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Troubleshooting Internet Explorer and Remote Connectivity Tools in Windows XP

This chapter delves into troubleshooting Internet Explorer (IE) and certificate issues within the Microsoft Windows XP operating system, crucial for MCDST certification. It covers the Internet Options applet, including tabs for General, Security, Privacy, Content, Connections, and Programs. It guides users on managing security levels, cookies, and certificate settings. Additionally, the section emphasizes the importance of understanding Internet Explorer's integration with other Windows applications and remote connectivity tools, providing practical insights for effectively resolving common issues.

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Troubleshooting Internet Explorer and Remote Connectivity Tools in Windows XP

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  1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 15: Internet Explorer and Remote Connectivity Tools

  2. Objectives • Troubleshoot Internet Explorer • Troubleshoot certificates • Understand the Remote tools of Windows XP Guide to MCDST 70-271

  3. Configure and Troubleshoot Internet Explorer • Internet Explorer • The native Web browser of Windows operating systems • Tightly integrated with other Windows applications • Can call up Word to open .doc files or Excel to open .xls files across the Web • Can be used as an FTP client Guide to MCDST 70-271

  4. Configure and Troubleshoot Internet Explorer (continued) Guide to MCDST 70-271

  5. Internet Options Applet • Used to define settings for Internet Explorer and general Internet access • Cookies • Text scripts that a Web browser sends to a server to customize a user’s browsing experience Guide to MCDST 70-271

  6. Internet Options Applet (continued) Guide to MCDST 70-271

  7. Internet Options Applet (continued) • General tab • Home page section defines the home page • Temporary Internet files section manages storage of cached materials pulled from Web sites • Cache is simply a store of frequently used data Guide to MCDST 70-271

  8. Internet Options Applet (continued) Guide to MCDST 70-271

  9. Security Tab • Used to manage security zones • Security zone for Internet Explorer • Used to define the levels of security imposed on different types of Web sites • An area of cyberspace with a predefined level of security restrictions Guide to MCDST 70-271

  10. Security Tab (continued) • Internet zone • Contains all sites on Internet or local intranet that have not been placed in the three other zones • Local intranet zone • Contains those sites within your local intranet • Trusted sites and Restricted sites zones • Include only those sites that you specifically add to these zones Guide to MCDST 70-271

  11. Security Tab (continued) • Security restrictions • Low: Provides minimal safeguards and warning prompts • Medium-low: Most content will be run without prompts • Medium: Prompts before downloading potentially unsafe content • High: Less-secure features are disabled Guide to MCDST 70-271

  12. Security Tab (continued) Guide to MCDST 70-271

  13. Privacy Tab • Used to set controls over cookies for the Internet zone • Setting slider offers six predefined levels of cookie security Guide to MCDST 70-271

  14. Privacy Tab (continued) Guide to MCDST 70-271

  15. Privacy Tab (continued) Guide to MCDST 70-271

  16. Content Tab • Used to manage certificates, content, and personal information • Content Advisor used to control site access based on RSACi content ratings Guide to MCDST 70-271

  17. Content Tab (continued) Guide to MCDST 70-271

  18. Connections Tab • Used to manage the methods by which Internet Explorer accesses the Internet or the LAN • Add button opens the wizard from the Network Connections tool • Remove button deletes the connection object from the system • Settings button used to alter the settings of the selected connection object Guide to MCDST 70-271

  19. Connections Tab (continued) Guide to MCDST 70-271

  20. Connections Tab (continued) Guide to MCDST 70-271

  21. Programs Tab • Specifies which programs Windows will use automatically when content of a specific type is encountered while using Internet Explorer • Allows you to configure these six services: • HTML editor – E-mail • Newsgroups – Internet call • Calendar – Contact list Guide to MCDST 70-271

  22. Programs Tab (continued) Guide to MCDST 70-271

  23. Advanced Tab • Used to set a wide range of capabilities and features of IE • Defaults usually sufficient for most environments Guide to MCDST 70-271

  24. Troubleshooting Internet Explorer • Verify that the problem is actually Internet Explorer and not a network communication issue • Check to see if the problem lies with the client or with the remote system’s information services • If problem lies with a specific client’s Internet Explorer, determine if system has been altered from the default or standardized configuration Guide to MCDST 70-271

  25. Troubleshooting Certificates • Certificates • Provide proof of identity for network and Internet communications • Digitally signed statement used for authentication and to aid secured communications • Product of a cryptographic mechanism known as public key infrastructure (PKI) Guide to MCDST 70-271

  26. Troubleshooting Certificates (continued) • Certificate Authority (CA) • Responsible for creating, issuing, managing, and revoking certificates • Can be a server computer system within your organization’s network or • A service offered by an independent third-party organization • Example: VeriSign Guide to MCDST 70-271

  27. Troubleshooting Certificates (continued) • Certificate Authority (CA) (continued) • Responsible for investigating identity of individuals and organizations assigned certificate • Can revoke a certificate at any time • For a certificate solution to function, you must have trust relationship with issuing CA of certificates you are likely to receive Guide to MCDST 70-271

  28. Troubleshooting Certificates (continued) Guide to MCDST 70-271

  29. Windows XP Remote Tools • Remote Assistance • Allows distant user to view your desktop and have control over mouse and keyboard activities • Remote Desktop • Enables you to access your client’s logon environment from a remote system Guide to MCDST 70-271

  30. Windows XP Remote Tools (continued) Guide to MCDST 70-271

  31. Remote Assistance • Designed to simplify the task of training users or walking users through tasks • Supports real-time, two-way chat between end user and the remote assistant Guide to MCDST 70-271

  32. Remote Assistance (continued) Guide to MCDST 70-271

  33. Remote Assistance (continued) Guide to MCDST 70-271

  34. Remote Desktop • Developed so that workers can access their work desktops from their home systems • Can be used to: • Take control over another system on the same local area network or • Reach across the Internet to take control of a distant system • Must be enabled through the System applet Guide to MCDST 70-271

  35. Remote Desktop (continued) • Can be used across a LAN or over the Internet • Will not function across the Internet if target client is: • Behind a NAT (or PAT) system or • Using the private IP addresses from RFC 1918 Guide to MCDST 70-271

  36. Remote Desktop (continued) Guide to MCDST 70-271

  37. Remote Desktop (continued) • General tab • Used to define the NetBIOS name or IP address of the target system • Display tab • Used to configure the graphical display of the resultant connection window • Local Resources tab • Used to configure whether sounds from the target system are played through your local client Guide to MCDST 70-271

  38. Remote Desktop (continued) • Programs tab • Configures programs to launch automatically upon connection via Remote Desktop • Experience tab • Used to optimize performance of Remote Desktop when connecting over slower bandwidth links Guide to MCDST 70-271

  39. Summary • Internet Explorer • Native Web browser of Windows XP • Troubleshooting IE involves • Verifying network connectivity • Verifying compliance with organization configuration standards • Reversing any end user changes Guide to MCDST 70-271

  40. Summary (continued) • IE • Uses certificates to prove identity • Remote Assistance • Can be used to interact with a remote user and their computer • Remote Desktop • Gives user ability to remotely operate a system Guide to MCDST 70-271

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