blog: http://idratherbewriting.com

  2. Why a wiki in the first place?

  3. me SME The Need for Shared Ownership

  4. The Need for Constant Updates

  5. Agile documentation methods

  6. Some Wiki Basics

  7. Content Ownership

  8. Content Ownership (continued)

  9. User Pages

  10. User Pages

  11. Authoritative Content

  12. Recent Changes

  13. Talk Pages

  14. Everything on One Site

  15. Wiki Syntax

  16. Translation

  17. Content Re-use

  18. Managing Content

  19. Categories

  20. Community and Collaboration

  21. Spontaneous versus Directed Efforts

  22. A Guiding Metaphor

  23. The Successes

  24. Community member Company The Need for Insider Knowledge

  25. Writing Is Harder Than Most Think

  26. Do You Really Need a Wiki for Volunteers?

  27. Do You Really Need a Wiki for Volunteers?

  28. Turning Point

  29. Time for Another Model: Testing Documentation

  30. First Experiences with Crowdsource Testing

  31. Tom Johnson Email: tom@idratherbewriting.com Twitter: @tomjohnson Blog: http://idratherbewriting.com Thanks for attending.

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